Windows 8 and 8.1 Forums


eBay is the only slow site on my PC only!

  1. #1


    Posts : 18
    Windows 8.1

    eBay is the only slow site on my PC only!


    Hello, few days ago my PC start loading ebay.com very slow. sometimes the first request don't work and the connection props then the other one will open the site but very slow.

    This started after I've restored my PC using system restore.


    what I've done to solve the issue:

    1- Reset the router.
    2- Disable the antivirus
    3- Refresh my PC (which got me back to windows 8)
    4- Updated to 8.1
    5- Re-installed my Wi-Fi card drivers.
    6- Google DNS
    7- OpenDNS
    8- reset windows firewall
    9- reset Internet explorer
    10- reinstalled chrome and deleted everything
    11- tried to load it from internet explorer


    connection is a bit faster when I try it from another Wi-Fi network and extremely fast if opened the site from my phone using my Wi-Fi. using my network it will take 10 - 30 sec to load the ebay site. using other network it will load in 1 - 3 sec. using my phone on my network will take 1 - 3 sec to load.

    My PC:
    Sony VAIO T 15 Touch

    8GB DDR3 RAM
    1.8GHz Intel Core i5

    any idea?

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    What does Trace Route show when you run "tracert ebay.com" in a command window. Can you post the results.
      My System SpecsSystem Spec

  3. #3


    Posts : 2,191
    Windows 8.1


    If you feel this is an urgent condition based on your immediate needs, you could try switching to an Open Source DNS lookup which may yield a different routing scheme that might avoid any overloads or temporary faults in your ISP's current routing scheme:

    https://developers.google.com/speed/public-dns/

    my2cents
      My System SpecsSystem Spec

  4. #4


    Posts : 18
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    What does Trace Route show when you run "tracert ebay.com" in a command window. Can you post the results.

    Thank you for the reply broe23. This is the trace I got:


    Code:
    C:\WINDOWS\system32>tracert ebay.com
    
    
    Tracing route to ebay.com [66.135.205.13]
    over a maximum of 30 hops:
    
    
    
    
      1     2 ms     1 ms     1 ms  BEZEQ [10.0.0.138]
      2    19 ms    18 ms    17 ms  bzq-179-37-1.static.bezeqint.net [212.179.37.1]
    
    
    
    
      3    17 ms    18 ms    18 ms  bzq-179-14-78.static.bezeqint.net [212.179.14.78]
      4    18 ms    20 ms    19 ms  bzq-25-77-10.static.bezeqint.net [212.25.77.10]
    
    
    
    
      5    91 ms    51 ms    19 ms  bzq-219-189-90.cablep.bezeqint.net [62.219.189.90]
      6    71 ms    69 ms    68 ms  213.242.116.29
      7    69 ms    73 ms    69 ms  ae-0-11.bar2.Marseille1.Level3.net [4.69.143.242]
      8    81 ms    81 ms    83 ms  ae-15-15.ebr4.Frankfurt1.Level3.net [4.69.143.246]
      9    91 ms    82 ms   109 ms  ae-74-74.csw2.Frankfurt1.Level3.net [4.69.163.22]
     10    82 ms    81 ms    80 ms  ae-73-73.ebr3.Frankfurt1.Level3.net [4.69.163.5]
    
    
    
    
     11    85 ms    80 ms    79 ms  ae-46-46.ebr1.Dusseldorf1.Level3.net [4.69.143.169]
     12    80 ms    81 ms    82 ms  ae-24-24.ebr2.Dusseldorf1.Level3.net [4.69.143.194]
     13   115 ms   136 ms    95 ms  ae-47-47.ebr1.Amsterdam1.Level3.net [4.69.143.205]
     14    82 ms    82 ms    80 ms  ae-59-114.csw1.Amsterdam1.Level3.net [4.69.153.198]
     15   678 ms   139 ms    82 ms  ae-11-51.car1.Amsterdam1.Level3.net [4.69.139.130]
     16    87 ms    84 ms    83 ms  sl-bb21-ams-9-0-0.sprintlink.net [213.206.131.45]
     17   102 ms    86 ms    91 ms  sl-bb23-lon-0-4-0-0.sprintlink.net [213.206.129.143]
     18   102 ms    92 ms    84 ms  sl-crs1-lon-0-8-5-0.sprintlink.net [213.206.128.55]
     19   180 ms     *      155 ms  sl-bb21-tuk-10-0-0.sprintlink.net [144.232.24.14]
     20   163 ms   167 ms   163 ms  sl-crs2-pen-0-8-2-0.sprintlink.net [144.232.20.138]
     21   184 ms   166 ms   167 ms  sl-crs2-pen-0-0-2-0.sprintlink.net [144.232.18.187]
     22   166 ms   169 ms   168 ms  sl-crs2-dc-0-4-0-2.sprintlink.net [144.232.8.164]
     23   179 ms   181 ms   180 ms  144.232.10.47
     24   180 ms   179 ms   182 ms  144.232.5.210
     25   206 ms   204 ms   203 ms  144.232.11.227
     26   222 ms   249 ms   243 ms  144.232.11.178
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    
    
    
    Trace complete.
    
