Recent content by nvrau

Well, I have been able to isolate the problem a bit further. TPB was working on my new PC until I added a software product we build in-house. I work for a software company and after installing our own product TPB started BSOD. Development believes it may have to do with a COM .dll file being...

@usasma Thank you for all your help & time, it is truly impressive! My employer ended up giving me a new PC and TPB works without issue. PM me a PayPal eMail and I am happy to make a donation for your efforts to show my appreciation.

I was able to complete all suggested steps, including the Driver Verifier, without any issues. However, I chose to run without "Special Pool" due to the warning of "small amount of RAM". I ran the HD diagnostics, nothing was found. I ran the Driver Verifier and created the BSOD a hand full of...

I have completely removed Sophos and tried the uninstall/reinstall/uninstall suggestion for Junos. Still BSOD so it looks like Driver Verifier is my last option. Dump attached. Just going through the setup process for Driver Verifier and have a couple of questions. The instructions on your...

Hmmm, Juniper is in every dump? I removed it, tested and then updated to the latest version... OK, thank for all your time. I'll see if Driver Verifier can be run.

Using the information on the Sophos forum. I tried the following: Disabled Sophos services and disabled from Windows startup. Tested TPB and no change. Renamed all four savonaccess.sys to savonaccess.sys.off. Tested TPB and no change. Uninstalled TPB, rebooted, downloaded another copy...

@usasma Thank you for this input. Just to be clear, my PC is no longer going to BSOD. Since adding the software key, when I select TPB, it is running in Task Manager (TM) but never actual appears on the screen. I uninstalled Juniper Juno Pulse VPN, tested and TPB is still not appearing...

Interesting events as I am no longer getting BSOD when opening TP. Not directly due to troubleshooting but because I entered my registration key. However, TP still doesn't open. I can see it running in Task Manger and it is using about 25% of CPU capacity but it never shows up on the screen or...

Thank you again for the continued assistance! I successfully uninstall RIM soft, ZTE Mobile Broadband, several other applications I am not using and the PrimoPDF. I research all the others, most without success, and ran the updates on the one's I found. The CyberLink product has an app to...

No dice! Did you want another dump for after I reset to default? Do you think it may be the default font TP is trying to use? Maybe there is a way to change the default within files or install the missing font.

Ok, thanks for that. I haven't changed the font on the system but I will try this anyway.

My original post stated the TreePad software was installed on the PC, it was not. It was only on the SDcard. I just realised this so I installed in on the PC and tried to run the app but with the same results. I attempted to run it a hand full of times, all with the same results as with the...

Hi Anshad, thanks for the quick reply! This is a work PC so I will not be able to uninstall Sophos but I may be able to disable it. Otherwise, all I can do is try to start it several times to see if a pattern emerges which will be helpful.

The BSOD displays "system_service_exception (win32k.sys)" when I launch TreePad Business Edition (Treepad Business Edition: All-in-one Organizer, PIM/database, Word Processor, notes manager, search engine, Web site generator and much more!) from the PC or SD card; same result in XP or W7...