Windows 8 and 8.1 Forums


Windows 8 corrupts internet connection

  1. #1


    Posts : 4
    Windows 8

    Windows 8 corrupts internet connection settings


    Every 3-4 weeks I'm not able to access the internet on my Windows 8 PC. My Win 8 PC has a wired connection. When this problem occurs, all other wired/wireless internet devices in my house work perfectly!

    When this problem crops up, I'm not able to access the Network and Internet connection screen, both from the little icon found near the clock on the task bar and when trying to access it from the Control Panel. I noticed that the 1st time this happened to me was after a Windows 8 update. However, on the other 2 occasions, there were no system updates.

    I only manage to solve this issue through a System Restore.

    Can anyone suggest a permanent fix to this frustrating issue?


    regards,
    Last edited by makkumakku; 09 Aug 2013 at 06:03.

      My System SpecsSystem Spec

  2. #2


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    What is the make/model of your machine?

    Did Windows 8 come pre-installed or did you upgrade from an older version?

    You say a system restore temporarily restored the issue. What was installed between the time you had the issue and the restore point?

    Josh
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    My computer is an HP PAVILLION P6 series. It came with pre-installed Win 8.

    I don't remember installing anything since this fault emerged.
      My System SpecsSystem Spec

  4. #4


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    This may be a driver issue. In order for me to find an appropriate driver for your machine I need the exact model number of your machine.

    For example : HP Pavilion p6-2419 Desktop PC

    You may wish to download and install speccy which could help with me in finding the model of your machine - Speccy - Standard


    Many Thanks,
    Josh
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    The model is: p6-2364ea
      My System SpecsSystem Spec

  6. #6


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    Please uninstall your ethernet driver from device manager and then install the driver attached, hopefully this will fix your issue.

    Sourced from HP support site.

    Hope This Helps,
    Josh
    Windows 8 corrupts internet connection Attached Files
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8


    Thanks for your help. I will install this driver if this fault crops up again and will feedback with the outcome.


    regards,
      My System SpecsSystem Spec

Windows 8 corrupts internet connection
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