Windows 8 and 8.1 Forums


Printing problem after Win 8 PC added to network

  1. #11


    Posts : 22
    win 8.1


    Quote Originally Posted by whest View Post
    You should try homegroup.
    I could set up a homegroup now that the XP has gone, as I said earlier, but the existing workgroup seems to be working normally. I will keep a homegroup in mind.

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  2. #12


    Posts : 122
    Windows 8 64bit Pro


    good luck.
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  3. #13


    Posts : 22
    win 8.1


    Quote Originally Posted by whest View Post
    good luck.
    My luck seems to have deserted me.

    I have descended into the printers offline horror widely reported by Win 8 users.

    Two network printers, both attached to the Win 8, are now constantly reporting that they are offline. Workarounds on the Net usually say to turn off and on the print spooler and this has worked temporarily, but this 'fix' seems to have given up as well. (A very old mono laser, attached to a Win 7 at the other end of the house, is unaffected. Always online and always prints.)

    I started with 100% success. Installed the printer drivers on the Win 8 and on the Win 7s. Everything worked fine on all four PCs until suddenly the printers started to pop up in Word as being offline and print jobs started to pile up. One printer suddenly printed a page and then promptly went offline again.

    Before I give up and attach the printers to a Win 7, can this Win 8 nonsense be rectified, permanently? I would be very grateful indeed if someone could provide a solution to this chaos.

    I have noticed that someone in another thread has recommended using static IP addresses for printers to overcome this situation. Could try this, I suppose, but would prefer to try something less drastic.
    Last edited by stony41; 13 May 2014 at 18:26.
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  4. #14


    Quote Originally Posted by stony41 View Post
    Quote Originally Posted by whest View Post
    good luck.
    My luck seems to have deserted me.

    I have descended into the printers offline horror widely reported by Win 8 users.

    Two network printers, both attached to the Win 8, are now constantly reporting that they are offline. Workarounds on the Net usually say to turn off and on the print spooler and this has worked temporarily, but this 'fix' seems to have given up as well. (A very old mono laser, attached to a Win 7 at the other end of the house, is unaffected. Always online and always prints.)

    I started with 100% success. Installed the printer drivers on the Win 8 and on the Win 7s. Everything worked fine on all four PCs until suddenly the printers started to pop up in Word as being offline and print jobs started to pile up. One printer suddenly printed a page and then promptly went offline again.

    Before I give up and attach the printers to a Win 7, can this Win 8 nonsense be rectified, permanently? I would be very grateful indeed if someone could provide a solution to this chaos.

    I have noticed that someone in another thread has recommended using static IP addresses for printers to overcome this situation. Could try this, I suppose, but would prefer to try something less drastic.
    Yes I mentioned that fix and it's the only thing working for now.

    Most routers have a DHCP reservation list where you can add each machine by IP, user name and MAC address. It's made just to avoid these types of permission problems and there is nothing really drastic about it.

    You could also try adding the credentials for each user to the credential manager via the Control Panel at Windows Credentials.
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  5. #15


    Posts : 22
    win 8.1


    I will try the static IP thing if I don't decide to attach these printers to a neighbouring Win 7. I have had a wired network for years and have never had vanishing printers before. But previously the printers were attached to an XP and not a Win 8. Obviously the XP was more cooperative in printing matters. And it is notable that a very old laser attached to a Win 7 elsewhere in the network is steadfastly online.
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  6. #16


    Posts : 122
    Windows 8 64bit Pro


    I have static IP addresses and DHCP disabled as I use an access point router - one router connects the DSL line and the other is the wireless router or access point router - so you need to assign IP addresses to all the computers - you could try these primary and secondary addresses, or your ISP provider would have others on their website :
    primary 204 194 232 200
    secondary 204 194 234 200

    That will fix connection problems connecting to the internet but not sure about your printers dropping out - homegroup would be the go so much easier, and a Microsoft account and see if that combination (static IP'S plus homegroup) does the trick.
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  7. #17


    Quote Originally Posted by whest View Post
    I have static IP addresses and DHCP disabled as I use an access point router - one router connects the DSL line and the other is the wireless router or access point router - so you need to assign IP addresses to all the computers - you could try these primary and secondary addresses, or your ISP provider would have others on their website :
    primary 204 194 232 200
    secondary 204 194 234 200

    That will fix connection problems connecting to the internet but not sure about your printers dropping out - homegroup would be the go so much easier, and a Microsoft account and see if that combination (static IP'S plus homegroup) does the trick.
    Yes, you see the printers are dropping out because the user accounts are tied to the IP of the machine the User accounts were created on. Once the IP changes through DHCP the permissions to use the printers vanishes as well. This is in fact why the printers appear to be offline. There should also be no need to mess with the DNS settings if the router is already using a proper DNS server.

    As I just mentioned you don't need to assign static IP's through the IPv4 properties interface IF you have DHCP reservation on the router which is MUCH easier to set up.
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  8. #18


    Posts : 122
    Windows 8 64bit Pro


    Thanks Chev65 that cleared it up for me - although I would like to point out I have a D-link router (DIR 825) that needs a slave modem, which is also D-link to connect the DSL line, as it doesn't have a DSL socket and according to the manual it is necessary to disable DHCP and create static IPS - originally I had it enabled - I had no problem with the printers dropping out, but I had bad connection problems to a lot of sites, sometimes they would partially load - refreshing worked sometimes, if that didn't you could try restarting the browser and if that didn't work try again later.
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  9. #19


    Posts : 22
    win 8.1


    Back to my problem.

    First, assigning static IP addresses for my three printers isn't a solution for me as none has network capability built in. They are all connected via USB to my Win 8.

    Second, a friend who used to oversee network printing for a large organisation has had a go at my problem. He set everything up again and, as happened with me, everything worked. We printed a test page from all three Win 7s as well as some Word pages. My friend was about to leave a little while later when I suggested that he check how things were going. In a matter of minutes we went from a 100% result to just printing from the Win 8. The Win 7s were again reporting server offline. Trying turning off and on the print spooler got a ready message, but when a print was attempted we got the ridiculous message 'Server Offline: 1 document waiting' in Word.

    My friend was astonished that printing from the Win 7s could go from everything to nothing so quickly and had no idea why.

    Anyone seen this phenomenon and, if so, know a solution? I could accept printing failure if it happened from the outset but to have printing working and then not working minutes later is beyond the pale. It was a doddle with XP and should be with Win 8 as well.
    Last edited by stony41; 21 May 2014 at 22:35.
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  10. #20


    Posts : 122
    Windows 8 64bit Pro


    Hi I didn't say to assign static ip addresses to the printers - I meant to assign them to each pc/laptop here is how:

    IP Address - Enable Alternate Configuration

    You may need to disable DHCP in the wireless router you can find that in the manual - Bing it and download it.
    Whats wrong with Chevs solution it might be easier, and i cant guarantee mine will work although similar.
    Last edited by whest; 21 May 2014 at 22:56.
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