Windows 8 and 8.1 Forums


Poor wifi behaviour and blank chrome tabs

  1. #1


    Posts : 7
    Windows 8 64bit

    Poor wifi behaviour and blank chrome tabs


    Hi,

    Since upgrading to Windows 8 64bit from Windows 7 64bit, I've had the following issues over wifi on my laptop:


    Often wifi seems painfully slow. Often images do not download at all, and web pages do not download completely.


    Sometimes when I open a new tab in chrome from a link, I just get a blank tab, with no url.


    It feels like these 2 issues are related - as if the system intermittantly decides to stop making any effort to get a webpage.


    This can happen when the laptop is the only device on the network that is using wifi.


    Device Manager:

    Click image for larger version

    Any help is greatly appreciated!


    regards,
    D

      My System SpecsSystem Spec

  2. #2


    It sounds like either TCP/IP network stack or winsock is messed up which is a fairly typical problem.

    Winsock entries tells Windows 7 how to access your network services. Additionally, your TCP/IP protocol can be corrupted. The TCP/IP protocol is a stack of 4 layers that includes several transport layers, but when this stack is corrupt you will constantly have connectivity issues.

    Type or copy each command one at a time into an elevated command prompt then hit "enter" after each one, then reboot your machine.


    netsh winsock reset catalog (reset winsock entries)

    netsh int ip reset reset.log hit (reset TCP/IP stack)

    If it's something on the wireless side then you should install Xirrus wifi inspector. A screen shot of this will show me the wireless landscape in your area and adjustments can be made from there.


    Wi-Fi Inspector | Xirrus
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8 64bit


    The 2 netsh commands seem to have improved things: the frequency of blank tabs and halted webpages appears to have significantly reduced, but not completely resolved.

    Here are results from the Xirrus Connection Test run a few times:
    Test Address Summary Result
    DNS Reachable 192.168.1.254 Ping: 4 of 5, 35 msec latency Warning: 20% ping loss
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 22 msec latency Pass
    DNS Lookup www.google.com IP address: 173.194.67.147 Pass
    Internet Reachable 173.194.67.147 Ping: 5 of 5, 68 msec latency Pass


    Test Address Summary Result
    DNS Reachable 192.168.1.254 Ping: 5 of 5, 112 msec latency Warning: high latency
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 12 msec latency Pass
    DNS Lookup www.google.com IP address: 74.125.132.105 Pass
    Internet Reachable 74.125.132.105 Ping: 5 of 5, 112 msec latency Pass


    Test Address Summary Result
    DNS Reachable 192.168.1.254 Ping: 4 of 5, 15 msec latency Warning: 20% ping loss
    Gateway Reachable 192.168.1.254 Ping: 4 of 5, 11 msec latency Warning: 20% ping loss
    DNS Lookup www.google.com IP address: 173.194.67.103 Pass
    Internet Reachable 173.194.67.103 Ping: 5 of 5, 28 msec latency Pass


    Test Address Summary Result
    DNS Reachable 192.168.1.254 Ping: 5 of 5, 6 msec latency Pass
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 3 msec latency Pass
    DNS Lookup www.google.com IP address: 74.125.132.147 Pass
    Internet Reachable 74.125.132.147 Ping: 5 of 5, 31 msec latency Pass


    Here is a screenshot from Xirrus - it's not obvious, but the graph has a constant history of -18dBm.
    Click image for larger version

    For security reasons, I've removed anything from the screenshot with a MAC address.

    regards,
    D
      My System SpecsSystem Spec

  4. #4


    I'm not sure what is causing the ping loss but have you tried changing your DNS server to something else like maybe go into your routers settings and change the DNS servers to Google's DNS at 8.8.8.8 and 8.8.4.4

    You were trying to hide MAC addresses but you didn't realize that you posted your WAN IP address which is a much greater security risk. Still it's not something I'd worry about.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8 64bit


    Do you know what causes winsock and tcpip to get corrupted in the first place?
    Is there a more detailed way I can check:
    a. what the winsock and tcpip set up is on my system?
    b. what they are supposed to be?
    i.e. so that I can confirm whether or not they actually are corrupted?

    regards,
    D
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by dr1ver View Post
    Do you know what causes winsock and tcpip to get corrupted in the first place?
    Is there a more detailed way I can check:
    a. what the winsock and tcpip set up is on my system?
    b. what they are supposed to be?
    i.e. so that I can confirm whether or not they actually are corrupted?

    regards,
    D
    It doesn't work that way, these commands simply fix the problems with winsock or the network stack if there are any, those commands are standard procedure and they can't hurt anything.

