Windows 8 and 8.1 Forums


Weird Connection Problems - Help Needed

  1. #1

    Weird Connection Problems - Help Needed


    Please excuse me in case I don't do something right. I don't know if I am even posting this in the right section. I only created this account to help my friend solve her the problem she is having with her internet.

    Basically, whats happening is, it says she is connected to the internet, however, it won't load any site. We've attempted this on Internet Explorer, Firefox, and Google Chrome. The weird thing is, we have found that she can connect to sites by using the site's IP, but not with the actual address. Also, her Skype is working perfectly fine with the connection. Its just, web addresses that cause a problem. There isn't much more information I can give, because I don't know what else is needed. This started on Friday, 5/9/14.

    If you need to know this, she is running on Windows 8 and her computer model is a Satellite c55-A and the processor is intel(r) core(TM) i3-3120m cpu @ 2.50ghz 2.50 ghz. The manufacturer is Toshiba.

    Also, this was a problem she encountered on any router she connected to.

    I would greatly appreciate any help given, helpful or not. However, if we can not get this solved, she will resort to attempting to restore to factory settings.

      My System SpecsSystem Spec

  2. #2


    Please.
      My System SpecsSystem Spec

  3. #3


    Open a cmd prompt with admin privileges and type ipconfig /all post it in this thread so we can see particulars of your connection.
      My System SpecsSystem Spec

  4. #4


    It sounds like a DNS problem. Skype handles DNS differently so that explains why it's working.

    You might start by resetting the router or modem as the ISP's DNS servers appear to be jammed up.
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by DMHolt57 View Post
    Open a cmd prompt with admin privileges and type ipconfig /all post it in this thread so we can see particulars of your connection.
    Here you go:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.


    C:\windows\system32>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Trinity
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR8162 PCI-E Fast Ethern
    et Controller (NDIS 6.30) #2
    Physical Address. . . . . . . . . : 00-8C-FA-79-ED-32
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 11:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : A4-DB-30-69-D0-3E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188E Wireless LAN 802.11n PCI
    -E NIC
    Physical Address. . . . . . . . . : A4-DB-30-69-D0-3E
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5f9:a138:b6de:9b2e%14(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.155.46(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 363125552
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-55-40-E6-A4-DB-30-69-D0-3E


    DNS Servers . . . . . . . . . . . : 209.62.192.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter Local Area Connection* 13:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{D2DE7642-CD2F-4413-8931-29B492458729}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\windows\system32>
      My System SpecsSystem Spec

  6. #6


    Hello?
      My System SpecsSystem Spec

  7. #7


    Hello Blaise, have you tried resetting the modem or router yet?

    You can usually just unplug the modem for a few minutes to accomplish this.
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by chev65 View Post
    Hello Blaise, have you tried resetting the modem or router yet?

    You can usually just unplug the modem for a few minutes to accomplish this.
    We've tried many times to no success. As I've said in the main post, this happens on any router she connects to, not just hers.
      My System SpecsSystem Spec

  9. #9


    No connection with any router ok, lets try the most likely problem first. Unzip and run the file below, it will reset everything related to the network stack and then it will reboot your machine automatically.

    After the machine reboots perform another ipconfig/all and post the results here please.
    Weird Connection Problems - Help Needed Attached Files
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by chev65 View Post
    No connection with any router ok, lets try the most likely problem first. Unzip and run the file below, it will reset everything related to the network stack and then it will reboot your machine automatically.

    After the machine reboots perform another ipconfig/all and post the results here please.
    Sorry it took awhile. Here you go.

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.


    C:\windows\system32>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : Trinity
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR8162 PCI-E Fast Ethern
    et Controller (NDIS 6.30) #2
    Physical Address. . . . . . . . . : 00-8C-FA-79-ED-32
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 11:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : A4-DB-30-69-D0-3E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188E Wireless LAN 802.11n PCI
    -E NIC
    Physical Address. . . . . . . . . : A4-DB-30-69-D0-3E
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5f9:a138:b6de:9b2e%14(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.155.46(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 363125552
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-55-40-E6-A4-DB-30-69-D0-3E


    DNS Servers . . . . . . . . . . . : 209.62.192.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Tunnel adapter Local Area Connection* 13:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{D2DE7642-CD2F-4413-8931-29B492458729}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\windows\system32>
      My System SpecsSystem Spec

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Weird Connection Problems - Help Needed
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