Windows 8 and 8.1 Forums


Help cannot connect to internet!!

  1. #1


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    Help cannot connect to internet!!


    Hi all. I am at my families house and they have a windows XP I have been able to connect to their wifi all the time. Well the last three days it wont let me connect. My Windows 8 Basic wifi works fine everywhere else. So I am not really sure if it is my Hp Laptop or their XP Desktop.

    I would appreciate anything you can provide.

      My System SpecsSystem Spec

  2. #2


    Quote Originally Posted by Techwomen View Post
    Hi all. I am at my families house and they have a windows XP I have been able to connect to their wifi all the time. Well the last three days it wont let me connect. My Windows 8 Basic wifi works fine everywhere else. So I am not really sure if it is my Hp Laptop or their XP Desktop.

    I would appreciate anything you can provide.

    Unplug the wifi router, count from 1 to 10, then plug it back in.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by Techwomen View Post
    Hi all. I am at my families house and they have a windows XP I have been able to connect to their wifi all the time. Well the last three days it wont let me connect. My Windows 8 Basic wifi works fine everywhere else. So I am not really sure if it is my Hp Laptop or their XP Desktop.

    I would appreciate anything you can provide.
    Reboot their internet router (unplug and plug back in). Sometimes it is what handles getting IP addresses to your laptop. After that, reboot their WiFi device to be on the safe side. Give it about 2 minutes after both of those are rebooted then turn the WiFi on and off on your laptop and attempt to connect.
      My System SpecsSystem Spec

  4. #4


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Yea it worked!! Thanks so much.
      My System SpecsSystem Spec

  5. #5


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free

    I am back cannot connect to the internet.


    Hi all I am so bummed again! Okay I have an HP Laptop 2000, Windows 8 basic 64 bit. My internet card is still reading on device manager but it has an exclamation point next to it. I uninstalled it and re installed it but still the explanation is there and no internet. I did unplug the wireless router and plug it back in and the same thing.

    Can any of you help me fix this problem??
    Last edited by Brink; 19 Aug 2013 at 14:23. Reason: moved to original thread
      My System SpecsSystem Spec

  6. #6


    Is the wifi card switch turned on and the light for the wireless is on?
      My System SpecsSystem Spec

  7. #7


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    What is the error message tied to the !. It should tell you why it has a yellow !. Have you tried installing/updating the driver for it?
      My System SpecsSystem Spec

  8. #8


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Yes, the wireless button was turned on. lol In Device manager the exclamation was just next to the wireless card adapter it had no reason it just was.

    Yes, like I said above I uninstalled it and reinstalled it.

    I did a Restore point and it fixed the problem even though it said it did not do a full restore. So it is working now.
      My System SpecsSystem Spec

  9. #9


    Posts : 84
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free


    Okay not sure if I should put this or if it is in the right place. But here is an issues. Often my page says gateway error and it hijacks m whole computer. What the heck is that and why is it doing that?
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Techwomen View Post
    Okay not sure if I should put this or if it is in the right place. But here is an issues. Often my page says gateway error and it hijacks m whole computer. What the heck is that and why is it doing that?
    What does it mean that "it hijacks m whole computer"? Also, does your laptop have touch screen to turn on/off devices?

    Your wifi card might be turned off every ten minutes or so to save power. Check the adapter settings and remove the check mark from the "Allow the computer to turn off this device to save power".
      My System SpecsSystem Spec

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