Windows 8 and 8.1 Forums


Internet will cut off every few days - requires restart

  1. #1


    Posts : 5
    Windows 8.1

    Internet will cut off every few days - requires restart


    Hi,

    I was hoping somebody would help me as this problem has been driving me a bit crazy.

    I had Windows Vista installed, and have done a clean install of Windows 8.1, but exactly the same problem occurs.

    Every few days, my internet will cut. There are no error messages, my network icon says I have internet access. When I use a browser, there are no error messages but links when clicked just fail to respond. When I type in a search in the search bar and press enter, nothing happens.

    I generally hibernate the laptop, as I often have open word documents and internet tabs that I like to keep in front of me, rather than starting from scratch each day. If I reboot the computer, the internet returns. I have tried to run "ipconfig /flushdns" "netsh winsock reset catalog", but they require a reboot, and a reboot without doing these things always works anyway.

    Any help with keeping my internet on would be greatly appreciated!

    When I run trouble shooting, the following error message appears:

    Your computer appears to be correctly configured, but the device or resource (Microsoft Corporation) is not responding Detected Detected

    Contact your network administrator or Internet service provider (ISP) Completed

    Windows can't communicate with the device or resource (Microsoft Corporation). The computer or service you are trying to reach might be temporarily unavailable.


    I ran ipconfig and get the following:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : TOMSLAPTOP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-23-4E-FD-98-85
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
    Physical Address. . . . . . . . . : 00-21-9B-E9-97-3A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
    Physical Address. . . . . . . . . : 00-21-5C-A0-A6-29
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fc26:a398:fd48:deec%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Jumatano, Aprili 23, 2014 6:38:08 AM
    Lease Expires . . . . . . . . . . : Alhamisi, Aprili 24, 2014 6:38:08 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 50340188
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-96-89-7C-00-21-9B-E9-97-3A

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    0.0.0.0
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{2DAFE680-8388-439E-8BB3-3715DE829159}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c46:2b03:3f57:fef9(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c46:2b03:3f57:fef9%18(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 301989888
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-96-89-7C-00-21-9B-E9-97-3A

    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Windows\system32>


    Thanks, Tom

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Do not know why you posted ipconfig. That would not show what is going on. Are there any events in event viewer, showing the adapter going offline? Do any other devices on the network lose the Network connection?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Hi, thanks very much for replying. I'm not sure why I posted ipconfig either - I thought I'd seen it requested on another forum and wanted to give as much information as I could. To answer your questions:

    Event viewer - had no idea that this existed until you mentioned it. But been on it now and got the following errors when the internet stopped working yesterday evening.

    A request to allocate an ephemeral port number from the global TCP port space has failed due to all such ports being in use.

    The DSM service was delayed by 31 seconds for a driver query/download/install on device 'SWD\IP_TUNNEL_VBUS\ISATAP_0'

    Other devices
    All other devices were not affected.

    Many thanks and let me know if you need any other information.

    Tom
      My System SpecsSystem Spec

  4. #4


    Norway
    Posts : 100
    Windows 8.1 Pro x64


    What might be the issue is the WLAN Card itself. I also had a Intel WLAN Card as you : "Intel(R) Wireless WiFi Link 4965AGN: and i also had connections issues with it. I first thought it was the WLAN Card itself, as i reinstalled the driver over and over. But it simply fixed itself after i did install Windows 8.1, and did install if over Windows 7, not as upgrade from Windows 7, but Advanced (i did install Windows 8.1 fresh over 7), and then installed the Windows 8.1 driver for my WLAN Card. All of the disconnect issues, where gone. Intel has a simple issue with Windows 7, wherein it can randomly occur, that the connection gets cut, because of multiple reasons, where one for example is that it might happen that at some time, when there are other WLAN Networks around, it thinks its connected to yours, scans for others, and it might happen that it believes it gets connected to another network, when that is not what is happening. So i either recommend you to: Update your Driver (if you already have done that and it doesnt fix it, then its Windows 7), get Windows 8 or Windows 8.1, as i know it fixes the issue, or get a new WLAN Card, what might be difficult if you have laptop of course.
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Post the results from "netsh wlan show all". You have to open a Command Window and run. Post which A/P is yours as a notation. Also make sure that you have the latest drivers from Intel® Wireless WiFi Link 4965AGN — Customer Support Options for Intel® Wireless WiFi Link 4965AGN

    Just to let you know. That chipset has reached its EOL (End Of Life). As of 12/31/13. If it is a PCI-e Minicard. I would suggest swapping the old one out for a Intel 7260 Dual-Band minicard Wireless-AC. If onboard and not replaceable. Suggest getting a USB adapter to plug in. The TP-Link ones will allow you to bend them upwards, for the antenna to allow for better reception.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1


    Hi both, thanks for your replies. Just to let you know, I'm on Windows 8.1, having come from Windows Vista - but the same problem exists.

