Windows 8 and 8.1 Forums


no network after 8.1 upgrade

  1. #1

    no network after 8.1 upgrade


    I just got a dell venue pro 11 for xmas. I immediately connected it to my internet during the set up process, and began updating. I did the upgrade to 8.1, and now no networks available. thru the device manager, for the wireless adapter, I get code 10. I once did a refresh, even tho I had not done anything but updates, and did get internet back temporarily. again, it is lost. there has been no web surfing, or anything just yet. what has 8.1 done? and how can I get my connection back? I'll promptly put a call to dell if needed.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    Hi clark kent,

    Some drivers might need to be updated in order to be compatible with Windows 8.1


    • Please copy & paste the following into notepad.
    • Code:
      netsh wlan show all >%userprofile%\Desktop\Network.txt
      sc query dhcp >>%userprofile%\Desktop\Network.txt
      sc query dnscache >>%userprofile%\Desktop\Network.txt
      sc query wlansvc >>%userprofile%\Desktop\Network.txt
      ipconfig /all >>%userprofile%\Desktop\Network.txt
      netsh advfirewall show global >>%userprofile%\Desktop\Network.txt
      netsh winhttp show proxy >>%userprofile%\Desktop\Network.txt
    • Save the file as "Network.bat"
    • Right click the file and select Run as Administrator.
    • This will create a file called "Network.txt" on the desktop.
    • Copy & paste the contents into your next post.
      My System SpecsSystem Spec

  3. #3


    ill do that asap. I'm not on the tablet of course, but will do. thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,360
    Windows 8.1 Enterprise


      My System SpecsSystem Spec

  5. #5


    One or more parameters for the command are not correct or missing.
    Usage: show all
    Remarks:
    Shows the complete 802.11 wireless interface information, networks, and
    wireless settings on the system, including:
    - Wireless driver information
    - Wireless interface status
    - Wireless configuration settings
    - Wireless network filters
    - Wireless network profiles list and details
    - Visible wireless networks
    Examples:
    show all
    ECTECH- I simply copied your code to a flash drive, then copied from the flash drive to notepad on the tablet. I saved it as 'network.bat' then ran the file as admin to creat the folder on the desktop. I then copied the folder to the flash drive, plugged the drive into this pc, opened it, and pasted the contents to what you see here. something was wrong somewhere.
      My System SpecsSystem Spec

  6. #6


    i'll do the steps over again to make sure it was done correctly.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,360
    Windows 8.1 Enterprise


    Take your time.
      My System SpecsSystem Spec

  8. #8


    Wireless System Information Summary
    (Time: 12/31/2013 7:56:31 PM Central Standard Time)

    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================
    There is no wireless interface on the system.
    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================
    There is no wireless interface on the system.
    Hosted network status : Not available

    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================

    Hosted network settings
    -----------------------
    Mode : Allowed
    Settings : <Not configured>
    Hosted network status
    ---------------------
    Status : Not available

    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================

    Wireless LAN settings
    ---------------------
    Show blocked networks in visible network list: No
    Only use GP profiles on GP-configured networks: No
    Hosted network mode allowed in WLAN service: Yes
    Allow shared user credentials for network authentication: Yes
    Block period: Not Configured.

    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================

    Allow list on the system (group policy)
    ---------------------------------------
    <None>
    Allow list on the system (user)
    -------------------------------
    <None>
    Block list on the system (group policy)
    ---------------------------------------
    <None>
    Block list on the system (user)
    -------------------------------
    <None>

    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================

    Everyone is allowed to create all user profiles.

    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================
    There is no wireless interface on the system.
    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================
    There is no wireless interface on the system.
    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================
    There is no such wireless interface on the system.
    SERVICE_NAME: dhcp
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    SERVICE_NAME: dnscache
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    SERVICE_NAME: wlansvc
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : JonesTablet
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Bluetooth Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 88-12-4E-86-04-DE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 5:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Global Settings:
    ----------------------------------------------------------------------
    IPsec:
    StrongCRLCheck 0isabled
    SAIdleTimeMin 5min
    DefaultExemptions NeighborDiscovery,DHCP
    IPsecThroughNAT Never
    AuthzUserGrp None
    AuthzComputerGrp None
    AuthzUserGrpTransport None
    AuthzComputerGrpTransport None
    StatefulFTP Enable
    StatefulPPTP Enable
    Main Mode:
    KeyLifetime 480min,0sess
    SecMethods DHGroup2-AES128-SHA1,DHGroup2-3DES-SHA1
    ForceDH No
    Categories:
    BootTimeRuleCategory McAfee Personal Firewall
    FirewallRuleCategory McAfee Personal Firewall
    StealthRuleCategory Windows Firewall
    ConSecRuleCategory Windows Firewall
    Ok.

    Current WinHTTP proxy settings:
    Direct access (no proxy server).
      My System SpecsSystem Spec

  9. #9


    Posts : 1,360
    Windows 8.1 Enterprise


    Remove McAfee from the system.

    Swipe from the right to bring up the Charms bar > Tap Search > Type msinfo32 > open the program

    Tap File > Save > attach the file to your next post.
      My System SpecsSystem Spec

  10. #10


    I opened it. It is at a 'system information' window. system summary is listed. I clk file and save, then select my flash drive to copy to, but it does not copy. when I clk save, a 'save as' window appears. this is where I select my flash drive, then clk save. but it does not copy. I need to get it to the drive so I can get it here.
      My System SpecsSystem Spec

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no network after 8.1 upgrade
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