Windows 8 and 8.1 Forums


Internet Connectivity Issues

  1. #1


    Posts : 9
    Windows 8

    Internet Connectivity Issues


    I purchased my windows 8 laptop in December and I have had these issues since day 1.
    I have IE, Chrome, and Firefox installed, however after a bout a month, Chrome and Firefox stopped working and would not connect to the internet. I tried uninstalling and reinstalling but that din't work, until eventually I tried again a month later and they reinstalled fine.
    At which point all three browsers worked for about a week until IE and Firefox wouldn't connect to the internet but Chrome worked fine.
    And now I can't connect to the Windows App store, I can't install Java updates (so I can't download a lot of content off the web) my pages of Chrome load without the images, and my email app hasn't updated since April and I even emptied it to make room.
    I have looked quite a few places over the past few months for a solution, I tried disabling different anti-virus'es and disabling webcam (weird suggestion I received) but nothing has successfully worked but I know a lot of people are experiencing very similar issues.
    Any suggestions would be appreciated, thank you in advance.

      My System SpecsSystem Spec

  2. #2


    The third party anti virus's which were installed are no doubt a big part of the problem, installing multiple A/V's leads to problems every time. To fix them you will need to remove them completely using the special uninstall tool for each one. I'm not sure which ones you have installed so I can point you in the right direction.
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8


    Quote Originally Posted by chev65 View Post
    The third party anti virus's which were installed are no doubt a big part of the problem, installing multiple A/V's leads to problems every time. To fix them you will need to remove them completely using the special uninstall tool for each one. I'm not sure which ones you have installed so I can point you in the right direction.
    Okay, thank you for the response I will try that out when I get home and see if it works!
      My System SpecsSystem Spec

  4. #4


    Posts : 26
    Windows 8.1


    as Chev65 already said

    second, Please share what Kind of internet setup do you have. I mean like....

    Dialup just asking
    3G USB Stick
    DSL/ Broadband through LAN cable
    DSL/ Broadband through WiFi



    One check however would be
    OPEN
    Control Panel > Network & Internet > Network and Sharing Center > Change Adapter Settings

    Click image for larger version
    Here you will see all the network connections you may have in your computer

    Apply the following on each connection one by one, except if you know it should be otherwise

    1. Right Click and Select Properties
    2. Fine and Double Click Internet Protocol Version 4 (TCP/IPv4)
    3. Select Obtain an IP address automatically
    4. below that Select Obtain DNS Server address automatically
    5. Click OK button
    6. Click OK button

    Note: - If this doesn't solves the problem then try Step 4 again as following
    4. Select use the following DNS server addresses
    and enter In Preferred DNS Server: 008.008.008.008
    in Secondary DNS Server: 208.067.222.222

    depending on the information in hand, strong chances are that this should solve the problem. if it doesn't we need more info.

    if you have any problem in understanding the steps described, post here someone would surely help
      My System SpecsSystem Spec

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