Solved Just Lost Internet Connection after upgrading to 8.1 !

Katmandu

New Member
Messages
28
Location
TROY, OHIO
What PITA if I ever saw one! :mad:

I just got done upgrading my wife's newer desktop PC that had Windows 8 on it. Did the simple (but LONG) upgrade to 8.1.

Now this PC can NOT access the internet. In Network settings, it's showing the Network Adapter and Access point have a strong signal off my Wi-Fi router, but when I open a Browser or Email NOTHING !!

I've checked Firewall settings etc.... to no avail.

Also, this PC is showing a DIFFERENT access point than my other devices that connect through my Wireless router.

What do I need to do to get this thing working correctly ?


TIA !
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
Make sure that you do not have the Wifi set for hidden on the Router or Access Point.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Make sure that you do not have the Wifi set for hidden on the Router or Access Point.
Nope, it's not. ALL my other wireless devices see my router and work great.

Now, I did just check my wife's Outlook Email and it's working fine, but the Browser's (IE, Chrome and Firefox) all will NOT access the internet. ??

Firewall issue perhaps ????
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
I'd start by making sure the newest adapter drivers are installed. What PC model and what adapter? Also make sure auto connect is enabled. Do you use the desktop UI? What does the tray icon show? What happens when you click on it?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
What PITA if I ever saw one! :mad:

I just got done upgrading my wife's newer desktop PC that had Windows 8 on it. Did the simple (but LONG) upgrade to 8.1.

Now this PC can NOT access the internet. In Network settings, it's showing the Network Adapter and Access point have a strong signal off my Wi-Fi router, but when I open a Browser or Email NOTHING !!

I've checked Firewall settings etc.... to no avail.

Also, this PC is showing a DIFFERENT access point than my other devices that connect through my Wireless router.

What do I need to do to get this thing working correctly ?


TIA !

This could be a few different problems.

I would start by resetting winsock and the TCP/ip stack by pasting each command one at a time into an elevated command prompt then hit enter after each one. Reboot after running the commands then check to see if the browsers can connect or not.

Code:
netsh winsock reset catalog
(reset winsock entries)
Code:
 netsh int ip reset reset.log hit

(reset TCP/IP stack)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I'd start by making sure the newest adapter drivers are installed. What PC model and what adapter? Also make sure auto connect is enabled. Do you use the desktop UI? What does the tray icon show? What happens when you click on it?
Yes on the Desktop UI, Autoconnect Enabled, Icon show connected, clicking it shows all available nearby networks.

System info, adapter shown below......


HP P6-2376

Microsoft Hosted Network Virtual Adapter
Auto IP Address:
169.254.193.42 / 32
Dhcp Server:
none responded
Physical Address:
00:8E:F2:85:CD:9C
Microsoft ISATAP Adapter
Microsoft Kernel Debug Network Adapter
NETGEAR WNA3100 N300 Wireless USB Adapter
primary
Auto IP Address:
192.168.1.8 / 24
Gateway:
192.168.1.1
Dhcp Server:
192.168.1.1
Physical Address:
00:8E:F2:85:CD:9C
Realtek PCIe GBE Family Controller
Auto IP Address:
169.254.179.47 / 32
Dhcp Server:
none responded
Physical Address:
4C:72:B9:9D:AD:1A
Teredo Tunneling Pseudo-Interface

Networking Dns Server:
192.168.1.1
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
What PITA if I ever saw one! :mad:

I just got done upgrading my wife's newer desktop PC that had Windows 8 on it. Did the simple (but LONG) upgrade to 8.1.

Now this PC can NOT access the internet. In Network settings, it's showing the Network Adapter and Access point have a strong signal off my Wi-Fi router, but when I open a Browser or Email NOTHING !!

I've checked Firewall settings etc.... to no avail.

Also, this PC is showing a DIFFERENT access point than my other devices that connect through my Wireless router.

What do I need to do to get this thing working correctly ?


TIA !

This could be a few different problems.

I would start by resetting winsock and the TCP/ip stack by pasting each command one at a time into an elevated command prompt then hit enter after each one. Reboot after running the commands then check to see if the browsers can connect or not.

Code:
netsh winsock reset catalog
(reset winsock entries)
Code:
 netsh int ip reset reset.log hit

(reset TCP/IP stack)
I'll give this a shot and get back to ya'll.
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
What does netsh wlan show all from a command window show?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
This could be a few different problems.

I would start by resetting winsock and the TCP/ip stack by pasting each command one at a time into an elevated command prompt then hit enter after each one. Reboot after running the commands then check to see if the browsers can connect or not.

Code:
netsh winsock reset catalog
(reset winsock entries)
Code:
 netsh int ip reset reset.log hit

(reset TCP/IP stack)
I'll give this a shot and get back to ya'll.[/QUOTE] chev65
is a genius !

This FIXED my wife's PC's problem ! My wife said to Thank you immensely and send you a pack of Twinkies ! LOL!

I am very curious as to HOW the upgrade to 8.1 caused this issue in the first place. Why doesn't Bill Gates and Company know these issues BEFORE releasing the Upgrades ?

BTW Chev65, I used to own a sweet old 65 GMC Stepside 4x4. Very cool old truck it was! I have a couple real cool stories about it.....not sure where to post them.
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
I figured that would do the trick.

The network stack gets hosed up sometimes when performing upgrades. It's been going on since the Vista days. I'm glad the problems is fixed.

I've been restoring my 65' Chevelle for a long time, might even get it done some day.

Please mark as solved. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I figured that would do the trick.

The network stack gets hosed up sometimes when performing upgrades. It's been going on since the Vista days. I'm glad the problems is fixed.

I've been restoring my 65' Chevelle for a long time, might even get it done some day.

Please mark as solved. :)
Roger that. Why doesn't Bill Gates and Co tell folks this before hand ??

Cool on the 65! Fun stuff! My brother's friend had a 67 Chevelle SS w/427 Tri-Power 4 speed back in the day....ALL black w/old school Creager SS rims. What a monster it was!
 

My Computer

System One

  • OS
    Windows 8.1 also 8.0 w/8.1 upgrade
    Computer type
    PC/Desktop
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