Windows 8 and 8.1 Forums

WiFi Connectivity

  1. #1


    Posts : 7
    Windows 8

    WiFi Connectivity


    I just got a new laptop (Acer Aspire One 756) and keep having an issue with the internet connection not being able to connect after the computer sleeps or hibernates for a few hours. It usually says identifying network... no internet access. I copied and pasted the trouble shooting that I did below. It still works if I restart or the computer sleeps or hibernates for less than an hour or so. The other computer and devices that use this connection work fine when mine isn't working. I can fix this problem by restarting the router and it works fine again. It's just annoying to have to restart the router a few times a day. It also only does this with my network at home. I've tried uninstalling and reinstalling the network adapter with the most updated driver, power cycling the router and all the devices, changing the network adapter settings to do not turn this device off to save power, and resetting the Winsock like I've seen on other forum posts. None of these has worked so far. The router is a dlink WBR-1310 and it's pretty old. My wireless network adapter is a Qualcomm Atheros AR5B125.


    Issues found
    "WiFi" doesn't have a valid IP configuration
    "WiFi" doesn't have a valid IP configuration
    Not fixed
    Investigate router or broadband modem issues Failed
    Reset the "WiFi" adapter Completed

      My System SpecsSystem Spec

  2. #2


    Posts : 122
    Windows 8 64bit Pro


    You have covered most angles - shutting the router down doesn't actually reset the router there is generally a small button you need to push in with a pen and hold it in for a specified time about between 5 and 10 seconds - then you have to reconnect it to the internet as everything is set to default settings - this is done by typing in an address eg 192.168.0.1 in a browser and this opens the router settings - you can download the manual from the dlink site which will have details on how to - generally you just use the auto settings.

    I have found with my router if it isn't anything major you can just turn off the pc /laptop turn off the router - wait a minute -then turn it back on - wait for all the lights are up and running then turn on pc/laptop.
      My System SpecsSystem Spec

  3. #3


    Posts : 122
    Windows 8 64bit Pro


    One other thing I should of included is with all your wireless laptops/pcs/devices connected they should be logged into and up and running, and left that way thru the whole process, so you only shut down the router and machine its connected to.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8


    Okay, I'll try that out and see what happens. Thanks!
      My System SpecsSystem Spec

  5. #5


    Posts : 122
    Windows 8 64bit Pro


    If that doesn't help I would say its a driver problem - try updating your graphics driver firstly, and your chipset drivers if that has no result - have you any extra hardware attached to the laptop.

    Below is your driver page at the Acer site - where to search for your driver page - it may have a better driver for the network adapter also. AO756 I think for the laptop.

    Acer | Download
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    I tried your suggestions all last night. This morning it did the same thing. I copied this when it did it in case it's helpful for anyone.

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Taylor >ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Taylor
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1E-D0-5A-0D-BE-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR5B125 Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 2C-D0-5A-0D-BE-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e908:7e61:d8a4:1f6f%15(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.31.111(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 355258458
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-B4-D7-37-B8-88-E3-B6-A2-9D

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : B8-88-E3-B6-A2-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{EFB2B3CD-C0BE-4F90-B377-2DEBA839E319}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My System SpecsSystem Spec

  7. #7


    the adapter is set to auto obtain an address, but its not communicating with the router, showing a loopback address. Go in the router and check your settings so that it is issueing addresses with dhcp. In the wifi adapter properties, ipv4 properties, advanced button, enter the default gateway address, this is your router address, something similar to 192.168.0.1 or 192.168.1.1, when you close the settings it should look at the router and issue you an address... the subnet mask should be 255.255.255.0, if you set a static address for the machine, 192.168.x.x first x being 0 or 1, and last x being number of machine on network for example, and subnet 255.255.255.0 it should also connect if the gateway is set...
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    I tried setting a static ip address and looking at the router settings. It is working now. Why does it do this after I turn it back on from sleep/hibernate?

    I'll see if it does it connects right when I log in later today.
      My System SpecsSystem Spec

  9. #9


    Looks like your DNS server has some weird name instead of the usual 192.168.0.1 And you Tunnel adapter has some weird stuff going on there as well. I would reset the router to factory settings and see if that will fix it for you.

    Also check for a firmware update for your router.

    How to Reset the D-Link DI-524 Wireless Router | Technically Easy

    http://www.dlink.com/us/en/support
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8


    I did a factory reset last night and this happened again this morning, so I don't think that it fixed it. My router is pretty old, but I have the most updated firmware from 2008. I wonder if that could be the issue? All of the other devices seem to work fine on this and stay connected even though my laptop won't connect after it sleeps or hibernates.
      My System SpecsSystem Spec

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