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Recent content by sheryltoo

  1. S

    can't print-have to run onenote

    OK, Thanks. I'll have her try that.
  2. S

    can't print-have to run onenote

    Can you run a repair even if you don't have a usable copy of Office? Her trial version expired. One Note is not set as default. In fact it's not even listed under devices. She also hasn't changed her router but I was thinking it might not hurt to reinstall the printer.
  3. S

    can't print-have to run onenote

    I'm trying to help a friend get her printer working. Every time she tries to print, she gets a message saying she has to run onenote first. I had her check to see what her computer shows for the default printer and it's her HP envy, which is what it's supposed to be. There's nothing listed for...
  4. S

    computer says low disk space but I have over 800GBs free

    Thanks for the suggestion. I've had this computer since January and never ran into that message before. I did however just restored the computer back to it's factory settings about a week ago because of problems I've been having with my wireless adapter. This was per a suggestion from HP...
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    computer says low disk space but I have over 800GBs free

    I ran that first scan and didn't have any malware. I'm not sure if I want to run the second program because I wouldn't know what to tell the program to delete if it found something. And here's a screen cap of my message. It says low drive space on C drive so I don't think it has to do with my...
  6. S

    computer says low disk space but I have over 800GBs free

    I just got a message on my hp laptop this morning saying I had low disk space on my C drive, which is my primary drive but when I checked to see how much space was left it says I have 846gbs free out of 908gbs. Why would I get this message when it looks as if I have plenty of free space?
  7. S

    kernel data inpage error

    After updating my wireless adapter, I'm back to having Internet connection problems. I'm going to give HP a call again and see what they have to say. I had called them about the bsod and all they had me do was a hard reset. I didn't feel very confident that that fixed my problem and maybe it...
  8. S

    kernel data inpage error

    The first driver you said I should update points to a Pinnacle program but I don't see anything about driver updates. I am using a version that wasn't really compatible with Windows 8 and had someone from pinnacle helping me make it work by installing a patch, along with doing some other things...
  9. S

    kernel data inpage error

    Thanks. Here's my zip file.
  10. S

    kernel data inpage error

    I was using my computer and thought I might have heard a quick beep but nothing happened so I wasn't sure if I was just hearing things but then perhaps 5 minutes later I got a blue screen with a message saying my computer had to shut down and restart. It said I could get more information about...
  11. S

    Windows 8.1 Wifi showing "limited" or "No Internet Access"

    Thanks for those links. It sounds as if my problem is a little different so I'm not sure if the advice will work but it's worth a try.
  12. S

    Windows 8.1 Wifi showing "limited" or "No Internet Access"

    I have Intel Centrino Wireless N2230 adapter and my driver is dated 8-8-2013. According to Windows update, there's a new driver and I tried installing it the other day thinking that would fix the problem but it didn't. When HP had me uninstall everything and then reinstall the software and...
  13. S

    Windows 8.1 Wifi showing "limited" or "No Internet Access"

    Could you please tell me where to find those settings? And just for the record, I haven't changed any wireless settings and before this disconnect problem started. Everything worked fine up until several weeks ago. I've had the computer since January 2014.