Solved Wireless internet connection getting dropped constantly!

CheeseJam

New Member
Messages
12
Hi!

I just got a brand new Windows 8 laptop:
Samsung ATIV Book 8 15.6" TouchScreen Laptop 8GB Memory 1TB Hard Drive NP880Z5E-X01UB - Best Buy

My computer will constantly connect with my router with full internet connection, then drop it periodically. The connection is getting dropped as fast as every 2 minutes. It goes from full internet to "limited", and I can not connect to anything. If I disconnect and reconnect, it works again, but only for about another 2 minutes before failing. When troubleshooting through Windows, it fixes the problem, but again, disconnects in 2 minutes.

I have tried wireless tethering from my phone, and I have no problems at all. So something between my computer and router seems wrong.

My roommate also just got a brand new ASUS Windows 8 computer and is having no problem with our router. I have 4 other housemates (6 total people) connected to my router (all Windows 7), and none of them have problems either

What do you guys think the problem is? I have a kind of old Linksys WRTS46 router (seems to only have WPA, not WPA 2). I am right next to the router I did not have this problem with my old Windows 7 laptop. Any help would be appreciated, thanks! :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Not my area of expertise but two things you can try:

1. Switch to a high performance power plan to see if that fixes your issue.
2. Check you wifi adapter in device manager (power management tab) and make sure the "allow the computer to turn off this device to save power" is NOT checked. If neither work, then just put em' back to where they were and wait for the gurus. Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
I had already tried option 2 with no luck. But your first suggestion, for now, seems to have fixed things! :) What setting(s) do you think are affecting this in my power plan?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Spoke too soon! Keeps disconnecting still :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Have you rebooted the router? I have had problems like this - one device has problems while others work fine - and pulling the plug on the router has fixed it.
 

My Computer

System One

  • OS
    Windows 8.1 consumer 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire M5 481PT-6644
    CPU
    Intel Core I5
    Memory
    6 GB
    Hard Drives
    Spinning/SSD hybrid 500GB/20GB
    Mouse
    ELAN Trackpad
    Internet Speed
    18mbs/5mbs
    Browser
    Chrome
    Antivirus
    Windows Defender
I'm not so sure you typed in the model number of that old WRT series router correctly but with that ancient router you will need to update the firmware at the very least in order for it to work with Windows 8.

Honestly, that router is so outdated it's hardly worth the effort. I would go with a newer router that supports wireless N and WPA2.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Yes, I tried a reboot with no luck.
I'm not so sure you typed in the model number of that old WRT series router correctly but with that ancient router you will need to update the firmware at the very least in order for it to work with Windows 8.

Honestly, that router is so outdated it's hardly worth the effort. I would go with a newer router that supports wireless N and WPA2.
Whoops, the router number is WRT54G version 2. Totally butchered that one haha. How do I update its firmware?

EDIT: I figured it out. I will report back later on how everything is working. Looks liek the router does has WPA2, I just had an ancient firmware.

If that doesn't work, you basically just recommend a new router?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Yes, I tried a reboot with no luck.
I'm not so sure you typed in the model number of that old WRT series router correctly but with that ancient router you will need to update the firmware at the very least in order for it to work with Windows 8.

Honestly, that router is so outdated it's hardly worth the effort. I would go with a newer router that supports wireless N and WPA2.
Whoops, the router number is WRT54G version 2. Totally butchered that one haha. How do I update its firmware?

EDIT: I figured it out. I will report back later on how everything is working. Looks liek the router does has WPA2, I just had an ancient firmware.

If that doesn't work, you basically just recommend a new router?



I'll post a link to the latest firmware for this router, just select the version number for the correct firmware. This firmware should help with the connection problem although this router is using an old draft G so the wireless speeds will be maxed at 54Mbps.

WRT54G Support | Wireless-G BroadBand Router
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Thanks for your help. This seems to have fixed things. I will report back in 24 hours with an update! :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Everything seems to be working great, thanks again!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung ATIV 8 (NP880Z5E-X01UB)
    CPU
    CPU Intel® Core™ i7 Processor 3635QM
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon™ HD 8770M Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB
Everything seems to be working great, thanks again!

I figured the firmware update would do the trick CheeseJam, thanks for reporting back in. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Back
Top