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Windows 8 wifi randomly disconnecting

  1. #1

    Windows 8 wifi randomly disconnecting


    I recently purchased a new desktop computer which had windows 8 pre-installed. I was somewhat enjoying it (hating everything about the changes from windows 7) and then my wifi would disconnect every few minutes. I used windows update and installed all new updates (which takes a long time with random wifi disconnects) and it still had no help. I went to the website of the wifi driver and downloaded + installed the most recent drivers. The disconnects became slightly less frequent.
    My computer is an Acer AME600-EB388.

    I have googled around quite a bit trying to find a solution but none would work for me. I have checked the power settings and made sure they weren't set to shut off.
    Please help me.

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  2. #2


    Have you tried using a different wireless channel? The 2.4ghz frequency can be very crowded in some areas which can cause frequent disconnects unless a clear channel is used.

    The Xirrus WiFi inspector is good for scanning the wireless landscape in your area so as to make an informed choice on which channel to use.

    If you can post a screen shot of the Xirrus read out here I can take a look at it.
    Wi-Fi Inspector | Xirrus
      My System SpecsSystem Spec

  3. #3


      My System SpecsSystem Spec

  4. #4


    Ok as I suspected, pretty much everyone around you is using channel 6, that combined with your rather weak signal strength seems to be causing problems maintaining a reliable connection.

    In your case you should go into your routers set up page for wireless, change the channel to 11 "save settings" for now and see how that works for you. You can access your routers set up page at 192.168.0.1
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  5. #5


    I couldn't find how to change the channel on my first go and I hit something wrong I guess and now I can't connect to that connection at all. I might just take windows 7 off my moms computer and install it to this one. I had no problems using windows 7 wirelessly and I'm very unimpressed with windows 8 it's rediculous.

    EDIT: Turns out I accidently reset my password for the connection. I will try changing the channel if I can figure it out.
    EDIT: I managed to change the channel but it will take a few minutes before I can comfirm whether ot not this was a successful choice. I also have to go to work soon so if I do have problems they may not be posted for up to 6 hours.
      My System SpecsSystem Spec

  6. #6


    Nope changing the channel hasn't worked as I was just randomly disconnected.
      My System SpecsSystem Spec

  7. #7


    With the signal strength hovering in the yellow the connection may not be very reliable.

    Can you test it out by moving closer to the router to see if connection strength is the problem or not?

    If you can post a screen shot of the ipconfig/all from this machine it may be helpful.

    Keep checking the Acer site, maybe they will post a new driver.
    Download
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  8. #8


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Quote Originally Posted by chev65 View Post
    With the signal strength hovering in the yellow the connection may not be very reliable.

    Can you test it out by moving closer to the router to see if connection strength is the problem or not?

    If you can post a screen shot of the ipconfig/all from this machine it may be helpful.


    Keep checking the Acer site, maybe they will post a new driver.
    Download

    Hi there
    I doubt if it's a driver problem -- Wifi either works or doesn't work --if it works at all then a driver isn't the problem.

    What you need then to try is get a Wifi EXTENDER --this will boost the signal and swamp any interference from neighbours etc.
    Costs about 55 EUR in Europe or much cheaper if in Asia.

    A 5 GHZ transmitter and receiver is better - but if your problem is a weak signal then you will most definitely need an extender -- and for 801-n routers I don't think there are many extenders yet that handle this at 5GHZ --the 2.4 GHZ extenders are common enough.

    Ensure also that your Wifi receiver -- you are probably using a USB device if it's on a desktop type computer - is not stuck into a USB slot stuck between large chunks of metal -- use a decent USB2 "extension cable" and plug the USB receiver into it well away from the actual Computer case -- this could also easily solve your reception problem --cheaper than buying a wifi extender - but you run the risk of if it doesn't work you've wasted your money on a piece of cable you won't use.

    In areas with a lot of wifi traffic congestion it's best if at all possible to connect your computer to your router via a LAN cable --these can give you speeds potentially of 1 GB/s. !!

    Cheeers
    jimbo
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  9. #9


    Quote Originally Posted by jimbo45 View Post
    Quote Originally Posted by chev65 View Post
    With the signal strength hovering in the yellow the connection may not be very reliable.

    Can you test it out by moving closer to the router to see if connection strength is the problem or not?

    If you can post a screen shot of the ipconfig/all from this machine it may be helpful.


    Keep checking the Acer site, maybe they will post a new driver.
    Download

    Hi there
    I doubt if it's a driver problem -- Wifi either works or doesn't work --if it works at all then a driver isn't the problem.

    What you need then to try is get a Wifi EXTENDER --this will boost the signal and swamp any interference from neighbours etc.
    Costs about 55 EUR in Europe or much cheaper if in Asia.

    A 5 GHZ transmitter and receiver is better - but if your problem is a weak signal then you will most definitely need an extender -- and for 801-n routers I don't think there are many extenders yet that handle this at 5GHZ --the 2.4 GHZ extenders are common enough.

    Ensure also that your Wifi receiver -- you are probably using a USB device if it's on a desktop type computer - is not stuck into a USB slot stuck between large chunks of metal -- use a decent USB2 "extension cable" and plug the USB receiver into it well away from the actual Computer case -- this could also easily solve your reception problem --cheaper than buying a wifi extender - but you run the risk of if it doesn't work you've wasted your money on a piece of cable you won't use.

    In areas with a lot of wifi traffic congestion it's best if at all possible to connect your computer to your router via a LAN cable --these can give you speeds potentially of 1 GB/s. !!

    Cheeers
    jimbo


    Just remember that were dealing with people who don't even realize there are two different frequencies and it's unlikely that any of them has the 5ghz NIC or the dual band router they would require.

    I won't get into the fact that the 5ghz band won't do anything for signal strength and in most cases it won't go through walls nearly as well as the 2.4ghz band will. And despite what you seem to think, installing updated drivers can make a huge difference in connection quality, it's not just on or off as you seem to think.

    I'd also sell someone a dedicated Access point over one of those so called wireless extenders any day but I'm not really here to sell stuff.

    You should also be aware that with the new 80211ac 1.3 GB/s wireless connections are possible. Of course they cheated here and are simply bonding up to 8 channels together in the 5ghz band.

    From my point of view, this dodgy connection has more to do with signal strength and channel selection than anything else, one problem you can fix, the other signal problem, not so much you can do, unless something moves closer or someone installs hardware.

    With 6 people using the same channel in his area the Op had no chance of obtaining a reliable connection. This is why I told the Op to change channels and move closer to the router. I won't be changing my opinion on this anytime soon.
    Last edited by chev65; 12 Jan 2013 at 19:10.
      My System SpecsSystem Spec

  10. #10


    Idk if I am the "Op" but I'm using a desktop with a built in wifi card or whatever it's called (obviously not smart with computers). The thing is, with my old computer that is generally not as good as this new one the wifi worked just fine and it's placed in the same spot this one is in now. My connection is at 4 bars (idk how reliable that is to you) so it seems that the wifi in this computer is stronger than my old one (old one had 2 bars but I could still get around 80ping in CS, CS:S etc.) My own opinion is that the drivers for my wifi card are not updated as much as they can be by the developers for windows 8. I am highly considering going back to windows 7 as it's better, to me, in each way.
      My System SpecsSystem Spec

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