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Limited Wifi Network Connectivity on Windows 8 Laptop

  1. #1


    Posts : 4
    Windows 8

    Limited Wifi Network Connectivity on Windows 8 Laptop


    I purchased a new Windows 8, Inspiron 15 7000 series - 7537 last December. I had been using a router at a hotel for the time, and it worked correctly. When I arrived home, I had a Belkin router, and i experienced network issues in that i could not connect to the wifi. I could connect with Ethernet cable. The problem was fixed through customer support eventually, but I now have a new Comcast router, and i'm experiencing what appears to be the same or a similar issue. I can access the internet fine by wire. With wifi, it says i have access to the internet over the internet icon in the bottom right, but i cannot access webpages. I can use skype, and communicate through it.

    Here is the result from the ipconfig /all :

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : EricsLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home.network


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Spotflux Virtual Network Device Driver
    Physical Address. . . . . . . . . : 00-FF-84-2D-1D-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 12:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Bluetooth Network Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . : home.network
    Description . . . . . . . . . . . : Intel(R) Wireless-N 7260
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9053:f352:aaa6:4d88%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, June 9, 2014 1:34:54 PM
    Lease Expires . . . . . . . . . . : Monday, June 16, 2014 1:37:04 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 319589373
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-1E-67-BA-E0-DB-55-B8-1A-2D


    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home.network
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : E0-DB-55-B8-1A-2D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Hamachi:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : LogMeIn Hamachi Virtual Ethernet Adapter
    Physical Address. . . . . . . . . : 7A-79-19-99-24-A9
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 25.153.36.169(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.0.0.0
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter isatap.home.network:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter 6TO4 Adapter:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:1999:24a9::1999:24a9(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{228C7CBE-AD4C-4733-A338-BDF828B4F327}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Windows\system32>
    Click image for larger version
    Please help me, I really need the wifi on this router working for this laptop. Let me note that it works on other laptops, so it should be an issue with hardware or settings on this laptop.

      My System SpecsSystem Spec

  2. #2


    It's very likely that the Hamachi connection is causing your problems. You will need to uninstall Hamachi to fix the problem.

    This happens all the time with Hamachi.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    I uninstalled Hamachi and restarted my computer, however, I am still experiencing the same network ifi issues. Here's an updated ipconfig /all below:

    Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


    C:\Users\Eric>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : EricsLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home.network


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Spotflux Virtual Network Device Driver
    Physical Address. . . . . . . . . : 00-FF-84-2D-1D-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 12:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Bluetooth Network Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . : home.network
    Description . . . . . . . . . . . : Intel(R) Wireless-N 7260
    Physical Address. . . . . . . . . : 0C-8B-FD-3B-13-F2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9053:f352:aaa6:4d88%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, June 9, 2014 2:38:03 PM
    Lease Expires . . . . . . . . . . : Monday, June 16, 2014 2:38:07 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 319589373
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-1E-67-BA-E0-DB-55-B8-1A-2D


    DNS Servers . . . . . . . . . . . : 192.168.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home.network
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : E0-DB-55-B8-1A-2D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.home.network:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home.network
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\Eric>
      My System SpecsSystem Spec

  4. #4


    Posts : 14
    XP, Win 7, Win 8


    Using Firefox, I checked my router settings one day, but instead of logging off, I just closed the browser. Immediately began to have connectivity problems for a day or two. I went back in and logged out this time and it solved the problems.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    I use Chrome.
      My System SpecsSystem Spec

  6. #6


    Posts : 14
    XP, Win 7, Win 8


    Quote Originally Posted by Duval View Post
    I use Chrome.
    the browser isn't the question. The problems I had were caused by not logging out. Worth mentioning, but probably not the cause of your symptoms.
      My System SpecsSystem Spec

  7. #7


    The problems I'm seeing relate to the DNS server coming from one source while the default gateway appears to be coming from another source or a different router.

    You can see the IP in the 10.0.0.1 range while the DNS shows up as a Belkin router gateway IP of 192.168.2.1 . This makes no sense to me at all unless there is more than one router in this network maybe?

    You may have one of those so called modem/routers combo unit's connected to your Belkin router which will cause problems unless you disable DHCP on the Belkin and connect them both LAN port to LAN port. That would allow the Belkin to pick up an IP in the same subnet as the modem/router is using.

    I can only guess without more information.
    Last edited by chev65; 13 Jun 2014 at 10:06.
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8


    Quote Originally Posted by chev65 View Post
    The problems I'm seeing relate to the DNS server coming from one source while the default gateway appears to be coming from another source or a different router.

    You can see the IP in the 10.0.0.1 range while the DNS shows up as a Belkin router gateway IP of 192.168.2.1 . This makes no sense to me at all unless there is more than one router in this network maybe?

    You may have one of those so called modem/routers combo unit's connected to your Belkin router which will cause problems unless you disable DHCP on the Belkin and connect them both LAN port to LAN port. That would allow the Belkin to pick up an IP in the same subnet as the modem/router is using.

    I can only guess without more information.
    Yes, this all makes sense. I used to use a Belkin router, and I still have it with me, though it's turned off, disconnected from a power source. When I set up the new Comcast router (which happens to be both a modem and a router) i still had the belkin router on (not connected to internet, but powered on). Maybe that contributed to the issue? Why didn't the DNS switch over to the Comcast router? What would I have to do with it to make it so that it's automatic, or so that I can change the DNS it uses to one so that it'll function with the router?
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by Duval View Post
    Quote Originally Posted by chev65 View Post
    The problems I'm seeing relate to the DNS server coming from one source while the default gateway appears to be coming from another source or a different router.

    You can see the IP in the 10.0.0.1 range while the DNS shows up as a Belkin router gateway IP of 192.168.2.1 . This makes no sense to me at all unless there is more than one router in this network maybe?

    You may have one of those so called modem/routers combo unit's connected to your Belkin router which will cause problems unless you disable DHCP on the Belkin and connect them both LAN port to LAN port. That would allow the Belkin to pick up an IP in the same subnet as the modem/router is using.

    I can only guess without more information.
    Yes, this all makes sense. I used to use a Belkin router, and I still have it with me, though it's turned off, disconnected from a power source. When I set up the new Comcast router (which happens to be both a modem and a router) i still had the belkin router on (not connected to internet, but powered on). Maybe that contributed to the issue? Why didn't the DNS switch over to the Comcast router? What would I have to do with it to make it so that it's automatic, or so that I can change the DNS it uses to one so that it'll function with the router?
    It's acting like the old Belkin is still involved in the network for some reason.

    If the Belkin router is removed then you just need to reset the IP or flush the DNS cache in that case.

    Try running the following commands in an elevated command prompt one at a time then hit enter after each one then reboot the system.

    Code:
    ipconfig /flushdns
    Code:
    ipconfig/release
    Code:
    ipconfig/renew
      My System SpecsSystem Spec

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