Windows 8 and 8.1 Forums


Wi-Fi issue - "No Internet Connection"

  1. #1


    Posts : 9
    Windows 8

    Wi-Fi issue - "No Internet Connection"


    My laptop running Windows 8 suddenly lost connection to the internet last week. I can connect to the network but shows "Access Type: No Internet Access".

    My phone and iPad can connect to the internet with no issues, but only my laptop can't. Typing in the router IP doesn't connect me to the router admin page either.

    I've tried disabling/enabling the network adapter, restoring windows but hasn't been successful. I have uninstalled all antivirus programs and have updated network drives and Windows to the latest versions.

    Has someone had similar issues and have been solved?

    Thank you in advance for the support!

      My System SpecsSystem Spec

  2. #2


    Posts : 82
    Windows 8.1


    If it's a Sony there is a Wi-Fi switch on the front edge that might have accidentally been switched off?
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8


    Quote Originally Posted by dakeb View Post
    If it's a Sony there is a Wi-Fi switch on the front edge that might have accidentally been switched off?
    I had a Asus X550L. I can connect to my smartphone as Wi-Fi hotspot so somehow it's like my laptop is suddenly not compatible with that particular network. Router shouldn't have an issue cos I can surf the internet with no problem with phone and iPad.
      My System SpecsSystem Spec

  4. #4


    Posts : 82
    Windows 8.1


    Delete your router from your network connections and then search available networks and reinput your password?
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8


    No luck with that either. I am currently reinstalling Windows 8 again and entered the router network details on the initial set up screen. Then it asked for Microsoft account, which I entered, and it failed to log in saying that it could not connect to the internet.

    If it's not able to connect to the internet on the Windows set up sequence, then would it be a hardware problem?
      My System SpecsSystem Spec

  6. #6


    Posts : 82
    Windows 8.1


    What I would suggest now is to connect your router to the laptop with an Ethernet cable, you will get into the admin page from there to make sure your settings and passwords etc. Are all correct.

    Also if you have a router disc run that and reinstall the router software.
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8


    I'll give that a try. Cos it's the landlord's router I'll have to ask him on another day for it, and not sure if he'd have the disc.

    What would be the underlying problem here? I did upgrade Windows last week which may have caused the issue, but then reinstalling it doesn't work either.
      My System SpecsSystem Spec

  8. #8


    Posts : 82
    Windows 8.1


    Had it ever worked on Windows 8? It could be a driver compatibility issue with your network card. I doubt if it's a hardware fault if it was working on Windows 7.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8


    It's a new laptop that came with Windows 8. It's been working fine for a month until last week. Still, WiFi works fine on my phone. I've logged into the router page through my phone, but not sure what settings to change to find find out what the issue is.
      My System SpecsSystem Spec

  10. #10


    Posts : 96
    Win 8.1 Enterprise


    Hi there,

    Can you provide us an ipconfig/all output for review?
      My System SpecsSystem Spec

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Wi-Fi issue - "No Internet Connection"
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