Recent content by SidVicious

It is on a flash drive. Several. I have tried many of them, loaded with the program. It is Windows 8. These details are in the first post?? I'm not sure who I'm supposed to ask about this. I feel lost. :/ Microsoft wouldn't help me if their future depended on it.

^Easy Tech Toolbox for WinPE. I've run every hardware/system config/settings scan I can think of, with no problems back.

The program is from Staples. that's all I know about who made it. I think the computer itself isn't freezing though, but rather the keyboard and mouse stop working, so it looks like once it boots into the program, the usb ports for the perph. devices stops working? How would I get the...

Is there any way to tell if it's a virus or a configuration issue? I don't want to install a ton of antivirus onto a customer's computer for it not to fix anything.

I ran it, and it said there was no threat found, and that Win32/Sirefef.EV wasn't found in my system.

Noooot quite. I should have left this information out of my initial post, perhaps. They have already paid for the virus removal, and I don't forsee it being difficult, it's a pretty common service for the store. The issue mainly is just that when booting from the USB, the pc freezes. It's a...

Hi. My name is Sidney, I'm a technician for Staples. I have a customer with a pc that has an abundance of viruses, and to remove them, I boot into a program located on a flash drive. However, when I boot into the flash drive on this pc, it loads the program, and then freezes. Nothing moves, no...