    
    
    
    C:\WINDOWS\system32>

    the first 5 are my router and IPS the 6th I have no idea about it.
      My System SpecsSystem Spec

  5. #5


    Posts : 18
    Windows 8.1


    Quote Originally Posted by my2cents View Post
    If you feel this is an urgent condition based on your immediate needs, you could try switching to an Open Source DNS lookup which may yield a different routing scheme that might avoid any overloads or temporary faults in your ISP's current routing scheme:

    https://developers.google.com/speed/public-dns/

    my2cents
    Thank you my2cents.

    The OpenDNS and Google DNS have the same delay and there is no improvement at all
      My System SpecsSystem Spec

  6. #6


    Posts : 18
    Windows 8.1


    My desktop have no problem access the site with no delay. The tracert is the exact same as my laptop but still my laptop is very slow and the desktop is very fast.


    Code:
    C:\Users\Dealla>tracert ebay.com
    
    Tracing route to ebay.com [66.211.160.87]
    over a maximum of 30 hops:
    
    
      1     1 ms    <1 ms    <1 ms  BEZEQ [10.0.0.138]
      2    17 ms    17 ms    17 ms  bzq-179-37-1.static.bezeqint.net [212.179.37.1]
    
    
      3    16 ms    18 ms    29 ms  bzq-179-14-70.static.bezeqint.net [212.179.14.70]
      4    28 ms    25 ms    17 ms  bzq-25-77-2.static.bezeqint.net [212.25.77.2]
      5    17 ms    20 ms    19 ms  bzq-219-189-90.cablep.bezeqint.net [62.219.189.90]
      6    68 ms    68 ms   123 ms  213.242.116.129
      7    79 ms    80 ms    80 ms  ae-15-15.ebr4.Frankfurt1.Level3.net [4.69.143.246]
      8    80 ms    80 ms    79 ms  ae-64-64.csw1.Frankfurt1.Level3.net [4.69.163.18]
      9    80 ms    79 ms    78 ms  ae-63-63.ebr3.Frankfurt1.Level3.net [4.69.163.1]
    
    
    10   142 ms   115 ms    79 ms  ae-48-48.ebr1.Dusseldorf1.Level3.net [4.69.143.177]
    11    79 ms    79 ms    80 ms  ae-24-24.ebr2.Dusseldorf1.Level3.net [4.69.143.194]
    12    80 ms    80 ms    81 ms  ae-47-47.ebr1.Amsterdam1.Level3.net [4.69.143.205]
    13    80 ms    80 ms    81 ms  ae-57-112.csw1.Amsterdam1.Level3.net [4.69.153.190]
    14    84 ms    82 ms    82 ms  ae-11-51.car1.Amsterdam1.Level3.net [4.69.139.130]
    15    85 ms    83 ms    84 ms  sl-bb21-ams-9-0-0.sprintlink.net [213.206.131.45]
    16    94 ms    85 ms    87 ms  sl-bb23-lon-0-4-0-0.sprintlink.net [213.206.129.143]
    17   154 ms   158 ms   155 ms  144.232.7.196
    18   164 ms   164 ms   164 ms  sl-crs2-nyc-lc1-1-3-5-0.sprintlink.net [144.232.7.122]
    19   168 ms   165 ms   167 ms  sl-crs2-dc-0-4-0-2.sprintlink.net [144.232.8.164]
    20   206 ms   177 ms   179 ms  144.232.10.47
    21   179 ms   181 ms   180 ms  144.232.5.210
    22   198 ms   201 ms   197 ms  144.232.11.227
    23   195 ms   196 ms   263 ms  144.232.11.178
    24     *        *        *     Request timed out.
    25     *        *        *     Request timed out.
    26     *        *        *     Request timed out.
    27     *        *        *     Request timed out.
    28     *        *        *     Request timed out.
    29     *        *        *     Request timed out.
    30     *        *        *     Request timed out.
    
    
    Trace complete.
    
    
    C:\Users\Dealla>
      My System SpecsSystem Spec

  7. #7


    Posts : 2,191
    Windows 8.1


    For the record, I am getting similar delay times to yours; however, I find it strange that my trace shows a bunch of failures when the actual website opens very quickly. It seems like ebay might be having trouble retrieving additional resources after the fact but that's just an uneducated guess on my part. Again, ebay opens/displays for me very quickly:

    Click image for larger version

    Update: I missed the fact that you are getting the same timeouts.

    Update again: I also missed the fact that your current routing encounters a sustained slowdown at 17.

    Too early; I need more coffee!
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    OK, I see that your routing requires 23 hops (with a slowdown at 17); whereas, my routing only requires 13. See if you can find a different lookup provider that might yield a route that works:

    Free & Public DNS Server List (Updated March 2014)
      My System SpecsSystem Spec

  9. #9


    Posts : 18
    Windows 8.1


    Still the same issue
    Today I've called my ISP and they'll replace my router with anew one (VDSL) on sunday.
    I'll be waiting till then to check with the new router.

    I had similar issue with another laptop where it didn't open only one site at all, but I wasn't able to access it from all the devises connected to my router, replacing the router solved it. This time my laptop has this issue only using my router. using any other device on my router is ok. using my laptop on any other router is ok!
    Thank you for the reply and i'll updated the issue on sunday.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,191
    Windows 8.1


    Sounds like a plan. Good luck and let us know your results.

    my2cents
      My System SpecsSystem Spec

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