Windows 8 and 8.1 Forums


Remote Desktop Connects once on Windows 8.1 then Restore

  1. #1


    Posts : 12
    Windows 8.1

    Remote Desktop Connects once on Windows 8.1 then Restore


    Good afternoon, All -

    I am brand new to this forum, but have lurked for a while and gotten lots of great advice/help. Please be patient if I don't provide all of the information the first time. I have been trying to troubleshoot an issue for the last 5 days...I am at my wits end, so I decided to ask the experts! Here we go...Forgive me, it's a saga, and I think it's important to include as much information as I have. I'll do my mea culpa up front...I did NOT create a restore point before doing the upgrade (I know, shame on me).


    About a week ago, I updated my Windows 8 laptop (a year-old Lenovo Ideapad) to Windows 8.1. At first, it appeared that the upgrade went flawlessly. After a couple of hours though, the crack started showing. I found two issues:

    1. I could connect to the internet after a reboot, but if I didn't ACTIVELY continue working on the internet, the connection would die. The only way that I could get it to 'resume' was to reboot. I was using a wireless connection. Tried a wired connection with the same issue. No other machine on the network were experiencing the issue.

    2. I use Remote Desktop EXTENSIVELY to connect to client machines. All connections work EXCEPT for one which uses an RD Gateway within the connection. That connection will appear to start connecting after I enter the credentials, then simply close. No error. No message. The RDP connection simply closes. I tried building the connection again from scratch. Same issue.

    3. Meanwhile, I noticed that my email (via Outlook 2010) never stopped...THAT part of the internet connection remains 'solid'. Very odd.

    No matter what troubleshooting I did, I couldn't solve the problem. So, I decided to see if it was Windows 8.1 or my machine.

    I went out an purchased (albeit probably temporarily) a brand new Toshiba Satellite (L55-A5284) with Windows 8.1 ALREADY INSTALLED. No upgrade required. I turned on the machine, and did NOTHING ELSE, but create a Remote Desktop connection to my client. I was able to connect instantly. YEAH! Must be MY upgrade on the Lenovo, not Windows 8.1.

    Then, things get REALLY weird (or weirder). I signed off of the client site (I mean, after all, I'd proven that it was my old machine and NOT Windows 8.1, hadn't I?). Almost as soon as I'd signed off and shut the computer off, I realized that I needed something from the client machine. Since it will take me a while to restore my Lenovo, I figured that I'd get work taken care of first, and went to turn on and use the new laptop (Toshiba). Well, imagine my surprise when I could NOT CONNECT again via RDP on the new Toshiba with nothing additional installed on it except for the Remote Desktop connection. I had let the system update Windows when I shut down and figured that it must be the update that was just installed, so I restored the machine back to factory (I mean why not...I had only created one Remote Desktop connection on the machine). After the restore THE CONNECTION WORKED AGAIN. Yeah. Sign on, check. Sign off, check. Sign on again, NOPE. Restore computer (again), Sign on, check. Sign off, check. Sign on again, NOPE. So, while I am farrrrrrr from being a hardware specialist, it seems to me that something isn't 'releasing' when I sign off. EVEN A REBOOT (hard or restart) doesn't help. The only thing which solves the issue is a RESTORE - either the kind that saves your files or the one that resets to factory...either one 'resets' the connection, so that I can get on again ONE TIME.

    Honestly, I'm at my wits end. I'm guessing that whatever's the issue with the new laptop (Toshiba) is also causing the internet instability AND the RDP problem on the old laptop (Lenovo). So, if I can solve the issue on the new laptop, I'm guessing that I will be able to solve it on the old laptop.

    Does anyone have any ideas which might help me out?????

    Many, many thanks in advance,

    Sandy

      My System SpecsSystem Spec

  2. #2


    Hello Sandra,

    It's a bit strange how remote desktop doesn't work along with the internet stability problem.

    Usually when I see strange problems like this I run system file scan's or DISM scan's to make sure that system files and the component store have not been corrupted which is a very common problem with Windows 8.

    The link below shows how to run these scan's.
    Accessing internet
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8.1


    Thanks for the prompt response, Chev65!

    The specific machine types are:

    Toshiba Satellite L55-A5284 (brand new laptop delivered with 8.1)
    Lenovo Ideapad Z580 (well-used, upgraded from 8.0)

    I am going to try your ideas on the NEW machine (the fewest variables). I have NOT run those particular scans on the new machine. I will also update the Networks drivers (just in case - should have done that initially, but I had done that on the Lenovo, so I didn't think to do it on the new machine).

    The one differentiating feature of this RDP connection is that it uses the Advanced setting to add a specific Gateway. Most of my connections just connect directly to another computer without that extra 'layer'. That's the only 'difference' or 'special' circumstance that I could detect. Since the behavior is the same on both machines, I figure that it's in Windows 8.1, not the machines...we'll see what the scans say.

    As they say, please stay tuned!
      My System SpecsSystem Spec

  4. #4


    Posts : 12
    Windows 8.1


    I'm back again...I have done the following (it doesn't take long on a new machine):

    Checked Network drivers - both Ethernet and Wireless are up-to-date (and were up-to-date)

    sfc /scannow
    Windows Resource Protection did not find any integrity violations

    Even thought there weren't any "violations", I decided to run the next process:

    Dism /Online /Cleanup-Image /RestoreHealth
    The component store corruption was repaired.
    The restore operation completed successfully.
    Image version 6.3.9600.16384

    I rebooted the machine and 20 updates were installed (prior to doing any of the things here, I had fully updated the machine from the Microsoft site).

    I was able to sign on to the Remote Desktop, sign off, then sign on again (this is the first time I've been able to do that). I then rebooted and could no longer sign into the Remote location.

    Did a complete shutdown, then turned it back on again. Not able to sign in to the Remote Location.