    As it is, I'm not seeing any problems at all with your wireless or ipconfig info.

    Those commands have already fixed more machines than you can imagine and they are perfectly safe to run.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8 64bit


    I've changed my DNS to google
    I'm still getting blank chrome tabs, and web videos hanging - over wifi on my laptop.
    I don't get these issues on my PC, plugged directly into the router. I didn't get the issues on the laptop before I upgraded to Win 8 64bit (i.e. when I was on Win 7 64bit).


    Not scientific I know, but when I typed in
    netsh winsock reset catalog
    netsh int ip reset reset.log hit
    things temporarily seemed to improve.


    ...I'm prepared to install win 8 from scratch



    Connection Test Results
    Test Address Summary Result
    DNS Reachable 8.8.8.8 Ping: 5 of 5, 34 msec latency Pass
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 9 msec latency Pass
    DNS Lookup www.google.com IP address: 173.194.67.105 Pass
    Internet Reachable 173.194.67.105 Ping: 5 of 5, 31 msec latency Pass


    Test Address Summary Result
    DNS Reachable 8.8.8.8 Ping: 5 of 5, 31 msec latency Pass
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 9 msec latency Pass
    DNS Lookup www.google.com IP address: 173.194.78.103 Pass
    Internet Reachable 173.194.78.103 Ping: 5 of 5, 31 msec latency Pass


    Test Address Summary Result
    DNS Reachable 8.8.8.8 Ping: 5 of 5, 34 msec latency Pass
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 9 msec latency Pass
    DNS Lookup www.google.com IP address: 173.194.78.103 Pass
    Internet Reachable 173.194.78.103 Ping: 5 of 5, 28 msec latency Pass


    Test Address Summary Result
    DNS Reachable 8.8.8.8 Ping: 5 of 5, 34 msec latency Pass
    Gateway Reachable 192.168.1.254 Ping: 5 of 5, 9 msec latency Pass
    DNS Lookup www.google.com IP address: 173.194.78.103 Pass
    Internet Reachable 173.194.78.103 Ping: 5 of 5, 31 msec latency Pass



    regards,
    D
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8 64bit


    ...looks like the problem may be chrome-specific - at least with videos hanging.
    Running the sames videos on Firefox I don't get that problem.


    Uninstalling and reinstalling chrome hasn't fixed the problem. I've disabled add-ins. I've cleared the cache and all browsing history.


    regards,
    D
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by dr1ver View Post
    ...looks like the problem may be chrome-specific - at least with videos hanging.
    Running the sames videos on Firefox I don't get that problem.
    Uninstalling and reinstalling chrome hasn't fixed the problem. I've disabled add-ins. I've cleared the cache and all browsing history.regards,
    D
    I hope you typed those commands in one at a time hitting enter after each one then rebooted the machine.
    Not scientific I know, but when I typed in

    netsh winsock reset catalog

    netsh int ip reset reset.log hit

    things temporarily seemed to improve.

    Yes my goal was to fix the problem with the wireless connection. Chrome and it's particular problem is another subject altogether, you might want to try the Chrome forum for that problem.

    From what I can see you aren't dropping packets any longer and the problem with the wireless connection appears to be fixed although there are other adjustments that can be made to your router if you want faster wireless connection speeds.

    Changing to 802.11n Only mode will just about double your connection speed, using channel bonding is another way to increase bandwidth, that would be the 20-40Mhz setting, 20Mhz is single channel mode.
      My System SpecsSystem Spec

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