Ethernet port not working

dakeb

Member
Member
Messages
82
just noticed my Vaio ethernet port isn't working. it says the adaptor is working normally, but when I plug in an ethernet cable is says the cable is not plugged in. I tried it with two different cables that work elsewhere.

I wonder if the laptop ethernet card is faulty?

Wireless is working fine.

Anyone got any ideas to try?

I only ever use it to hard connect the router during setup, so it could have been out of order even before my Win7 to 8.1 upgrade.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
so it could have been out of order even before my Win7 to 8.1 upgrade.

Probably so if you never bothered to install the LAN drivers after upgrading.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
I have downloaded the win 8 drivers from the Yukon website, it hasn't helped.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
I have downloaded the win 8 drivers from the Yukon website, it hasn't helped.

I'd be interested in seeing the results of a system file scan using sfc /scannow command typed into an elevated command prompt.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I have downloaded the win 8 drivers from the Yukon website, it hasn't helped.

I'd be interested in seeing the results of a system file scan using sfc /scannow command typed into an elevated command prompt.


I will try that when I can and let you know, thanks.

Otherwise I will have to buy a cheap lan to usb adaptor or something.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
I have downloaded the win 8 drivers from the Yukon website, it hasn't helped.

I'd be interested in seeing the results of a system file scan using sfc /scannow command typed into an elevated command prompt.


I will try that when I can and let you know, thanks.

Otherwise I will have to buy a cheap lan to usb adaptor or something.

Lets check out the scan first, lots of problems with system files and component store corruption lately but not sure why.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Nope, the scan found no problems
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
Many people are having this problem. There are lots of suggestions about updating router firmware, NIC drivers, whatever. None of that works. Somehow we need to get Microsoft's attention on this matter.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!
well I connected the same AP router using the same ethernet cable to a different computer and that worked, so the problem is definitely in the Vaio, not the peripherals.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
Many people are having this problem. There are lots of suggestions about updating router firmware, NIC drivers, whatever. None of that works. Somehow we need to get Microsoft's attention on this matter.

Actually, I've already fixed countless Windows 8 and 8.1 machines with router firmware updates and new drivers. It's probably best not to equate your particular problem with problems that others are having as each case is unique and different.

This is a new Op system so driver problems and other bugs are bound to occur, it happens every time. :sarc:

Dakeb, if you want more help I'd need to know that model number of your vaio so I check the Sony vaio site for recent updates.

If you can connect using a wireless connection try visiting the Windows Update Center.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Many people are having this problem. There are lots of suggestions about updating router firmware, NIC drivers, whatever. None of that works. Somehow we need to get Microsoft's attention on this matter.

Actually, I've already fixed countless Windows 8 and 8.1 machines with router firmware updates and new drivers. It's probably best not to equate your particular problem with problems that others are having as each case is unique and different.

This is a new Op system so driver problems and other bugs are bound to occur, it happens every time. :sarc:

Countless machines.... since last Thursday? This is clearly a Win 8.1 problem and no one that has the "disconnect after some use" problem has reported a fix that works. Perhaps you can give and example for this exact problem "worked on Win 8, doesn't work on Win8.1.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!
Many people are having this problem. There are lots of suggestions about updating router firmware, NIC drivers, whatever. None of that works. Somehow we need to get Microsoft's attention on this matter.

Actually, I've already fixed countless Windows 8 and 8.1 machines with router firmware updates and new drivers. It's probably best not to equate your particular problem with problems that others are having as each case is unique and different.

This is a new Op system so driver problems and other bugs are bound to occur, it happens every time. :sarc:

Countless machines.... since last Thursday? This is clearly a Win 8.1 problem and no one that has the "disconnect after some use" problem has reported a fix that works. Perhaps you can give and example for this exact problem "worked on Win 8, doesn't work on Win8.1.

Actually Windows 8.1 has been out for many weeks longer than you realize, TechNet subscribers had it weeks ago, and yes I've already fixed countless 8.1 machines with firmware updates, drivers etc. That's what I do here, I fix things. :)

I think in your case there may be a driver for your Broadcom NIC's, the problem is that Dell hasn't released one yet but other manufacture's have such a Lenovo so you might try the Dell forums for a solution.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Actually, I've already fixed countless Windows 8 and 8.1 machines with router firmware updates and new drivers. It's probably best not to equate your particular problem with problems that others are having as each case is unique and different.

This is a new Op system so driver problems and other bugs are bound to occur, it happens every time. :sarc:

Countless machines.... since last Thursday? This is clearly a Win 8.1 problem and no one that has the "disconnect after some use" problem has reported a fix that works. Perhaps you can give and example for this exact problem "worked on Win 8, doesn't work on Win8.1.

