Windows 8 and 8.1 Forums

New computer - unable to connect to public wifi

  1. #1

    Posts : 1
    Windows 8.1

    New computer - unable to connect to public wifi

    I purchased a new ASUS laptop a couple of days ago and have been trying to use the hotel wifi where I am staying to do the various updates and installs that new computers require. Unfortunately, while I can connect to my tethered cell phone, I cannot connect to the hotel.

    I have another computer on hand that has no difficulties connecting to the hotel wifi, so I know the problem is in the new computer somewhere.

    Network adapter is a Broadcom 802.11ac

    Actions so far:

    Updated Windows 8.1 to current
    Attempted to reinstall drivers (uninstalling first) - Drivers are up to date and identical to the ones on manufacturer's site.

    Thanks in advance for any ideas.
    Attached Thumbnails Attached Thumbnails ipconfig.jpg  

      My System SpecsSystem Spec

  2. #2

    The problem is not with the computer or Windows 8.

    There are many routers that are not compatible with the new 802.11ac standard. It's unlikely that a hotel will update the firmware on the router for you which may help but in many cases a new ac router will be required.

    Try using another n type adaptor, USB perhaps.
      My System SpecsSystem Spec

  3. #3

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    You need to get in contact with who handles the hotel's wifi system. They may have it locked down, to keep people from using it for more then just browsing the Internet and retrieving your email.
      My System SpecsSystem Spec

New computer - unable to connect to public wifi
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