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Help - WiFi cuts out every few minutes

  1. #1


    Posts : 7
    Windows 8

    Help - WiFi cuts out every few minutes


    Hello. I recently bought a new desktop PC. I've had it a few weeks and for some reason I've recently been having trouble with the wireless.
    I can verify that the problem is with the computer, as my old laptop, my phone, and other devices all seem to be doing fine and don't experience the same problem.
    As the title says, every few minutes, the WiFi stops. It doesn't go completely, it simply changes to the picture with the asterisk (*) in the bottom right. This happens for only a couple of seconds before it goes back to normal. Then, it will happen again after a few minutes. This is completely infuriating when trying to watch videos online.

    Sometimes when I use the troubleshooter it finds a problem with the WiFi adapter and resets it, and then says the issue is fixed.

    Any help would be appreciated. Thanks.

      My System SpecsSystem Spec

  2. #2


    Quote Originally Posted by detrunorm View Post
    Hello. I recently bought a new desktop PC. I've had it a few weeks and for some reason I've recently been having trouble with the wireless.
    I can verify that the problem is with the computer, as my old laptop, my phone, and other devices all seem to be doing fine and don't experience the same problem.
    As the title says, every few minutes, the WiFi stops. It doesn't go completely, it simply changes to the picture with the asterisk (*) in the bottom right. This happens for only a couple of seconds before it goes back to normal. Then, it will happen again after a few minutes. This is completely infuriating when trying to watch videos online.

    Sometimes when I use the troubleshooter it finds a problem with the WiFi adapter and resets it, and then says the issue is fixed.

    Any help would be appreciated. Thanks.
    These types of intermittent wireless connection problems can be very difficult to track down as there are many possible causes.

    Have you tried using a wired connection to get all the latest updates from the Windows Update Center?

    They often have newer drivers there for your system that may help with this problem. It may also help to visit the HP support site to see if there are any driver updates for your new system.

    Uninstalling any type of preinstalled trial versions of anti virus software may also help or other preinstalled bloatware can go a long way towards fixing these types of problems.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Thanks. I found this thread and did as the OP did: Default Gateway is not available

    Like his/her's, I get the message that the default gateway can't be found - something along those lines, anyway.

    The internet cut out again just a second ago though, so I don't think it's fixed (I thought it was, that's why I marked as solved).

    I'm not going to be able to connect using a wired connection, as the only connection point is in the study downstairs and I'm using my computer in my bedroom upstairs, which is quite a way from the study.

    I'm set to automatically install updates from windows, so no problem there. I'm trying to work out how to find HP drivers and things but would that be a problem when the computer is so new?

    I have Norton 360 installed but removed all antivirus that came with the computer before I installed it.
      My System SpecsSystem Spec

  4. #4


    Try the HP support page for the latest drivers.

    HP Support, Drivers, Contact and Help Forums | HP Support

    If you can post a screen shot of the ipconfig/all from this machine it may be helpful.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    ipconfig:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\windows\System32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Laura-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1C-3E-84-77-0F-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter WiFi:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Ralink RT5390R 802.11bgn Wi-Fi Adapter
    Physical Address. . . . . . . . . : 1C-3E-84-77-0F-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::194a:7d8d:80ea:77e%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 07 July 2013 19:41:12
    Lease Expires . . . . . . . . . . : 08 July 2013 19:56:08
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 287063684
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-15-51-DD-70-54-D2-95-71-13

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR8161 PCI-E Gigabit Eth
    ernet Controller (NDIS 6.30)
    Physical Address. . . . . . . . . : 70-54-D2-95-71-13
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3825:30c5:3f57:fe9a(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3825:30c5:3f57:fe9a%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\windows\System32>

    Now downloading the network driver.
    Edit - driver installed, still having the problem.
      My System SpecsSystem Spec

  6. #6


    No problems there. What kind of signal strength are you showing for this connection?

    Are you using WPA2 security and AES encryption for this connection?

    Is there any type of anti virus software installed on this machine? The trial versions they come with cause endless problems.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8


    It's always three or four bars signal strength, until it cuts out.
    Yes and yes.
    Norton 360 is installed - I removed any trial stuff that came with the computer (which was only Norton Internet Security). I just turned off Norton 360 to check it and it cut out a few minutes after, so I don't think that's causing the problem.

    Sorry to be so troublesome.
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by detrunorm View Post
    It's always three or four bars signal strength, until it cuts out.
    Yes and yes.
    Norton 360 is installed - I removed any trial stuff that came with the computer (which was only Norton Internet Security). I just turned off Norton 360 to check it and it cut out a few minutes after, so I don't think that's causing the problem.

    Sorry to be so troublesome.

    About all I can see that might be causing this problem is what's left over from the original Norton trial version. You should try using the Norton removal tool for this. No trouble at all really, this is standard procedure in cases like this.

    https://support.norton.com/sp/en/us/...rProfile_en_us
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8


    Hello! I'm back. I think I might have worked out what the problem is. Probably not though.
    Basically, in the sidebar that comes up when you click the wifi icon in the corner, the one that shows the available wifi connections;
    Sometimes there's just our home wifi, sometimes there are some BTWifi and BTFon networks, which I don't think are a problem

    But other times there are networks that are from the houses around me, and looking at them, they always have the 'Connect automatically' button ticked?

    But because they are a weak signal and therefore come and go every few minutes, even if I untick the box it appears again ticked in a few minutes.

    How do I get my PC to stop trying to connect to them?

    Edit: It's not even because they're disappearing, actually. There are two signals from neighbours houses. If I click on one and untick the box, then go to the next one and untick it, and then return to the previous one, it's ticked again? D:
      My System SpecsSystem Spec

  10. #10


    You should be able to right click those and choose "forget this network". Usually the problem is that the auto connect won't stay checked.
      My System SpecsSystem Spec

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Help - WiFi cuts out every few minutes
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