Recent content by zukini98

FYI - I'm using a USB, not a disk.

Hello, Stupid question. Am I creating the USB from my laptop - the one with the new hard drive? I only ask because option 2 screenshot shows the .is files on a backup drive. My backup is on an external hard drive. Thanks!

Thank you so much for this information. I did a system image. I'll take a look at the links you provided. Thanks again.

I have a Dell 17R. I sent it for repairs because it wasn't booting up. They replaced the motherboard and installed a new hard drive. I had a Samsung 840 SSD and now it's a regular hard drive. I'm trying to do a system image restore to get all of applications back, many of which I've had on...

Thanks very much for your help. I really appreciate your time and assistance. Hopefully this takes care of the issues for me.

Should I reinstall the Norton products or should I use another product for antivirus, etc.?

I've keyed in "verifier/reset" at a command prompt. It flashed and nothing was returned. Do I need to uninstall all Norton applications?

I did a search for driver verifier and I see DriverDoc and driver updater.

Sorry for all of the stupid questions. I've reviewed the applications and Symantec Endpoint is not listed. The only Symantec programs listed are Norton - Norton Zone, North Security and Norton Management. Which do I need to uninstall?

Thanks for the information. Do I also need to disable driver verifier - how do I do that?

New Diagnostic File I've attached the new file from the second process. Thanks in advance for your time.

Thank you - running it now.

I ran the process a second time and the file produced was the same size. I tried to upload the most recent log file but received an invalid file message. What would you suggest?

OK. I'll upload the new file from your process as soon as it's done.

I am rerunning your process as that is the only file that was generated. There are 36 files for this year. Do you want me to move some of the files from the folder and then try to run the process again?