Solved No Wifi Access - New PC With Windows 8.1

AlexanderTheMeh

New Member
Messages
3
OK, it seems like I'm part of the vast conspiracy to not have 8.1 connect to the internet. Here is what's going on;

- Wifi indicator shows "!" and reads "limited".
- When I open the browser and click to diagnose the issue it runs through and ends with a message saying the default gateway has been fixed. About every fifth time it'll give me "The connection between your access point, router, or cable modem and the internet is broken."
- This computer works fine when plugged directly into the Ethernet cable from the router.
- Every other device on the router (other pc, xbox) work fine.

- Brand new Toshiba E55-A5114 with 8.1
- Performed all Windows updates, driver updates, then Toshiba updates
- I have power cycled both router then modem, and modem then router
- I have updated the driver for my network adapter Intel(R) Dual Band Wireless AC 7260
- I have disabled/enabled, uninstalled/installed the driver thru the Device Manager
- In CMD I have flushdns, netsh winsock reset
- Made sure the power management box is unchecked
- Here is the ipconfig in case it helps
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 5C-51-4F-B6-BC-EC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7260
Physical Address. . . . . . . . . : 5C-51-4F-B6-BC-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e4ab:4f1e:cac0:a476%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, April 30, 2014 10:07:42 AM
Lease Expires . . . . . . . . . . : Thursday, May 1, 2014 10:44:42 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 224153935
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-98-3A-32-20-1A-06-D8-6C-D0
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 20-1A-06-D8-6C-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{0D242497-45A1-4AF4-94AB-794282719251}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:18c2:253:b64a:552d(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::18c2:253:b64a:552d%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 369098752
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-98-3A-32-20-1A-06-D8-6C-D0
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>

Any ideas would be appreciated.
 

My Computer

System One

  • OS
    Windows 8.1
dual band

Hi Alex,
my 1st thought the drivers for that wifi are dual band a number of comps/routers/modems only work on 2.4 not 5,
go to device manager networker adapter properties advanced channel mode and change it to 2.4, (dont know what make your routers is so cant say for sure.
On another note my laptop only works using the MS generic driver so try downgrading to that one a go.

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Roy,

I rolled the driver over to the MS one and it didn't make any difference. As far as the router goes, I have a Netgear WNR2000v2. Now that you mention it, everything else running on the router isn't dual band (as far as I know). Would the simplest fix be to buy a new, dual band router? And if I did, I take it that it would be backwards compatible to my other non-dual band pc.
 

My Computer

System One

  • OS
    Windows 8.1
A new wireless AC router may fix the compatibility issue between your current router and the new Toshiba with the wireless AC NIC although that could create problems with the older wireless N clients.

I say this because there are plenty of compatibility issues between older N NIC's and new AC hardware. I'm running both types and I've done plenty of testing.

You could get the new AC router and use the old n router as an access point someplace else in the network in case of any compatibility issues with the older wireless n clients.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Roll the driver back to the latest Intel driver. Do not use the Microsoft driver, since it has issues. Post the results from "netsh wlan show all". As for dual band. It would only come into play if you have a Gateway or router that is 2.4/5ghz capable. Then the mini-card would use the best of the two bands. Default rollback will always be 2.4.

If you have the Intel tools loaded, that is the better Wireless-Zero Config over the default that comes with 8.x.x. Any questions, just let me know. I have two systems with the same mini-card as you have. One is running Xubuntu 14.04 lts 64-bit with no issues. The other is Windows 8.1.1 with no issues. My A/P is only a 2.4ghz and due to the house has aluminum siding. I really do not worry much about interference from other A/P's, since I use Channel 1/5 on my Engenius ECB-350 A/P that is my main Wifi on my network.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Broe - I have switched to the intel driver. I'm unclear as to what you mean by the Intel tools. Here are the results from the cmd -

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>netsh wlan show all
Wireless System Information Summary
(Time: 5/1/2014 5:34:33 PM Pacific Daylight Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wi-Fi
Driver : Intel(R) Dual Band Wireless-AC 7260
Vendor : Intel Corporation
Provider : Intel
Date : 9/19/2013
Version : 16.5.3.6
INF file : C:\Windows\INF\oem27.inf
Files : 3 total
C:\Windows\system32\DRIVERS\NETwbw02.sys
C:\Windows\system32\DRIVERS\Netwfw02.dat
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:
Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 7260
GUID : 0d242497-45a1-4af4-94ab-794282719251
Physical address : 5c:51:4f:b6:bc:eb
State : connected
SSID : The W00Tster
BSSID : c0:3f:0e:4c:69:b4
Network type : Infrastructure
Radio type : 802.11n
Authentication : Open
Cipher : WEP
Connection mode : Profile
Channel : 11
Receive rate (Mbps) : 300
Transmit rate (Mbps) : 300
Signal : 99%
Profile : The W00Tster
Hosted network status : Not available

