Windows 8 and 8.1 Forums


BT Public Wifi works on Windows 7 but not Windows 8.

  1. #1


    Posts : 16
    Windows 8.1

    BT Public Wifi works on Windows 7 but not Windows 8.


    Hi, My internet provider is BT and they have a couple of public wifi signals that I use when I can't get onto my Home Router, I can use their public wifi on my old Acer windows 7 laptop but I'm having a lot of problems with using it on my new Windows 8.1 Dell Laptop, I can connect to their public wifi and it loads the login page fast but then I can't load any other page. Sometimes it works for a bit but then stops out of nowhere or it will only load some of the page and then just stops loading it. Sometimes it disconnects me and other times it won't let me connect to the network at all. I can use it on my little sister's laptop which runs windows 7 and it's a lot faster than on my new laptop and I never had these problems on my old laptop.

    I have a Dell Inspiron 7000 laptop which has an Intel Dual Band Wireless-N 7260 adapter built in but I can't use their public Wifi with it so I use an external wireless adapter dongle since I can get faster speeds when connected to my Home Router and it picks three different BT wifi signals but I'm having this issue with all three of them.

    Any help would be appreciated


      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Make sure you are using Intel's driver, not Microsoft's driver for the adapter first. Also make sure that you are using the Intel Wireless Zero Config. The latest update for the 7260 was just back in February. As for pages not loading, it could be a browser issue, or Internet Security software issue if you have any loaded.

    As for your new laptop being slower, 8.1 is partially the problem. The other could be how much RAM you have installed. Have you checked with Dell's Support site to see if you can install Windows 7 on it? Now you could run Xubuntu 12.04, but will have to install Ubuntu Backports, before you can install Intel's Linux drivers for the 7260 card you have in there.

    Now with your unit, you should be able to pull out the Wireless-n 7260 and replace it with a Wireless-ac 7260 Dual-band. If you do not have two antennas in that Inspiron 7000, you can put in a second one either right inside the case, or if you are able to pull the wire down through the hinge and place a second one in the lid, that would be the other option if you do not have a second antenna.

    I have found that going with Xubuntu in my Toshiba Satellite. I get better signal with the 7260 I have in mine, and have none of the problems that I did with 8.1.

    Now back on subject. You may want to check to make sure that you have all drivers & software up to date. Check your system for any possible malware. Get rid of any installed BT software, which can also cause issues. Also if you are running any third party Internet Security software, it can also cause issues with connection.
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    Make sure you are using Intel's driver, not Microsoft's driver for the adapter first. Also make sure that you are using the Intel Wireless Zero Config. The latest update for the 7260 was just back in February. As for pages not loading, it could be a browser issue, or Internet Security software issue if you have any loaded.

    As for your new laptop being slower, 8.1 is partially the problem. The other could be how much RAM you have installed. Have you checked with Dell's Support site to see if you can install Windows 7 on it? Now you could run Xubuntu 12.04, but will have to install Ubuntu Backports, before you can install Intel's Linux drivers for the 7260 card you have in there.

    Now with your unit, you should be able to pull out the Wireless-n 7260 and replace it with a Wireless-ac 7260 Dual-band. If you do not have two antennas in that Inspiron 7000, you can put in a second one either right inside the case, or if you are able to pull the wire down through the hinge and place a second one in the lid, that would be the other option if you do not have a second antenna.

    I have found that going with Xubuntu in my Toshiba Satellite. I get better signal with the 7260 I have in mine, and have none of the problems that I did with 8.1.

    Now back on subject. You may want to check to make sure that you have all drivers & software up to date. Check your system for any possible malware. Get rid of any installed BT software, which can also cause issues. Also if you are running any third party Internet Security software, it can also cause issues with connection.
    I did update the drives but I'm still having this problem, When I connect to the public wifi it works great but then five minuets later it just stops. Sometimes the connection is marked as limited and the only security program I have is Windows Defender.
      My System SpecsSystem Spec

  4. #4


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Something else is causing. Limited is a hard one to diagnose, but easy if you know what to look for. Most of the times it is a router issue. You could try and go into Device Manager, uninstall the device and all drivers (make sure you have the Intel Proset/Drivers).

    I cannot post from the UK site for Intel, since it defaults to intel.com. https://downloadcenter.intel.com/Sea...ireless-N+7260

    When you install it, click Complete, and Choose Administrator tools, etc.. Then when you use the Intel Proset to manage, go in and make sure Mixed mode is selected. Also make sure that in the Properties for the adapter, that you have it set to choose automatically whether to use the 20mhz or 40mhz band for both 2.4 & 5ghz if you have the 7260 Wireless-N Dual band.

    If you get any errors, they will show in the Events, or in the Intel logs.
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    Something else is causing. Limited is a hard one to diagnose, but easy if you know what to look for. Most of the times it is a router issue. You could try and go into Device Manager, uninstall the device and all drivers (make sure you have the Intel Proset/Drivers).

    I cannot post from the UK site for Intel, since it defaults to intel.com. https://downloadcenter.intel.com/Sea...ireless-N+7260

    When you install it, click Complete, and Choose Administrator tools, etc.. Then when you use the Intel Proset to manage, go in and make sure Mixed mode is selected. Also make sure that in the Properties for the adapter, that you have it set to choose automatically whether to use the 20mhz or 40mhz band for both 2.4 & 5ghz if you have the 7260 Wireless-N Dual band.

    If you get any errors, they will show in the Events, or in the Intel logs.
    Hi, I uninstalled all the drivers and installed the intel proset but I have no idea how to open it as it doesn't show up when I search for it.
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    It should be in the Control panel, and all programs. The Control Panel is the main controlling part of the software. When you right click on the wireless adapter in Network & sharing, does it show an option to use Intel for controlling the wireless adapter?

    There are two different sets of that software also. One is just the drivers, the other is the drivers and Proset software.
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    It should be in the Control panel, and all programs. The Control Panel is the main controlling part of the software. When you right click on the wireless adapter in Network & sharing, does it show an option to use Intel for controlling the wireless adapter?

    There are two different sets of that software also. One is just the drivers, the other is the drivers and Proset software.
    In the network and sharing centre it has the intel proset tools :Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Click on Connections for the WiFi adapter, and in that window, uncheck "Search for SSID's while connected". Check "Use Intel Proset Tools". Also in Proset, turn off Hotspot assistant.

    When you click on the arrow for the Notification icons, does it show the Intel signal icon in there?
      My System SpecsSystem Spec

  9. #9


    Posts : 16
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    Click on Connections for the WiFi adapter, and in that window, uncheck "Search for SSID's while connected". Check "Use Intel Proset Tools". Also in Proset, turn off Hotspot assistant.

    When you click on the arrow for the Notification icons, does it show the Intel signal icon in there?
    Okay, I turned off Hot Spot Assistant but I'm not sure how to uncheck search for ssid's and to check use intel proset tools. Also the only intel icons in the notifications window are for the HD graphics and something called Smart Connect Technology.
      My System SpecsSystem Spec

  10. #10


    Hi there. Why can't you get onto your home router at times? Seems that is your real problem.

    Most likely your problem in connecting is IE11 in 8.1 if that's what you're using.
      My System SpecsSystem Spec

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BT Public Wifi works on Windows 7 but not Windows 8.
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