Cant connect to internet.

expara

New Member
Messages
4
My step daughter has Win8 and 2 days ago she was unable to connect to the internet after previously being OK. She gave it to me to see if I could sort it but a lot of years ago I switched to Linux and not up to date on windows. On checking for viruses I found PWS:Win32/ZBot and got rid of it but it still will not connect to the internet even with my BT router. The message I get is blocked by firewall but when I turn off the firewall still nothing. Maybe the getting rid of the virus and turning off the firewall will do nothing I don't know but please if I can get some information it might get fixed.
 

My Computer

System One

  • OS
    Linux
    Computer type
    Laptop
Hi,

Ouch. Very much ouch.

Only reasonable advice which should be followed, I stress, is to use Killdisk to 0 out the drive then install Windows fresh.

Do NOT network this machine in any way. It will encrypt personal files on other machines on your lan and you will have to pay a large ransom as the only known method of recovery.

When it is all done and you give her back the machine, tell her about never clicking on things that ask you to update stuff and never click on any links in e-mails, unless the source is trusted 100% and even then, use some discretion.

Show her to always update Flash from here only: FH
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
My step daughter has Win8 and 2 days ago she was unable to connect to the internet after previously being OK. She gave it to me to see if I could sort it but a lot of years ago I switched to Linux and not up to date on windows. On checking for viruses I found PWS:Win32/ZBot and got rid of it but it still will not connect to the internet even with my BT router. The message I get is blocked by firewall but when I turn off the firewall still nothing. Maybe the getting rid of the virus and turning off the firewall will do nothing I don't know but please if I can get some information it might get fixed.

You might try using system restore to return this machine to a previous working state.
http://www.eightforums.com/tutorials/4692-system-restore-how-do-windows-8-a.html

According to Windows it can be removed but there could still be problems associated with this virus, this pretty much goes without saying.
Win32/Zbot
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I would recommend against doing anything other than using Killdisk first, because the malware in question downloads variants and there is no telling what else has been done to the machine. There is much malware that can even survive a clean Windows install complete with a format while doing so. Killdisk ensures a clean drive to start with.

In addition:

[h=3]Threat behavior[/h]
PWS:Win32/Zbot is a family of trojans that are created by kits known as "Zeus". These kits are bought and sold on the cyberworld black market.
They can hook API addresses and inject code into webpages to monitor online banking activities.
[h=5]Distribution methods[/h]PWS:Win32/Zbot is a widespread and pervasive malware family. It uses several different methods to spread and infect your PC.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Thanks for the replies, looks grim and I don't know If she has a Win8 installation disc in the event of wiping the drive. She is a district nurse with a degree and probably has stuff she does not want to loose on the laptop. The last I heard Windows had stopped issuing Windows discs on new computers. The last Windows I bought was Win98 although I have had computers with XP & Vista which I made dual boot with Linux and the rest Linux only but the XP & Vista never had no installation discs. After reading the posts sent I am not sure what to do at the moment.
 

My Computer

System One

  • OS
    Linux
    Computer type
    Laptop
Thanks for the replies, looks grim and I don't know If she has a Win8 installation disc in the event of wiping the drive. She is a district nurse with a degree and probably has stuff she does not want to loose on the laptop. The last I heard Windows had stopped issuing Windows discs on new computers. The last Windows I bought was Win98 although I have had computers with XP & Vista which I made dual boot with Linux and the rest Linux only but the XP & Vista never had no installation discs. After reading the posts sent I am not sure what to do at the moment.
 

My Computer

System One

  • OS
    Linux
    Computer type
    Laptop
Use a Linux live CD to save her data (carefully) before doing anything else.

There should be a recovery partition you can use by pressing a Fn key at boot to restore the computer to it factory new state. Otherwise see if you can order the recovery discs from the manufacturer.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
I think I will try what you say Rich as she has no Disc but first I must tell her what I am going to do. She said put the computer on Linux like the ones I have but I think Linux is not for everyone as you have to do most things your self, you may know this if you have ever used it. I will report on the outcome.
 

My Computer

System One

  • OS
    Linux
    Computer type
    Laptop
Linux Mint is about a user friendly as Linux gets and I agree, it's not for everyone, but it can be learned.

What is the make and full model number of the computer?
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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