Limited Network with New Router

al4nw31

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First of all, AGFDEJEIORJKLSSDJKLAJIOWERJOIJIOGAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH. Alright, now that's out of my system.

Basically, when I stick in a new router, it gives me limited connectivity and my old router works fine. I've RMA'd the new router twice now, once for overheating, once for dropped signal, and now it's giving me this. I have reason to believe it is software based, but if anyone could help me fix this problem, it would be greatly appreciated. I've been trying to scour the web for solutions over the past few months, and I have come up with nothing. On my old router, wireless works fine, but wired internet has the same problem. Weird.

Now that the story's over, here are the main points:
1) The new router shows "DHCP connection failed." when hovering over the LAN icon.
2) Comcast denies all allegations that it is their fault. The modem is apparently connecting fine to their servers.
3) I have exchanged the modem at Costco.

I have already tried resetting to stock, all those quick fixes. If there's anything in depth I'm missing, please let me know.

I'm exhausted, exasperated and frustrated. I've spent the past half a year looking for an answer, and I just cannot get it working. I can't return it after the first RMA, because it took 2 weeks to come back, thereby screwing over my return.

Alright here are some details about the equipment:
1) The modem is a SB6121.
2) The old router is a D-Link DIR-825.
3) The new router is a RT-AC66U.
4) My PC has both a wired and a wireless connection.
5) The reason for replacing the DIR-825 is the quality of the wireless is slowly degrading.

I would hit more keys, but I'm attempting to keep this fairly civilized.
I'm pretty sure this isn't computer based either, as I have bought a brand new computer in attempts to fix the problem (custom built), and same problem arose. It's also frustrating that the router has little documentation and very few people have had issues with it. Also, when I factory reset the RT-AC66U, it sometimes will work for a couple days, before it will start having the same issues.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Custom Built
    CPU
    i5-3570K
    Motherboard
    GA-Z77X-UD3H
    Memory
    Corsair Vengeance 4x4GB
    Graphics Card(s)
    Gigabyte nVidia GTX 660 Ti
    Monitor(s) Displays
    Samsung LED
    Screen Resolution
    1920x1080
    Hard Drives
    2TB Western Digital Caviar Green
    PSU
    XFX PRO750W 80Plus Silver
    Case
    Fractal R4
    Cooling
    Stock Fan :3
    Keyboard
    Microsoft Keyboard 5000
    Mouse
    Logitech G9x
    Internet Speed
    ~30Mbits
Hi al4nw31,

You have explained your issue very well; therefore, it almost certainly has to be the new router. With that said, I will start off with a simple recommendation and see where that leads. So, have you downloaded the latest firmware for your new router? By sheer coincidence the latest firmware update was just made available yesterday (9-12-2013):

RT-AC66U - Networking - ASUS
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
1) The new router shows "DHCP connection failed." when hovering over the LAN icon.

Can you upload a screenshot of this at all? I am almost certain that this is your issue.

http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html

Also can you follow this tutorial and upload your IPconfig since this could backup my theory as to what the cause is.

http://www.eightforums.com/network-sharing/26581-network-posting-tips.html

Many Thanks,
Josh :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
This router the AC66U does have compatibility problems with certain types of wireless NIC's. The latest firmware may help but I don't see any real compatibility updates there.

I'm running this router in A/P mode, it works fine with my PCE-AC66U NIC which is made to work with this router. It also has no problems with my wife's IPad.

There is no direct fix for the problem, and it's not a Windows 7 related problem, just certain NIC's aren't working well with this new wireless standard although it may help to change the advanced settings of the wireless NIC, > Properties, advanced tab, but no idea which setting may have an effect because the settings are different for each NIC.

Best bet is to simply upgrade the wireless NIC to one that is compatible with the new 802.11AC. Either PCI-e or USB.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
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