Solved No valid IP configuration

PremiuMsam

New Member
Messages
13
Hi,

I just bought a Samsung Ativ today. I got home, turned it on and tried to connect to my wireless, however I get the error message identified in the title, along with the network settings saying that it is an 'unidentified network'. I tried doing the netsh commands in the cmd prompt, I uninstalled Norton AV, nothing seems to work. An ipconfig/all in cmd showed that DHCP is enabled and I've got a subnet mask but no default gateway. I'd copy it here but I can't heh.

Help would be greatly appreciated!

edit* Here's an ipconfig/all... imgur: the simple image sharer, sorry in advance to your neck!
 

My Computer

System One

  • OS
    8
169.254.x.x is an IPv4 Auto configuration address assigned when a machine cannot find or receives and invalid address from the DHCP server.

Does this happen when you plug your machine in via ethernet?

Also does this affect other machines on the network, if so what OS do they run? It could be a driver issue or a software issue regarding your router

Are there any other Windows 8 computers on the network?

Josh :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
Hi Josh, I've not used ethernet on any computer in about 4 years. They all connect to the same wireless network. This laptop doesn't have an ethernet port anyway, being an ultrabook. This is the only Windows 8 computer. What do you suggest I do? Thanks for the speedy reply.
 

My Computer

System One

  • OS
    8
In that case as a testing measure can you boot your machine in safe mode with networking and tell me if the same issue occurs

To boot your machine into safe mode with network follow this tutorial (OPTION THREE ONLY) - http://www.eightforums.com/tutorials/2757-safe-mode-start-windows-8-a.html

Please replace all references of Safe mode with Safe Mode With Networking

Since this is a new machine I doubt this will make a difference however it is still a possibility a third party application is causing the issue.

Can you tell me the make/model of your router and the exact make/model of your machine so I can find the most appropriate driver available as this can be an issue

Many Thanks,
Josh! :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
Hey,

It's a Samsung NP740u3e laptop. I got 'limited connectivity' in safe mode with networking, but I couldn't get internet access at all. The modem/router is an OPEN iConnect 625W.
 

My Computer

System One

  • OS
    8
Unfortunately I was unable to find any firmware update for your router due to it's age and it being obsolete. The only other possible problem is with the driver of your laptop. Due to Samsung's way of downloading drivers you need to download and install the SW Update and then install the drivers that way.

Please download and install from this link - http://orcaservice.samsungmobile.com/SWUpdate.aspx

Once done, search for your model and download the Wireless card and LAN drivers

Reboot your machine and then test. If this fails then I do not know what else to suggest other than using a static IP address which will work fine for your network however if you wish to connect to another network then you will need to change your machines settings to pick up a DHCP server. Then if you wish to connect to your network you would then have to enter the static IP address.

If a static IP address is something you wish to do then please open a command prompt on a machine that is successfully connected to the network and type the following:

Code:
ipconfig /all

This will present some information. If you can please either copy and paste the information here or upload a screenshot and from this I can propose a static IP address that should work

Josh :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
Tried power cycling your router and modem? Remove the power from both for at least 60 seconds. Go ahead and battery pull your laptop, too. Power up the modem first, then the router. Another command is ipconfig /release then ipconfig/renew. Can other devices pull an address from your router? Phones, tablets other laptops?
 

My Computer

System One

  • OS
    8
It said I can't perform the ipconfig commands because 'the media is disconnected'. All other computers work fine with the wireless. Power cycling did nothing.
 

My Computer

System One

  • OS
    8
Thank god, finally fixed it, or so it appears. I had to add a bunch of networky sounding names to the windows firewall exception list.

Thanks heaps for the help lads!
 

My Computer

System One

  • OS
    8
Ahh, I am glad your problem is solved! I must admit I did not suspect the firewall to be the issue since they should allow DHCP but apparently not @_

Thanks for reporting back,
Josh! :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
So it turns out that the firewall makes it work, but it still drops out every 5 or 10 minutes, an it Ives a gateway error. I changed he power management of be adaptor to always on which makes it last slightly longer but it still drops out, any ideas?
 

My Computer

System One

  • OS
    8
What do you mean by drop out? The connection drops out?

Does this happen on a different network? Possibly a friend/relatives or a public wi-fi?

Josh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
Yeah the connection drops out and I get a default gateway can't be reached message. Doing the diagnostic test fixes this however. I rang my local ISP support and they were stumped, said maybe to give Samsung a ring, we tried switching the router from Mixed to G, that didn't help. I'm contemplating rolling back to Windows 7 and seeing if that will fix it, is that a good idea? Any other suggestions?
 

My Computer

System One

  • OS
    8
Have you tried changing the wireless channel on your router? Some channels become congested and therefore cause drop outs.

Try changing the channel to either 1, 6 or 11 and see if it drops out

Windows 7 shouldn't make any difference if this is a channel related issue.

Josh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
I spoke to my ISP guy on the phone, he recommended that, it was already on channel 6, he said that was fine.

Fresh restart did nothing, and I'm still getting the standard default gateway unavailable, but this is with Norton AV turned on.
 

My Computer

System One

  • OS
    8
Try changing to Channel 1 or 11

If a neighbor's router is also broadcasting on channel 6 then your signal may get cancelled out therefore causing a drop out

Josh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
I'd remove Norton as can cause issues particularly with your firewall as seen with your invalid IP configuration. This is looking as an issue with your wireless card rather than the router however I cannot be certain.

Are you able to try on another wireless network? Friends or relatives? Maybe a public Wi-Fi network? Does the connection still drop out?

If so then this is either a driver problem at which you can either find an updated driver to see if that fixes the problem or downgrade to windows 7 to see if the Windows 7 driver resolves the incompatibility. If the new driver doesn't work then I cannot suggest anything but a new wireless card... Seeing as this is a new machine I would see if you can get a replacement since this one could be faulty.

If it doesn't drop out on another wireless network then we are looking at an issue with your router. At which all I can suggest is reset the router back to factory settings and hope that resolves the issue. If not then try to change the authentication method to WPA2 since Windows 8 has compatibility issues with WEP. If that still doesn't work then I would try to find an updated firmware for your router as older firmware may not be compatible with Windows 8. Last resort would be to purchase a new wireless router.

Josh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
Cool, I'll get rid of Norton. Will check on another network soon, don't have any around me at the moment unfortunately. The adaptor is already updated to the latest drivers, but I might try rolling back. Thanks for spending so much time with me on this Josh, worst comes to worst I'll just take it in to a proper computer repairer and see what magic they can come up with!
 

My Computer

System One

  • OS
    8
Back
Top