    I'm trying to update the drivers first to see if that will fix the problem, however none of the drivers I found to download which were meant to cover the 4965AGN would actually update the driver. This was confirmed in the notes on the page I downloaded the driver from.

    Instead I've uninstalled the adapator and reinstalled the driver to see if that'll make any difference. It's actually different one that was on there before (although still from 2010) - but a Microsoft rather than Intel driver apparently. Not sure what that means.

    I've also disabled 802.11n mode, which I read somewhere else could help.

    Will let you know if this fixes it or not.

    Many thanks,

    Tom
      My System SpecsSystem Spec

  7. #7


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    It all works the same way. Just because they put a ugly front on it, and gave it a number, does not make it different in how commands are done.

    Can you please post the requested information. Otherwise, this is a dead issue at this point. As for disabling Wireless-N. That is false information. It does not fix the problem.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1


    Hi, this is the information I get from netsh wlan show all. The access point I use is TALKTALK-CEA6AC, although I also use the Darwin Wireless. I don't know if this makes a difference, but this is from when the internet is working fine.

    Thanks,

    Tom

    Profiles on interface Wi-Fi:

    Group policy profiles (read only)
    ---------------------------------
    <None>

    User profiles
    -------------
    All User Profile : TALKTALK-CEA6AC
    All User Profile : Darwin Wireless


    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================


    Profile TALKTALK-CEA6AC on interface Wi-Fi:
    =======================================================================

    Applied: All User Profile

    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : TALKTALK-CEA6AC
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "TALKTALK-CEA6AC"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : WPA2-Personal
    Cipher : TKIP
    Security key : Present

    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default


    Profile Darwin Wireless on interface Wi-Fi:
    =======================================================================

    Applied: All User Profile

    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : Darwin Wireless
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "Darwin Wireless"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : Open
    Cipher : None
    Security key : Absent
    Key Index : 1

    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default


    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================


    Interface name : Wi-Fi
    There are 14 networks currently visible.

    SSID 1 : TALKTALK-CEA6AC
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 88:53:d4:ce:a6:b4
    Signal : 99%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 2 : VM584111-2G
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 08:bd:43:13:f4:f8
    Signal : 61%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 3 : BTHub3-C2N2
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 04:c0:6f:e2:ef:81
    Signal : 56%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 4 : BTWiFi-with-FON
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 5a:c0:6f:e2:ef:82
    Signal : 45%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2 : 12:ac:54:f2:a5:d2
    Signal : 61%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 3 : 12:fe:f4:46:00:78
    Signal : 75%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 5 : EE-BrightBox-tecxqx
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 50:7e:5d:65:2d:d5
    Signal : 55%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 6 : O2wireless757686
    Network type : Infrastructure
    Authentication : Open
    Encryption : WEP
    BSSID 1 : 00:24:17:b3:8e:a1
    Signal : 50%
    Radio type : 802.11g
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 7 : VM584111-5G
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 08:bd:43:00:53:88
    Signal : 20%
    Radio type : 802.11n
    Channel : 36
    Basic rates (Mbps) : 6 12 24
    Other rates (Mbps) : 9 18 36 48 54

    SSID 8 : BTHub3-NFSZ
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:fe:f4:46:00:78
    Signal : 78%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 9 : BTHub3-JNFS
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:ac:54:f2:a5:d2
    Signal : 75%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 10 : BTWiFi
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 02:fe:f4:46:00:78
    Signal : 80%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2 : 02:ac:54:f2:a5:d2
    Signal : 73%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 11 : TALKTALK-60C258
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 40:cb:a8:60:c2:60
    Signal : 41%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 12 : VM193241-2G
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 08:bd:43:1e:82:90
    Signal : 28%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 13 : virginmedia0963089
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:8e:f2:71:ba:0c
    Signal : 76%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 14 : SKY48E93
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 90:01:3b:74:8e:94
    Signal : 30%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54


    C:\Windows\system32>
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1


    Hi, I was just wondering if anybody could still help me with this. My problem still persists.

    Many thanks,

    Tom
      My System SpecsSystem Spec

  10. #10


    About the only problem I'm seeing is you are using WPA2 security but are using TKIP encryption which is outdated and wasn't made to work with the final 802.11n draft which can cause inconsistent connectivity on certain systems.

    With a problem that only occurs every few days you would want to make the change to AES encryption by changing the setting in the routers wireless set up page, following the link to forget the old network, then create a new wireless profile with the correct settings, then wait a number of days to make sure the connection is stable.

    How to Delete or Forget Wireless Network Profiles in Windows 8.1
      My System SpecsSystem Spec

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