Solved New Computer (Toshiba Satellite L75) Internet Issues

RoxyRose

New Member
Messages
3
I have purchased a new Toshiba Satallite L75 laptop with windows 8.1 installed onto it, and the internet download speed is about 5kb per second when its stationed in my room. (My room is about 25 ft away from the router give or take) However when it is right next to the router (where I am now) the download speed spikes up between 25mb to 45mb per second, and this is a significant change. My other three computers that run windows 7 and one windows xp run fine with 20-30mps on average.

I took this to other places too, such as a Starbucks, Martin's Cafe, TGI Fridays, and Panera to try and see if it was just my router, but all of them have the same exact issue. Where I've been able to use my previous laptop's there with no problem, I can't with this one.

I have looked online, and have tried a ton of diffrent things, however nothing has came to my assistance.

Any solutions or ideas? Should I take it back in hopes of finding a new one?

EDIT: This is SOLVED,however the reason why it is solved is because I returned my computer and got another one. TY>
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite L75D-A
Welcome to Windows NineForums, RoxyRose.

Sounds to me that it may be something is wrong with the antenna in the case. Advise that you contact or take it to the place of purchase to have it looked at. It could be a bad design, but I’d check that out first.

Good luck to you and, again, welcome.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Hi RoxieRose,

It appears there are others that are not happy with the wifi performance on this specific model so it may apply to yours as well. However, at least one person in this thread "claims" to have fixed his/her specific issue so you can either try it and/or return it as others have done. You could also wait for more feedback as well Good luck with your decision from here:

Satellite L75D-A7283 wi-fi range problem - TOSHIBA FORUMS


Best regards,

my2cents
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
The antenna on Toshiba Laptops is up in the upper left side of the lid. What does "netsh wlan show all" show for signal quality? Enter the command in a command window without the quotes.

The biggest issue is that Microsoft/Windows Update is loading Microsoft's own driver for the Network cards, vs the OEM or Chipset manufacturer driver.

My son was complaining about half speeds on his Satellite C850D-st3nx1 model. I went through the basics, and when I started looking at the driver. Found out that Windows update had installed a new driver for the Realtek card.

Downloaded from Realtek's site the latest driver, and speeds went back to normal. Now he has a Intel 7260 Wireless-ac Dual-band, with an extra antenna I installed. Now he gets 300mbps vs. 150mbps on the Single Antenna Realtek.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I have purchased a new Toshiba Satallite L75 laptop with windows 8.1 installed onto it, and the internet download speed is about 5kb per second when its stationed in my room. (My room is about 25 ft away from the router give or take) However when it is right next to the router (where I am now) the download speed spikes up between 25mb to 45mb per second, and this is a significant change. My other three computers that run windows 7 and one windows xp run fine with 20-30mps on average.

I took this to other places too, such as a Starbucks, Martin's Cafe, TGI Fridays, and Panera to try and see if it was just my router, but all of them have the same exact issue. Where I've been able to use my previous laptop's there with no problem, I can't with this one.

I have looked online, and have tried a ton of diffrent things, however nothing has came to my assistance.

Any solutions or ideas? Should I take it back in hopes of finding a new one?

To fix this problem please follow the directions in the second post down in the following link. You only need to click the link in the second post in order to download the new driver. :)
Windows Update to 8.1 and internet connection quit working. - Microsoft Community

After installing the Lenovo driver you should check Windows updates for the Windows version of this driver and then right click it and choose "hide this update" so it doesn't reinstall itself.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I really am getting aggravated here, it has been almost five days of stress and annoyance that I have to go through just to get a decent internet connection on a Toshiba Satelite. I returned the previous one, thinking it was defective and then bought another one at another store (the original was out of stock).

I have had a bit more success on this new computer, where the max download speed is 3mb compared to the horrid .5kb from the last computer, although this one still will spike down to that if it has to run more than one internet related program. This old HP that I'm on can get between 25-35 mbs, and the computer that I ended up giving away to my sibling was hitting 35-40mb on average, so as you can see this slowness is aggravating, especially on a NEW COMPUTER.

I can't just move the router to the computer, as I'm still living at home (so the router stays at my dads computer sessions) and I don't want to use a wire, because this is suppose to be a wireless laptop. I'm not going back to the dark ages of 2002 here.

What is really bad is that I'm looking through all these guides and stuff, and while I have some tech knowledge, I'm just not getting some of the stuff, and really don't have a lot of knowledge on wifi.

So far what I've came across is.
-The problem is that the wifi card that comes with these laptops sucks, especilly when walls are involved.
-The driver needs to be reinstalled, updated, reset again, disabled, re-enabled, removed, brought back to life, be fed three times a day, and to let it go outside for once an hour.
-The default settings on this computer suck.


I really just want to play some games with my friends, do my school work (e-books included), and just have a machine that can actually run the internet outside of googles home page.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite L75D-A
Most likely dad has throttled you. Is why you are not getting fast speeds.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Well no, that was not the reason; as this was happening in public spots too. Including where I work at (as I could go right next to the router).

I kind of solved this issue, by just returning the toshiba and getting another brand computer. I got an HP instead; and I'm back at my speeds of 15-30mbs instead of that horrid .5-1mbs that I was getting on the Toshibas.

There were a ton of wifi related updates I had to go through first before I got that speed, but it is much faster. Plus I saved 100$ on this computer with the only loss being 250 gb.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Toshiba Satellite L75D-A
A lot of the issues is with the mini-cards & antennas. Sometimes the wire for the antenna has a nick in it, which causes the mini-card to not pick up WiFi. That is why I usually will suggest to try a USB adapter.

I found with the Intel mini Card I put in my Satellite C850D-st3nx1's, in place of the Realtek's that were in them. Work better. Especially having the second antenna.

I kept the old mini-card's, in case I come across someone needing one for a replacement.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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