Windows 8 and 8.1 Forums


Annoying internet problem

  1. #11


    Posts : 12
    Windows 8 Pro


    Quote Originally Posted by bassfisher6522 View Post
    Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.
    Thanks bassfisher6522, one of the first things I did was make sure that the drivers and router firmware were up to date.
    Quote Originally Posted by chev65 View Post
    Quote Originally Posted by markANTHONY View Post
    Unfortunately the above help didn't solve the problem.
    You never mentioned what the scans said? Did they show any type of file problems?

    Did they mention if they fixed anything?

    I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

    I have a few more tricks up my sleeve but you need to work with me here.
    Hi chev65, when I did the scan it did say corrupt files were found just like on the post you linked, and then I did the fix. Was there something more I needed to do?

      My System SpecsSystem Spec

  2. #12


    Quote Originally Posted by markANTHONY View Post
    Quote Originally Posted by bassfisher6522 View Post
    Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.
    Thanks bassfisher6522, one of the first things I did was make sure that the drivers and router firmware were up to date.
    Quote Originally Posted by chev65 View Post
    Quote Originally Posted by markANTHONY View Post
    Unfortunately the above help didn't solve the problem.
    You never mentioned what the scans said? Did they show any type of file problems?

    Did they mention if they fixed anything?

    I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

    I have a few more tricks up my sleeve but you need to work with me here.
    Hi chev65, when I did the scan it did say corrupt files were found just like on the post you linked, and then I did the fix. Was there something more I needed to do?
    I'm not sure what you mean by the fix? After the sfc/scannow scan you should reboot then run the DISM command.

    Here is the deal, you may need to run both scan's, possibly three times with a reboot required after each scan in order to fix this type of problem. Keep running the scan's until they come up clean.

    The fact that your scan did show problems tells us that we are on the right track.

    You need to run the scan's until it says that the problems are fixed.
      My System SpecsSystem Spec

  3. #13


    Posts : 12
    Windows 8 Pro


    Okey doke, I'll give that a shot and report back
      My System SpecsSystem Spec

  4. #14


    Posts : 12
    Windows 8 Pro


    Okay, I have just run the scan again and it is now telling me that it 'did not find any integrity violations'. So it must have fixed them on the first go around the other day, but the problem still exists.
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by markANTHONY View Post
    Okay, I have just run the scan again and it is now telling me that it 'did not find any integrity violations'. So it must have fixed them on the first go around the other day, but the problem still exists.
    Ok good, so they fixed the system file problem. Did the DISM command report that it fixed problems?

    Run the file below, it will reset the network stack and reboot your machine automatically. After the reboot please post the ipconfig/all from this machine so I can see what is going on with the network.
    Annoying internet problem Attached Files
      My System SpecsSystem Spec

  6. #16


    Posts : 12
    Windows 8 Pro


    Hi again chev65, thanks for taking the time out to help me. When I ran the DISM it did indeed say that it had fixed the problems.
    I ran the attached file and here is the ipconfig/all:


    Code:
    C:\WINDOWS\system32>ipconfig/all
    Windows IP Configuration
       Host Name . . . . . . . . . . . . : MS3832
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Mixed
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : lan
    Wireless LAN adapter Local Area Connection* 19:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Local Area Connection* 18:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #4
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter WiFi 2:
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5c35:4b3c:da73:ca10%23(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 14 October 2013 17:44:05
       Lease Expires . . . . . . . . . . : 15 October 2013 17:44:07
       Default Gateway . . . . . . . . . : 192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 469244519
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-AB-80-44-D0-27-88-BF-0B-C9
       DNS Servers . . . . . . . . . . . : 8.8.8.8
                                           8.8.4.4
       NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
       Physical Address. . . . . . . . . : D0-27-88-BF-0B-C9
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.lan:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1870:c6d:3f57:feb6(Preferred)
       Link-local IPv6 Address . . . . . : fe80::1870:c6d:3f57:feb6%16(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
      My System SpecsSystem Spec

  7. #17


    Quote Originally Posted by markANTHONY View Post
    Hi again chev65, thanks for taking the time out to help me. When I ran the DISM it did indeed say that it had fixed the problems.
    I ran the attached file and here is the ipconfig/all:


    Code:
    C:\WINDOWS\system32>ipconfig/all
    Windows IP Configuration
       Host Name . . . . . . . . . . . . : MS3832
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Mixed
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : lan
    Wireless LAN adapter Local Area Connection* 19:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Local Area Connection* 18:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #4
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter WiFi 2:
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
       Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5c35:4b3c:da73:ca10%23(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 14 October 2013 17:44:05
       Lease Expires . . . . . . . . . . : 15 October 2013 17:44:07
       Default Gateway . . . . . . . . . : 192.168.1.254
       DHCP Server . . . . . . . . . . . : 192.168.1.254
       DHCPv6 IAID . . . . . . . . . . . : 469244519
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-AB-80-44-D0-27-88-BF-0B-C9
       DNS Servers . . . . . . . . . . . : 8.8.8.8
                                           8.8.4.4
       NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
       Physical Address. . . . . . . . . : D0-27-88-BF-0B-C9
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.lan:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : lan
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1870:c6d:3f57:feb6(Preferred)
       Link-local IPv6 Address . . . . . : fe80::1870:c6d:3f57:feb6%16(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

    What type of anti virus software are you using?

    Have you tried to reset the router yet?

    If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.
      My System SpecsSystem Spec

  8. #18


    Posts : 12
    Windows 8 Pro


    Quote Originally Posted by chev65 View Post
    I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

    What type of anti virus software are you using?

    Have you tried to reset the router yet?

    If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.
    I tried resetting the router a while ago, not since the scan though. I'm as experiencing the problem 2-3 times a day, which was about the same before the scan. and I'm using Avast antivirus.
      My System SpecsSystem Spec

  9. #19


    Quote Originally Posted by markANTHONY View Post
    Quote Originally Posted by chev65 View Post
    I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

    What type of anti virus software are you using?

    Have you tried to reset the router yet?

    If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.
    I tried resetting the router a while ago, not since the scan though. I'm as experiencing the problem 2-3 times a day, which was about the same before the scan. and I'm using Avast antivirus.
    So everything appears to be working fine then it just goes off into the DNS tangent where it can only get to Skype and a couple other sites. Has this problem occurred since the scan's were completed?

    Have you tried resetting IE 10 "browser" to defaults?

    You might try entering the DNS server IP's 8.8.8.8 and 8.8.4.4 into the routers settings for DNS servers then remove the DNS IP's from the IPv4 properties, this way only the router is handling DNS rather than windows.
      My System SpecsSystem Spec

  10. #20


    Posts : 12
    Windows 8 Pro


    Yeah it has done this since the scan just how you describe, and the only way I can connect again is by restarting the pc (disconnecting the wireless adapter, unplugging the router etc doesn't do anything to help, but restarting the pc fixes it) I'll put the DNS settings into the router, hopefully that'll help. Again appreciate the help
      My System SpecsSystem Spec

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Annoying internet problem
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