Cannot connect to the internet

Kalinajoelle

New Member
Messages
2
I have an Asus Aspire laptop with windows 8 on it. Recently my laptop has refused to load we pages. It says it is connected to the wifi and it will load the opening page for Google Chrome. If I try to go any further than that, it says the web page is unavailable. Any help would be awesome.
 

My Computer

System One

  • OS
    Windows 8
Need to know if it is a Public Wifi Hotspot, or your own private wifi. If it is your own. Who is your ISP, what is the manufacturer & model of your Router/Gateway?

What does it show when you attempt to load webpages? Do you get the same errors with other devices on your network, or is this the only one? Have you tried the following two commands in a Command window (without quotes): "ipconfig /flushdns" "netsh winsock reset catalog". Reboot and see if the adapter shows that it is now getting an IP and DNS info.

You can do all of this in the Desktop mode. Open up a Command Window and post the results of "ipconfig".
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
My ISP is cox, it's my home wifi. The router is Cisco. When I attempt to load a web page it says the web page is not available. When you click for more info it says "DNS look up failed." This is the only device I have the problem with. Everything else runs fine.
The ip config in the command window said it successfully flushed the DNS resolver cache and the reset said it was successful. Though, when I reload the web page the same error message occurs with the error code: DNS_PROBE_FINISHED_NXDOMAIN
 

My Computer

System One

  • OS
    Windows 8
You will always get that command. Now if you can please post the rest of the information I asked for. We can get further.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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