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

Hosted network settings
-----------------------
Mode : Allowed
Settings : <Not configured>
Hosted network status
---------------------
Status : Not available

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

Wireless LAN settings
---------------------
Show blocked networks in visible network list: No
Only use GP profiles on GP-configured networks: No
Hosted network mode allowed in WLAN service: Yes
Allow shared user credentials for network authentication: Yes
Block period: Not Configured.
Auto configuration logic is enabled on interface "Wi-Fi"

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

Allow list on the system (group policy)
---------------------------------------
<None>
Allow list on the system (user)
-------------------------------
<None>
Block list on the system (group policy)
---------------------------------------
<None>
Block list on the system (user)
-------------------------------
<None>

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================

Everyone is allowed to create all user profiles.

=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

Profiles on interface Wi-Fi:
Group policy profiles (read only)
---------------------------------
<None>
User profiles
-------------
All User Profile : The W00Tster

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

Profile The W00Tster on interface Wi-Fi:
=======================================================================
Applied: All User Profile
Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : The W00Tster
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "The W00Tster"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present
Security settings
-----------------
Authentication : Open
Cipher : WEP
Security key : Present
Key Index : 1
Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

Interface name : Wi-Fi
There are 4 networks currently visible.
SSID 1 : The W00Tster
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : c0:3f:0e:4c:69:b4
Signal : 99%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 6.5 19.5
Other rates (Mbps) : 16 18 19.5 24 36 39 48 54 117 156
SSID 2 : Frontier6797
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 08:bd:43:df:4e:e1
Signal : 76%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 6.5 16 19.5 117
Other rates (Mbps) : 18 19.5 24 36 39 48 54 156
SSID 3 : MOTNDAVE-PC_Network
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 84:c9:b2:5e:c5:38
Signal : 26%
Radio type : 802.11g
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 4 : smacky
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 44:32:c8:cc:94:30
Signal : 16%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 6.5 16 19.5 24 39 117 156
Other rates (Mbps) : 18 19.5 36 48 54

C:\Windows\system32>
C:\Windows\system32>
 

My Computer

System One

  • OS
    Windows 8.1
You are running the OEM driver. Go to https://downloadcenter.intel.com/Se...ductProduct=Intel®+Dual+Band+Wireless-AC+7260 and download the appropriate Windows 8.x version for your OS. Make sure you download the package that includes the Intel ProSet tools. Those are the tools I mentioned in my previous post.

Make sure the file ends with *e164.exe That is "E" as in "Everything".

You also need to go with WPA(tkip)/WPA2(aes) for Wireless-a/ac/n for the router. Otherwise you are never going to get the speeds you wish to achieve. Also change your channel to channels 1 & 5, with the router set for 40mhz, not 20/40.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
LOL he already rolled the driver back, and he already updated the driver with the Intel version or can't anybody else read around here?

And none of that will work with WEP which is over ten years out of date? That router certainly won't work with WEP and AC.

You need a dual band AC router if you want consistent connectivity with AC clients. I guess nobody else has done the testing I have with AC hardware and N clients. Don't say I didn't tell you so. :)

When people do not report back in what fixed the problem then it pretty much is a complete waste of time and effort for everyone involved.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
It will work fine with the Wireless-n. They just need to follow instructions to get the Wireless-n speeds. Otherwise it is just good ole Wireless-g speeds as they have their A/P set up.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
ok boys sign upto this

trying to avoid WW3:dinesh:,
plucked this from intel forum

Roy
 

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My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Forget everything you see in the Intel forums. As far as I am concerned. The Intel Forums are as worthless as the Answers.microsoft.com forums. Also that is regarding the older N-7260 chipset, not the AC-7260 chipset.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
The reason Intel needs testing people is because of the massive incompatibility between wireless AC and older N clients. No amount of guess work will fix these types of problems.

Still true > You need a dual band AC router if you want consistent connectivity with AC clients. I guess nobody else has done the testing I have with AC hardware and N clients. I've also seen the same problem on multiple occasions. :sarc:
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
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