Windows 8 and 8.1 Forums


Internet Connection but browsers do not work.

  1. #11


    Hey just like in the main thread I can use skype (but I can't see the skype home) and I can see my friends who are online but can't go into store or anything else and no browser will work I have tried all the methods listed but nothing has worked, please help would be appreciated

      My System SpecsSystem Spec

  2. #12


    Posts : 3
    Win 8.1


    I have a Toshiba Satellite laptop that has had this issue in the past. Previously, I was able to correct the browser problem using the methods outlined by Chev65. This time, after restarting the laptop, the browser works for about a minute.... then nothing. All Win8 tiles continue to update so I have internet connectivity. Malware scan came up clean. Any thoughts?
      My System SpecsSystem Spec

  3. #13


    Posts : 3
    Win 8.1


    As an additional observation, safe mode with networking "cures" the problem. Regular rebooting generates the symptom (no browser functionality -- IE or Firefox) again.
      My System SpecsSystem Spec

  4. #14


    Try this, see if you can isolate the cause: Troubleshoot Problem with Clean Boot in Windows 8
      My System SpecsSystem Spec

  5. #15


    Posts : 3
    Win 8.1


    In my case, Ztruker's post led me to disabling the Norton Suite which was apparently factory installed. Disabling cured the issue.
      My System SpecsSystem Spec

  6. #16


    Good going, glad you got it fixed.

    I'd suggest uninstalling Norton completely (download the Norton Removal Tool) then use the built in Windows Defender or one of the other free AV programs but not McAfee.
      My System SpecsSystem Spec

  7. #17


    Posts : 1
    Windows 8.1


    Just did what Chev65 recommended and worked. Thanks for the help...
      My System SpecsSystem Spec

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Internet Connection but browsers do not work.
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