Windows 8 and 8.1 Forums

Remote Desktop Connects once on Windows 8.1 then Restore

  1. #11

    Posts : 12
    Windows 8.1

    Hey, Chev65...

    Oh boy...still no luck, but I'm learning a TON!!!!

    When I ran the sfc /scannow, it cam back with the message: "Windows Resource Protection did not find any integrity violations". Just to be sure, after it ran (and because it was in the directions), I rebooted. That installed 23 updates that hadn't been found before. So, after I rebooted, I reran the sfc /scannow, got the same message, rebooted, and nothing new installed.

    With that, I then ran the second command (the dism /Online /Cleanup-Image /RestoreHealth command). It found "Image version 6.3.9600.16384. The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."

    In the end though, same issue...BUT, I have had more clarity on the problem, and REALLY narrowed it down. Doing all this troubleshooting has given me an idea or two about the specific issue (it's getting very narrowly defined), I need advice on how to solve it.

    First, I can now CONSISTENTLY create the 'fail' versus 'success' scenario. In other words, I can sign on/off the RDP session multiple times successfully, then force the fail. HOW? Well, there are some challenge questions during signon, one of which is a 'Logon Message' that has a selection 'if you don't want to see this message again, check the box'. IF I CHECK THE BOX, my only solution (that I've discovered) is to restore the machine. If I AVOID CHECKING that box, then I'm fine. None of the other challenges create the issue. ONLY this one. Apparently, the 'stored' selection kills the subsequent sessions.

    This gave me the idea that if I could permanently delete the RDP credentials from the computer, rather than restoring the computer, that it might solve my issue - after all, how hard can it be to delete the credentials. So, I went online to find out how to permanently delete an RDP credentials from Windows 8.1.

    There were a bunch of ways, but all of them had to do with getting to the Credentials area in the Control Panel or this User Name/Password area (below)

    Then, deleting the 'offending' credential. UNFORTUNATELY, the RDP connection which is causing all of the issues is NOT shown here. I tested on both computers and the same credentials appear...and NONE OF THEM are the problem credential.

    Other users suggested going to sign on to the connection and hitting a 'delete' link (which they showed in their documentaion)...unfortunately, I don't have that link (it should be in the area of 'You will be asked for credentials when you connect):

    Soooooo...I guess this is a long-winded way of asking if anyone knows HOW TO DELETE A REMOTE DESKTOP CONNECTION in Windows 8.1.

    As always, many many thanks for the thoughts and ideas. One of these will be the correct one!


      My System SpecsSystem Spec

  2. #12

    Posts : 12
    Windows 8.1

    All - I HAVE FOUND THE SOLUTIONS!!!!!! Thanks to everyone for their ideas/thoughts...I found this bit of information:

    After upgrading to Windows 8.1, some users are facing problems with using Remote Desktop. Sometimes the Remote Desktop settings is greyed out. It may also show the error

    “This computer can’t connect to the remote computer”.
    “The problem might be due to low virtual memory on your computer. Close your other programs, and then try connecting again”

    The issue can be fixed by editing the registry key

    HKEY_CURRENT_USER\ Software\ Microsoft\ Terminal Server Gateway\ Messages\ <Domain>\ <USERNAME>\ UserPreferenceOption. Change value to 0.

    While I never got ANY error on either machine, changing this flag from 1 to 0 in the registry worked. If I select the 'do not show the logon message again', then the problem reappears. So, that flag is at issue.

    Thank you all...I felt less 'alone' with everyone offering ideas and thoughts.
      My System SpecsSystem Spec

  3. #13

    Posts : 23
    Windows 8.1

    This works, the registry setting, but I have noticed that if certain updates are pending the RDP service appears to be disabled until that process is completed. I have not been able to pin down which updates cause this yet. I have a test desktop here that was acting in exactly the same way as described, and after the second reboot for pending updates the connection succeeded, before applying this fix.

    If I were updating this box remotely this would be a PITA.
      My System SpecsSystem Spec

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Remote Desktop Connects once on Windows 8.1 then Restore
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