Windows 8 and 8.1 Forums


Wireless printer can scan but not print in Windows 8.1

  1. #1


    Posts : 6
    Windows 8.1

    Wireless printer can scan but not print in Windows 8.1


    Hey there

    I've once again encountered this problem with my Canon PIXMA MP620 printer/scanner: when using it wirelessly, it can't print. According to 'Devices And Printers', it's offline and therefore most programs I use in Windows 8.1 claim it can't print.

    However, using Canon's program 'MP Navigator', it can scan from the printer without any problems. I can scan from the computer to the printer and the other way around. Therefore I'm suspecting that the problems lies with Windows 8.1 and not the printer. The connection is obviously there but Windows doesn't seem to think so.

    Last time I reinstalled everything but there must be an easier way to fix this problem. I can't find the exact same problem anywhere else online, I can't find a solution in the printer's manual, Windows doesn't give me anything when I try to troubleshoot the printer in question, and Canon's own 'Network IJ Tool' can find the printer but says it's doesn't work without clarifying why.

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hey mate, have you checked online to see if the manufacturer has a newer driver version on their website? Specifically a Win8.1 driver. Also, right click the printer and click troubleshoot problems to see if that helps any.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by DustSailor View Post
    Hey mate, have you checked online to see if the manufacturer has a newer driver version on their website? Specifically a Win8.1 driver. Also, right click the printer and click troubleshoot problems to see if that helps any.
    Good point DustSailor, the new drivers for Windows 8.1 are on the Canon site, just click on "drivers and software" and it should detect the OP system as 8.1 then show you the new drivers which are dated 2/1/2014/
    Canon U.S.A. : Support & Drivers : PIXMA MP620
      My System SpecsSystem Spec

Wireless printer can scan but not print in Windows 8.1
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