Actually Windows 8.1 has been out for many weeks longer than you realize, TechNet subscribers had it weeks ago, and yes I've already fixed countless 8.1 machines with firmware updates, drivers etc. That's what I do here, I fix things. :)

I think in your case there may be a driver for your Broadcom NIC's, the problem is that Dell hasn't released one yet but other manufacture's have such a Lenovo.
Of course the release version of Win 8.1 is Exactly the same as the previews. I don't know how Microsoft could have messed up a simple hardware interface requiring new drivers for what is essentially a big service pack and there must be hundreds of different NIC's and drivers. I have 3-year old computer, it works really well on Win 8 but Dell has never "qualified it for Win 8" so I don't expect any help from them. However its probably a quick fix for Microsoft if they were willing to look into it.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!
Countless machines.... since last Thursday? This is clearly a Win 8.1 problem and no one that has the "disconnect after some use" problem has reported a fix that works. Perhaps you can give and example for this exact problem "worked on Win 8, doesn't work on Win8.1.

Actually Windows 8.1 has been out for many weeks longer than you realize, TechNet subscribers had it weeks ago, and yes I've already fixed countless 8.1 machines with firmware updates, drivers etc. That's what I do here, I fix things. :)

I think in your case there may be a driver for your Broadcom NIC's, the problem is that Dell hasn't released one yet but other manufacture's have such a Lenovo.
I don't know how Microsoft could have messed up a simple hardware interface requiring new drivers for what is essentially a big service pack and there must be hundreds of different NIC's and drivers. I have 3-year old computer, it works really well on Win 8 but Dell has never "qualified it for Win 8" so I don't expect any help from them. However its probably a quick fix for Microsoft if they were willing to look into it.

Yes I would expect an updated driver from either Dell or Msoft very shortly although I agree, someone dropped the ball here big time. I did find a Lenovo Broadcom driver specifically for Windows 8.1 but not too sure if these Lenovo drivers will work on a Dell.

Maybe installing the Windows 7 driver in Windows 8.1 compatibility mode would help. Or you could try installing a Windows 8.1 certified PCE wired NIC into one of the PCE slots on your Dell XPS 8100.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Actually Windows 8.1 has been out for many weeks longer than you realize, TechNet subscribers had it weeks ago, and yes I've already fixed countless 8.1 machines with firmware updates, drivers etc. That's what I do here, I fix things. :)

I think in your case there may be a driver for your Broadcom NIC's, the problem is that Dell hasn't released one yet but other manufacture's have such a Lenovo.
I don't know how Microsoft could have messed up a simple hardware interface requiring new drivers for what is essentially a big service pack and there must be hundreds of different NIC's and drivers. I have 3-year old computer, it works really well on Win 8 but Dell has never "qualified it for Win 8" so I don't expect any help from them. However its probably a quick fix for Microsoft if they were willing to look into it.

Yes I would expect an updated driver from either Dell or Msoft very shortly although I agree, someone dropped the ball here big time. I did find a Lenovo Broadcom driver specifically for Windows 8.1 but not too sure if these Lenovo drivers will work on a Dell.
Well the good news is my USB wireless adapter has worked well for 2 days now. I'm going to try a USB Ethernet adapter tomorrow.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!
Well the good news is my USB wireless adapter has worked well for 2 days now. I'm going to try a USB Ethernet adapter tomorrow.

It's a sad state of affairs that a £700 laptop with a £100 OS installed has to have cheap plasticy adaptor thingies occupying USB ports just to get the Network working.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
Well the good news is my USB wireless adapter has worked well for 2 days now. I'm going to try a USB Ethernet adapter tomorrow.

It's a sad state of affairs that a £700 laptop with a £100 OS installed has to have cheap plasticy adaptor thingies occupying USB ports just to get the Network working.

It's just a matter of time before those new drivers for your Sony Vaio are released. If you can post the exact model number of the Sony or check the Sony site or check the Windows Update Center for updated drivers.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Well the good news is my USB wireless adapter has worked well for 2 days now. I'm going to try a USB Ethernet adapter tomorrow.

It's a sad state of affairs that a £700 laptop with a £100 OS installed has to have cheap plasticy adaptor thingies occupying USB ports just to get the Network working.

It's just a matter of time before those new drivers for your Sony Vaio are released. If you can post the exact model number of the Sony or check the Sony site or check the Windows Update Center for updated drivers.

I'm not sure Sony will release new drivers. Apparently they aren't releasing drivers for the ALPS pointing device (aka touchpad or mouse) so they probably won't for the NIC.

I had to download ALPS drivers from gateway.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio
    Memory
    4Gb
    Graphics Card(s)
    Onboard
    Antivirus
    AVG
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