    GRRRRRRRR!!!!!!!!!!

    Anyone else have any ideas?!?!? I have no idea where to turn now. Thanks to anyone for suggestions!
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by Sandra Leigh View Post
    Thanks for the prompt response, Chev65!

    The specific machine types are:

    Toshiba Satellite L55-A5284 (brand new laptop delivered with 8.1)
    Lenovo Ideapad Z580 (well-used, upgraded from 8.0)

    I am going to try your ideas on the NEW machine (the fewest variables). I have NOT run those particular scans on the new machine. I will also update the Networks drivers (just in case - should have done that initially, but I had done that on the Lenovo, so I didn't think to do it on the new machine).

    The one differentiating feature of this RDP connection is that it uses the Advanced setting to add a specific Gateway. Most of my connections just connect directly to another computer without that extra 'layer'. That's the only 'difference' or 'special' circumstance that I could detect. Since the behavior is the same on both machines, I figure that it's in Windows 8.1, not the machines...we'll see what the scans say.

    As they say, please stay tuned!
    Yes I just reread what you originally typed and the problem seems to be caused from the Windows updates though I haven't seen this problem myself, I've only tried connecting locally on my own network and haven't tried going in through another gateway which seems to be the problem you are having so it could be an unresolved bug which I haven't heard of yet.

    Be sure and turn on remote desktop for each machine > How to Enable Remote Desktop in Windows 8

    You could try undoing each Windows update until you find the culprit. You can also use system restore to take these machines back to a point in time before the updates were installed then install them one at a time and test remote desktop connectivity after installing each one. > Windows Update - Uninstall an Update - Windows 7 Help Forums

    Similar complaint about remote desktop stops working with 8.1 update > Remote Desktop stopped working after 8.1 update

    Maybe installing the App for Remote Desktop will make a difference. > Remote Desktop app for Windows in the Windows Store
    Last edited by chev65; 02 Feb 2014 at 14:11.
      My System SpecsSystem Spec

  6. #6


    Posts : 12
    Windows 8.1


    You have great ideas Chev65! I BELIEVE that I had checked initially (when I first had the issue on the new laptop) and that NO UPDATES were installed. Since my last process installed 20 updates, I'll restore (my only solution to this point), then see what updates are installed and undo any that are there, testing as I go. I'll turn off Windows Updates temporarily, so that nothing 'sneaks in' while I'm uninstalling, restarting, etc.

    Thanks again.
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    Windows 8.1


    Update (still no solution, but more information):

    Well, I proved that the issue happens EVEN WHEN THERE ARE NO WINDOWS UPDATES INSTALLED. So, whatever the issue is in the BASE Windows 8.1. In other words, I restore the machine, turn off Windows Updates, verify that there are no updates installed, then try signing on. I am fine for one signon, then I can't connect. I try fully updating the system, and still no ability to connect without a restore.

    I am now thinking that there is something 'fishy' with the services starting/stopping. Otherwise, why could I initially connect, then NOT be able to connect. I tried to restart the DHCP service, but it didn't let me...

    The Lenovo (older machine) gives me this message when I try to stop/restart the DHCP service:

    Click image for larger version

    In case you can't read it, it says: "Windows could not stop the DHCP Client service on the local computer. Error 1051: A stop control has been sent to a service that other running services are dependent on."

    Sometimes I get this one error message: "Windows could not stop the DHCP Client service on the local computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

    These are the dependent services:

    Click image for larger version

    The only dependent services (to the DHCP) which are running when the computer first starts (and when I can connect) are:
    Network List Service
    Network Location Awareness

    Once the connection fails, the following dependent services (to the DHCP) are running:
    IP Helper
    WinHTTP Web Proxy Auto-Discovery Service
    Network Connection Devices Auto-Setup
    HomeGroup Provider
    Network List Service
    Network Location Awareness

    The settings are as follows for the services:
    DHCP - Running - Automatic
    IP Helper - Running - Automatic
    WinHTTP Web Proxy Auto-Discovery Service - Running - Manual
    Network Connection Devices Auto-Setup - Running - Manual (Trigger Start)
    HomeGroup Provider - Running - Manual (Trigger Start)
    Network List Service - Running - Manual
    Network Location Awareness - Running - Automatic

    If I restart the computer, these same dependent services are running...the dependent services only change if I restore the computer.

    SO...do you think that my issues could be Services related? I only know a tiny bit about this area (enough to know to start/stop services if there are issues, but then they always stop/start - I've never had this dependency issue). Is there another way to force stops or to troubleshoot this area?

    Remember, this is all on a machine with vanilla 8.1 - NO UPDATES.

    Many, many thanks to anyone who reads this and considers offering assistance.

    Sandy
      My System SpecsSystem Spec

  8. #8


    Posts : 70
    windows 8.1


    Hello,
    1. I could connect to the internet after a reboot, but if I didn't ACTIVELY continue working on the internet, the connection would die. The only way that I could get it to 'resume' was to reboot. I was using a wireless connection. Tried a wired connection with the same issue. No other machine on the network were experiencing the issue.
    probably related to power saving option. Make sure that your system is set for High performance, you can also check power options for your NIC/wireless card. I hope this will help
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    Windows 8.1


    Thank you, Michal...unfortunately, all the setting were in the appropriate states, so that they do NOT kick in and disable. I did toggle the switches (turn them on/off or off/on depending), but that didn't affect the issue.
      My System SpecsSystem Spec

  10. #10


    Well Windows Services problems are a different story and it's no wonder that remote desktop was not working with these services being shut down etc.

    Try running the system file and component store scans as outlined in the link below, let me know what they say.
    Accessing internet
      My System SpecsSystem Spec

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Remote Desktop Connects once on Windows 8.1 then Restore
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