Windows 8 and 8.1 Forums


Annoying internet problem

  1. #1


    Posts : 12
    Windows 8 Pro

    Annoying internet problem


    Hi peeps. I have an annoying intermittent internet problem that I hope one of you awesome peoples can help me fix.

    Once or twice a day (sometimes more) the internet will stop working on my computer, I just get a constant Click image for larger version. This is on all browsers. The only thing that fixes this is a restart of the machine.
    Sometimes as the problems surfaces I can continue to browse the site that is currently loaded, but cannot navigate to other sites. Skype continues to work fine when the problem occurs.


    I connect to the internet through wifi, when the problem occurs my phone and tablet continue working fine on the internet.


    I thought the problem might be the wireless receiver dongle I was using, so I bought a wireless USB adapter but the problem persists.


    Does anyone have any idea what might be the cause of this?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Possible bad routing after DNS lookup. Consider changing those entries to an alternate DNS lookup source (other than your ISP's default) for a quick test:

    Click image for larger version

    Note that I am using my ISP's default lookup. Entries you can try are available from the linked page below. Good luck.

    Free Fast Public DNS Servers List
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8 Pro


    Thanks my2cents, I'll give that a go.
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by markANTHONY View Post
    Hi peeps. I have an annoying intermittent internet problem that I hope one of you awesome peoples can help me fix.

    Once or twice a day (sometimes more) the internet will stop working on my computer, I just get a constant Click image for larger version. This is on all browsers. The only thing that fixes this is a restart of the machine.
    Sometimes as the problems surfaces I can continue to browse the site that is currently loaded, but cannot navigate to other sites. Skype continues to work fine when the problem occurs.


    I connect to the internet through wifi, when the problem occurs my phone and tablet continue working fine on the internet.


    I thought the problem might be the wireless receiver dongle I was using, so I bought a wireless USB adapter but the problem persists.


    Does anyone have any idea what might be the cause of this?
    If making adjustments to the DNS servers doesn't work then I have a very good idea of what this problem might be as I've solved it before.

    Same problem as I've seen recently, Skype works because it doesn't use DNS, and the problem appears to be DNS related however it's more likely to be a system file integrity problem that is easily fixed by following the advice in the link below.

    Accessing internet
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Windows 8 Pro


    Thanks chev65. It's been driving me crazy for a while now, I searched the net for a solution many a time but could never find anything relating to my problem.

    I've done the DNS change, just need to play the waiting game to see if it fixes it, if it doesn't I certainly try your method. In fact it won't harm to do that now, cover all bases
      My System SpecsSystem Spec

  6. #6


    Posts : 12
    Windows 8 Pro


    Unfortunately the above help didn't solve the problem.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,191
    Windows 8.1


    Just a few more things for you to try until one of our wifi gurus continues his response to your issue:

    Switch to a high performance power plan to see if that helps your issue.
    Uncheck the "Allow the computer to turn off this device to save power" option (if checked) under the Power Management Tab in device manager for the wifi adapter. Go to:

    Contriol Panel> device manager> network adapters> wifi adapter> power management tab> see the option above

    Good luck.
      My System SpecsSystem Spec

  8. #8


    Posts : 12
    Windows 8 Pro


    Thanks my2cents, appreciate the help.
      My System SpecsSystem Spec

  9. #9


    Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by markANTHONY View Post
    Unfortunately the above help didn't solve the problem.
    You never mentioned what the scans said? Did they show any type of file problems?

    Did they mention if they fixed anything?

    I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

    I have a few more tricks up my sleeve but you need to work with me here.
      My System SpecsSystem Spec

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