connectivity lost when I close the laptop

Every time I close the lid on my laptop and then open it later I lose internet connectivity and have to restart the computer. How can I fix this? Thank you.

just to add more info to my last post, i am using an HP ENVY m6 Entertainment PC. It doesn't seem to matter what browser I use, I have tried both Firefox and Internet Explorer. Sorry, I know other info will be needed but I have no idea what. Thanks.

It's all in your POWER settings, open Control Panel, Power Settings, and get into your Current Plan, and into Advanced Settings.

In Advanced Settings, there will be a setting for your Wifi adapter, the most common setting is for the Wifi Card to be shut OFF when the lid is closed. You have to set it for both Battery and AC cord operation, just tell it NOT to shut off the Wifi (or LAN Card) when Closed.




You can also get to the settings via "Screensaver/Power Settings/Advanced Power Settings" - Scroll down until you see Wifi card, tell it not to shut off.

I tried to do that but when I get to Advanced Settings, under Wifi adapter there is nothing about the card shutting off. I tried setting Power saving mode to maximum performance, but it didn't work. This is what I see:

j6860 said:

I tried to do that but when I get to Advanced Settings, under Wifi adapter there is nothing about the card shutting off. I tried setting Power saving mode to maximum performance, but it didn't work. This is what I see:

Click to expand...

You might try the HP update center for the latest updates, there is one in the driver-chipset section which is called smart connect that may help. "The Intel Smart Connect Technology driver enables the system to resume from sleep mode "

Software & driver downloads HP ENVY m6-1125dx Notebook PC | HP® Support

That didn't work either. BTW the pic I included in my last post doesn't appear. What it was showing was the Power Options box, Advanced Settings tab with the Wireless Adapter settings node expanded. The only node under it is Power Savings Mode. Only 2 items appear under it: 'On battery' and 'Plugged in'. Both are set to Maximum Performance.

One more thing I forgot to mention up front, this started a couple months ago. I have had this laptop since shortly after Windows 8 first came out and didn't have this problem before.

j6860 said:

That didn't work either. BTW the pic I included in my last post doesn't appear. What it was showing was the Power Options box, Advanced Settings tab with the Wireless Adapter settings node expanded. The only node under it is Power Savings Mode. Only 2 items appear under it: 'On battery' and 'Plugged in'. Both are set to Maximum Performance.

One more thing I forgot to mention up front, this started a couple months ago. I have had this laptop since shortly after Windows 8 first came out and didn't have this problem before.

Click to expand...

Maybe going to Windows 8.1 will solve the problem, hard to say for sure but a system file scan might reveal some problems.

Try running the sfc /scannow command in an elevated command prompt.

I did the scan. The resulting output was:

Windows resource protection found corrupt files but was unable to fix some of them. Details are included it the CBS.Log windir\Logs\CBS\CBS.log. For example C:Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.

That didn't fix it. Then I downloaded and installed Windows 8.1. Still having the same problem.

A summary of what I have tried so far:
1. In Control Panel/Power Options/Change Plan Settings/Advanced Settings/Wireless Adapter Settings, there is only one node, Power Saving Mode, with 2 sub-nodes, OnBattery and Plugged In. I set them both to Maximum Performance.
2. Downloaded and installed the Intel Smart Connect driver chipset from http://h10025.www1.hp.com website.
3. Ran sfc/ scannow from command prompt. The following message resulted:
Windows resource protection found corrupt files but was unable to fix some of them. Details are included it the CBS.Log windir\Logs\CBS\CBS.log. For example C:Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.
4. Installed Windows 8.1.
None of this fixed the problem. Anyone know what I should try next? Thanks.

You really need to pass those scans because from the report you are missing some system files.

Run the DISM scan per the link below and let me know if it fixes anything.
http://www.eightforums.com/network-sharing/32278-accessing-internet.html#post284945

I tried running dism restorehealth. The following output resulted:

Deployment Image Servicing and Management tool
Version: 6.3.9600.16384

Error: 87
The online/cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


This is what the DISM log file says:

