Windows 8 and 8.1 Forums


Laptop wireless problem

  1. #1


    Posts : 17
    Windows 8

    Laptop wireless problem


    Hello!

    I have recently bought a new laptop (Asus K56C) and installed Windows 8 and also all the necessary drivers.

    But when I try to connect via wireless to my router I keep getting this message instantly (as if it doesn't even try to connect): "Can't connect to this network". The weird thing is that I can see all the wireless connections around me, including my router, but I cannot connect to it. The only way I can use the internet is by connecting the router to my laptop via an Ethernet cable.

    So far I have opened the "Network troubleshooter" and try to detect problems, but I couldn't find the problem this way. I have also went into the "Device Manager" and uninstalled the driver for the "Qualcomm Atheros AR9485 Wireless Network Adapter" and then installed the latest version of it.

    If this is relevant whatsoever, please note that my phone can connect to my router without any problems.

    I have also attached some images showing how my Huawei HG655B router is configured (perhaps there's something wrong there?), and how Network Adapters look like in "Device Manager" (is something missing there?), and lastly how the failed to connect message looks like in Windows 8.

    If you want me to provide a logcat or something similar, I will do it provided that you can tell me how to do it (because I don't know all that much when it comes networks and wireless connections).

    Your opinions and suggestions are gladly appreciated.
    Attached Thumbnails Attached Thumbnails Router Configuration.jpg   Network Adapters.jpg   Error Message.jpg  

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    How did you do the new win 8 install? Did you leave the existing partition structure in place or did you wipe it clean and let Win 8 rebuild the correct partition structure? If you left the existing in place, a screenshot of your disk mgmt view might be helpful.
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8


    Quote Originally Posted by JustATest View Post
    How did you do the new win 8 install? Did you leave the existing partition structure in place or did you wipe it clean and let Win 8 rebuild the correct partition structure? If you left the existing in place, a screenshot of your disk mgmt view might be helpful.
    There were initially two partitions. The primary one had 13 gigs and the other one 487 gigs. I wiped them both clean and because I couldn't install windows 8 on the primary partition, I had to merge them. I did that and ended up with only one partition, the C drive. After this I had to resize the C drive so I shank it to 100 gigs, and the rest of 400 gigs went to a new drive, drive E. I have also attached a photo of my Disk Management.

    Ps: Regarding the wireless issue, I have also disabled the encryption and tried to connect, but the exact same thing happened as I mentioned in my first post.
    Attached Thumbnails Attached Thumbnails diskmgmt.jpg  
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    I'm hoping one of our partition experts will come along and examine your structure. Let me ask you one more question please. So, when you were doing your last install, did the installation process ever hang during a reboot and you were forced to manually shut down and restart?
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    Windows 8


    I used a bootable usb thumb drive to install Windows. After the installation the laptop restarted and it booted again from the usb and I ended up at the first installation screen again. So I manually restarted the laptop, ejected my thumb drive and continued the configuration of Windows 8.

    But it seems like my windows is running pretty fast and I had no errors so far... apart from the wireless connection (if it's even an error).

    Did I make a mistake in the way I have manually restarted my laptop at that point?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Quote Originally Posted by Metatron View Post
    I used a bootable usb thumb drive to install Windows. After the installation the laptop restarted and it booted again from the usb and I ended up at the first installation screen again. So I manually restarted the laptop, ejected my thumb drive and continued the configuration of Windows 8.

    But it seems like my windows is running pretty fast and I had no errors so far... apart from the wireless connection (if it's even an error).

    Did I make a mistake in the way I have manually restarted my laptop at that point?
    I don't want to throw you off track. When the installation process encounters a partition structure that it can't handle for some reason, it will not reboot without intervention. This will happen 3 to 4 times during the installation process and the incompatibility usually results in the restart and shutdown processes not working after the install. So, if that is not happening to you, I think you are OK but I would just like one of our partiton gurus to confirm your structure is OK. However, if you run out of ideas, as a last resort, you could try a clean install and delete all existing partitions during the process. At one point, your disk should show 100% unallocated. At that point, simply clcik NEXT and let the installation finish. BTW, I see nothing wrong in the images provided but maybe someone else might have some ideas. Good luck.
      My System SpecsSystem Spec

  7. #7


    Posts : 17
    Windows 8


    Thanks! Today I went out to visit some places and so far I have connected to an unencrypted wireless network that was in my Town Hall. It connected pretty fast and it worked fine. In fact right now I am writing from my laptop that's connected to this network. So this rules out a hardware problem, since my wireless adapter is clearly working.

    Later on today I will go to a restaurant and try and connect there to an encrypted wireless connection. See if it works that way.

    I guess it's also not a Windows 8 problem, but I could be wrong. Any thoughts on the matter?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Quote Originally Posted by Metatron View Post
    Thanks! Today I went out to visit some places and so far I have connected to an unencrypted wireless network that was in my Town Hall. It connected pretty fast and it worked fine. In fact right now I am writing from my laptop that's connected to this network. So this rules out a hardware problem, since my wireless adapter is clearly working.

    Later on today I will go to a restaurant and try and connect there to an encrypted wireless connection. See if it works that way.

    I guess it's also not a Windows 8 problem, but I could be wrong. Any thoughts on the matter?
    Well, that sounds like good news. So, when you get a chance, why don't you provide a short recap of "what works and what doesn't" after you have completed your subsequent testing. Good luck and let us know.
      My System SpecsSystem Spec

  9. #9


    Posts : 17
    Windows 8


    Ok, a short recap of the things I have tried:

    1. I have tried to connect to my router using WPS and I always get this message "Windows can't get setting automatically. Enter the security key instead". I enter the security key and instantly get this message "Can't connect to this network". I have also tried to set encryption to TKIP instead of AES and ended up getting the same "can't connect" message.

    2. I tried disabling the encryption altogether, and I was still couldn't connect.

    3. Tried troubleshooting to detect problems, updating my Network Driver "
    Qualcomm Atheros AR9485 Wireless Network Adapter", uninstalling the driver and then install the latest version of it from Asus's website... but still no luck.

    4. I have also tried to disable WLAN filtering, because I was using MAC Address filtering on my router - still no luck.


    What intrigues me is that while I was out to quite a few places, I managed to connect to 4 different wireless hotspots, but all of these were not password protected and I don't know if they were encrypted or not. Although I still don't know if I can rule out a hardware problem (perhaps my laptop can't connect properly to an encrypted network and password protected) or a software problem regarding Windows 8 or either my network drivers.

    I think the only way I can find out is by connecting to a different, encrypted and password protected network, but so far I couldn't find one. I think though that in a couple of days I'll be visiting a friend and try to connect to his wireless network.

    What do you guys think? Is my reasoning accurate, am I missing something?

    You thought and ideas are much appreciated!
      My System SpecsSystem Spec

  10. #10


    England, Northamptonshire
    Posts : 536
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard


    Have you tried other devices to connect to your network wirelessly? This will offer a better indication as to whether it is your laptop or the router

    Possibly borrow a friend or relatives laptop and try to connect?

    Josh
      My System SpecsSystem Spec

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