Windows 8 and 8.1 Forums


Laptop randomly losing Internet connection

  1. #1


    Posts : 7
    Windows 8

    Laptop randomly losing Internet connection


    My new laptop will randomly disconnect from the internet but still remain connected to my wireless network. I've unchecked the box allowing the wireless card to be powered down, I've done ipconfig release and renew, and I've checked my drivers but none of it has fixed the issue.

      My System SpecsSystem Spec

  2. #2


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    Does this happen at all on other devices on the network?

    Do you receive such issues with a wired connection?

    Also when the internet disconnects does your router's internet light change colour or turn off? It is potential for this to be an issue with your line to the internet rather than an issue with your laptop

    Many Thanks,
    Josh
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Thanks for replying

    We don't have a wired connection and my laptop is the only device doing it. All of the lights remain the same green color when it happens. I've just updated my router's firmware using another computer to see if that will help.
      My System SpecsSystem Spec

  4. #4


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    The only possible other way of seeing if it is your computer is by either reinstalling drivers and/or booting your machine in Safe mode with Networking to see if there are any third party applications causing the issue.

    To do so please follow this tutorial (OPTION THREE ONLY) - Safe Mode - Start Windows 8 in

    Please replace all references of Safe Mode with Safe Mode with Networking.

    If you can, test to see if the drop out occurs on a different network (Possibly a friend or relatives?) This can better determine if your machine is causing the issue.

    Also what is the make/model of your router? You may need to change a few settings.

    Josh
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Firmware update didn't help. Router is a linksys WRT54G.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    I refreshed my entire computer and now it seems to be fine
      My System SpecsSystem Spec

  7. #7


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    Ahh, must have been a third party application causing the dropout issues. This is common with A/V or firewall applications normally.

    I'll get this thread to be marked as solved

    If any further drop outs occur then please post back and we can try further troubleshooting

    Josh
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    Alright guys, this is really late and I apologize, but the dropouts happened the same day it seemed they were fixed even with the 3rd party software removed, and I've only just gotten around to posting because of work and my friends birthday. Anyways, it seems the more traffic my laptop gets the faster it disconnects. It does not disconnect when wired straight to the router, and I tried it at my friend's house on his wireless and it did not disconnect. I have a Linksys WRT54G.
      My System SpecsSystem Spec

  9. #9


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    This sounds like a wireless channel issue. Can you please change your wireless channel to either 1,6 or 11. If already set to one of the values then please change to a different:

    For example if your wireless channel is already set on channel 6 then please change it to channel 11.

    Please look at your router's manual for more detailed steps on how to complete such task - http://downloads.linksys.com/downloa...4Gv7-EU_UG.pdf

    Also, ensure that your wireless security is set to WPA-2 with AES encryption as Windows 8 has issues with older encryption standards

    Hope This Helps,
    Josh
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8


    Thanks for the reply, I did some scary reset that had my network completely down for a minute or so as opposed to the few seconds it usually takes for it to come back up and it seems everything is ok now, as I've been watching this stream for a few minutes which would have kicked me off the Internet before. Sorry for wasting your time Josh, thank you very much and I hope you have a pleasant night.
    Last edited by Dkennedy343; 10 Aug 2013 at 08:50.
      My System SpecsSystem Spec

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