Windows 8 and 8.1 Forums


Default Gateway Not Available

  1. #1


    Posts : 14
    Windows 8.1

    Default Gateway Not Available


    After update to Win8.1 my internet connect keeps disconnecting. Hard land wire (Ethernet) and wireless connections does this. I've already switch modems/routers. Tech came out everything outside looks good. Getting message Default Gateway Not Available.


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Damien>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deebo
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-94-23-79-92-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-FF-11-8F-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 68-94-23-79-92-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Netwo
    rk Adapter
    Physical Address. . . . . . . . . : 68-94-23-79-92-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38a9:a22:98c2:ad08%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, March 11, 2014 9:09:45 AM
    Lease Expires . . . . . . . . . . : Wednesday, March 12, 2014 9:09:49 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 392729635
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-11-FC-D8-08-9E-01-25-51-5A

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    205.171.2.25
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{C6F43A09-9902-442D-B443-8C6B6F6C0D98}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2455:1f90:3f57:fffc(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2455:1f90:3f57:fffc%9(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 268435456
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-11-FC-D8-08-9E-01-25-51-5A

    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Damien>

      My System SpecsSystem Spec

  2. #2


    Have you checked the power management settings of the router and adapter to make sure neither is sleeping or being turned off to save power?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Also update the drivers to the latest ones for 8.1.
      My System SpecsSystem Spec

  4. #4


    Posts : 14
    Windows 8.1

    Checked Qualcomm Settings


    Nothing was checked when I just checked.

    Quote Originally Posted by DMHolt57 View Post
    Have you checked the power management settings of the router and adapter to make sure neither is sleeping or being turned off to save power?

    Click image for larger version
    Attached Thumbnails Attached Thumbnails qualcomm.png  
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8.1


    How do I do that? Is there a website I can go to inorder to check what needs to be updated for 8.1 on Acer laptop?

    Quote Originally Posted by broe23 View Post
    Also update the drivers to the latest ones for 8.1.
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    You would need to go to Acer's website Acer Worldwide - Select your local country or region choose what country you have for the version of Windows or where you purchased the computer. It will then ask for you to choose your model. Then it will allow you to look for current updates for your model, for the hardware & software on it.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by deebo2002 View Post
    After update to Win8.1 my internet connect keeps disconnecting. Hard land wire (Ethernet) and wireless connections does this. I've already switch modems/routers. Tech came out everything outside looks good. Getting message Default Gateway Not Available.


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Damien>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Deebo
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-94-23-79-92-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-FF-11-8F-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 68-94-23-79-92-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Netwo
    rk Adapter
    Physical Address. . . . . . . . . : 68-94-23-79-92-1F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38a9:a22:98c2:ad08%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, March 11, 2014 9:09:45 AM
    Lease Expires . . . . . . . . . . : Wednesday, March 12, 2014 9:09:49 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 392729635
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-11-FC-D8-08-9E-01-25-51-5A

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    205.171.2.25
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{C6F43A09-9902-442D-B443-8C6B6F6C0D98}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2455:1f90:3f57:fffc(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2455:1f90:3f57:fffc%9(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 268435456
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-11-FC-D8-08-9E-01-25-51-5A

    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Damien>
    The latest Atheros WHQL driver "Jan 2014" in the following link should work for the wireless. This is the Windows approved version and is dated later then the Acer version In case the Acer one doesn't work.
    Download Atheros WLAN Driver 10.0.0.270 for Windows 8, Windows 8 64 bit, Windows 8.1, Windows 8.1 64 bit

    I don't see an Ethernet adaptor on the list but it's likely that Windows update has this driver.
      My System SpecsSystem Spec

  8. #8


    Posts : 115
    Windows 10 Pro + 8.1 pro and 7 Utimate


    Try changing your DNS server to 8.8.8.8 and 8.8.4.4
      My System SpecsSystem Spec

  9. #9


    Posts : 14
    Windows 8.1


    What does it mean when I try to download the new drivers for Win8.1 but it never installs? I waited over 2 hours and still no install. Any ideas?

    Quote Originally Posted by broe23 View Post
    You would need to go to Acer's website Acer Worldwide - Select your local country or region choose what country you have for the version of Windows or where you purchased the computer. It will then ask for you to choose your model. Then it will allow you to look for current updates for your model, for the hardware & software on it.
      My System SpecsSystem Spec

  10. #10


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    From Acer or another site? If they never downloaded, either something wrong with the connection between you and the site, or their servers were overloaded. What is the model of your computer? I have not had any issues with downloading drivers from Acer, when I had my netbook. It could just be something going on with your ISP to the Acer site.
      My System SpecsSystem Spec

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