Hello, all!
Trying to fix my wife's computer (Toshiba Ultrabook, purchased 08/2013, W8 as a standalone workstation) - I haven't been on it ever before; not very W8 fluent.
Symptoms:
Can't load anything in IE or Firefox, including local router web interface
Can't RDC or FTP
CAN ping websites
On login, balloon appears:
Failed to connect to windows service; Windows couldn’t connect to the Windows All-User Install Agent service
Service isn't running, but starts on my command without issue. It's set for Automatic startup. Starting service does not resolve any issues.
Ran SFC... From cbs log:
DIRSD OWNER WARNING – about 600 instances, mostly in C:\windows
"Ignoring duplicate ownership for directory…" another 600 instances
My wife's account is an Admin account. While in her account, I created a new user account, also admin. This new account has the same issues as my wife's.
I don't know of any other problems with this computer.
Starting to run out of ideas, any suggestions would be greatly appreciated. Thanks!
As another bit of info, this weekend my wife used an older WD external USB HD for the first time. She didn't experience any difficulties, except the "safely remove device" attempt was never successful. Not sure if this is correlation or coincidence.
Trying to fix my wife's computer (Toshiba Ultrabook, purchased 08/2013, W8 as a standalone workstation) - I haven't been on it ever before; not very W8 fluent.
Symptoms:
Can't load anything in IE or Firefox, including local router web interface
Can't RDC or FTP
CAN ping websites
On login, balloon appears:
Failed to connect to windows service; Windows couldn’t connect to the Windows All-User Install Agent service
Service isn't running, but starts on my command without issue. It's set for Automatic startup. Starting service does not resolve any issues.
Ran SFC... From cbs log:
DIRSD OWNER WARNING – about 600 instances, mostly in C:\windows
"Ignoring duplicate ownership for directory…" another 600 instances
My wife's account is an Admin account. While in her account, I created a new user account, also admin. This new account has the same issues as my wife's.
I don't know of any other problems with this computer.
Starting to run out of ideas, any suggestions would be greatly appreciated. Thanks!
As another bit of info, this weekend my wife used an older WD external USB HD for the first time. She didn't experience any difficulties, except the "safely remove device" attempt was never successful. Not sure if this is correlation or coincidence.
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My Computer
System One
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- OS
- W8