[1724] Caller did not request sparse mount
[1724] Mounting new image.
Wim: [\\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim]
Image Index: [1]
Mount Path: [C:\WINDOWS\TEMP\095fb977-e475-48dc-ae48-faf393683f99]
[1724] Wimserv process started for guid 8f08feb5-52a4-41c0-a3d7-3f874b2519be. Id is 320
[320] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[320] Mounted image at C:\WINDOWS\TEMP\095fb977-e475-48dc-ae48-faf393683f99.
[1724] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name, or volume label syntax is incorrect.
[1724] [0xc142011c] UnmarshallImageHandleFromDirectory511)
[1724] [0xc142011c] WIMGetMountedImageHandle2568)
[1724] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name, or volume label syntax is incorrect.
[1724] [0xc142011c] UnmarshallImageHandleFromDirectory511)
[1724] [0xc142011c] WIMGetMountedImageHandle2568)
[1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] [0x80070070] ReadWriteDataInternal134): There is not enough space on the disk.
[1724] [0x80070070] WriteDataCallback1143): There is not enough space on the disk.
[1724] [0x80070070] AddCaptureNodeToImage4190): There is not enough space on the disk.
[1724] [0xc144012e]
1724] [0x80070070] ProcessWimQueueNode448): There is not enough space on the disk.
[1724] [0x80070070] DequeueWimData303): There is not enough space on the disk.
[1724] [0x80070070] ImageWorkerThread550): There is not enough space on the disk.
[1724] [0x80070070] GetImageErrorCode3701): There is not enough space on the disk.
[1724] [0x80070070] WriteDirImage1702): There is not enough space on the disk.
[1724] [0x80070070] ImageRecaptureDirectory657): There is not enough space on the disk.
[1724] [0x80070070] WIMCommitImageHandle1201): There is not enough space on the disk.
1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
[1724] [0x80070070] ReadWriteDataInternal134): There is not enough space on the disk.
[1724] [0x80070070] WriteDataCallback1143): There is not enough space on the disk.
[1724] [0x80070070] AddCaptureNodeToImage4190): There is not enough space on the disk.
[1724] [0xc144012e]
1724] [0x80070070] ProcessWimQueueNode448): There is not enough space on the disk.
[1724] [0x80070070] DequeueWimData303): There is not enough space on the disk.
[1724] [0x80070070] ImageWorkerThread550): There is not enough space on the disk.
[1724] [0x80070070] GetImageErrorCode3701): There is not enough space on the disk.
[1724] [0x80070070] WriteDirImage1702): There is not enough space on the disk.
[1724] [0x80070070] ImageRecaptureDirectory657): There is not enough space on the disk.
[1724] [0x80070070] WIMCommitImageHandle1201): There is not enough space on the disk.

Ok what did the sfc scan say? The DISM results seem to indicate a problem with disk space but no doubt there are other problems here.

If you aren't passing these scans then there are some major problems with this system but you still have the option to refresh or reset the system.

I repeated the scf /scannow scan. This time I get the following result:
Windows Resource Protection did not find any integrity violations.
So it looks like I may be on the right track but I still have the problem. What is the next step?
Also, I noticed that there is now a drive on my computer called RECOVERY (D that wasn't there until very recently. It has a total of 25.6 GB with only 3GB left. I don't know if this is relevant or not but maybe it relates to the disk space problems mentioned in the scan earlier.

Thanks.

j6860 said:

I repeated the scf /scannow scan. This time I get the following result:
Windows Resource Protection did not find any integrity violations.
So it looks like I may be on the right track but I still have the problem. What is the next step?
Also, I noticed that there is now a drive on my computer called RECOVERY (D that wasn't there until very recently. It has a total of 25.6 GB with only 3GB left. I don't know if this is relevant or not but maybe it relates to the disk space problems mentioned in the scan earlier.

Thanks.

Click to expand...

I'm not sure about the RECOVERY folder although there should be a Windows.old folder there someplace which saves your stuff from the previous installation. I'm seeing many problem related to the upgrade and it's difficult to keep up with them.

Did you try running the DSIM repair command after sfc passed?

Yes. I don’t think my DISM program is working right. No matter what combination of options I type in (including all the ones you suggested), I get this error message:
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error:87
The online/[options here] option is unknown.
For more information, refer to the help by running DISM.exe /?.

I tried running DISM.exe /? as suggested, and the help screen included DISM.exe/Online/? as an example. So I typed it and got the same error message. Is something wrong with my DISM? What now? Thanks.

Also, there is no windows.old folder anywhere on the hard drive. I did a full search.

j6860 said:

Yes. I don’t think my DISM program is working right. No matter what combination of options I type in (including all the ones you suggested), I get this error message:
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error:87
The online/[options here] option is unknown.
For more information, refer to the help by running DISM.exe /?.

I tried running DISM.exe /? as suggested, and the help screen included DISM.exe/Online/? as an example. So I typed it and got the same error message. Is something wrong with my DISM? What now? Thanks.

Also, there is no windows.old folder anywhere on the hard drive. I did a full search.

Click to expand...

I can only suggest a reset, refresh or clean install at this point.

If you can't pass the DISM repair then you have major problems with this installation.

I did a system refresh. It solved the problem, and the problem came back when I reinstalled a freeware e-calendar program I had been using. Guess it's a side effect. It didn't have this effect on windows 7. Anyway, it looks like I will have to find another e-calendar program. I am not going to mark this thread as solved yet, but I will when I feel confident there is no other cause. Chev65, thanks a lot for your help. I really appreciate it.