Windows 8 and 8.1 Forums


Win7x64 Ult -> Win8 Pro RTM upgrade failure

  1. #1

    Win7x64 Ult -> Win8 Pro RTM upgrade failure


    Got my Win7 install all ready to go for Win8 tonite and kicked off the upgrade.

    It got so far as to reboot and show "Getting system ready" then it error'd out with "Windows was unable to upgrade one or more components" and then reverted me back to win7.

    Where can I go to find out more about what error'd out so I know what I have to do to fix this?

    Thanks!
    B

      My System SpecsSystem Spec

  2. #2


    Think i found the log in the Pather dir. here's what I found when searching for 'Error' and grabbing the first hit and some context:

    2012-08-22 18:24:01, Error CSI 000002de@2012/8/22:23:24:01.646 (F) base\wcp\componentstore\com\advancedinstallerstore.cpp(565): Error HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) originated in function Windows::COM::CComponentStore::IAdvancedInstallerAwareStore_ResolvePendingTransactions expression: HRESULT_FROM_WIN32(14099L)
    [gle=0x80004005]
    2012-08-22 18:24:01, Info CBS Not able to add C:\WINDOWS\Logs\CBS\CBS.log to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2012-08-22 18:24:01, Info CBS Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
    2012-08-22 18:24:01, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2012-08-22 18:24:01, Info CBS Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    2012-08-22 18:24:01, Error CSI 000002df (F) HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) #130# from Windows::COM::CComponentStore_IAdvancedInstallerAwareStore::ResolvePendingTransactions(dwFlags = (DontFailIfPrimitivesPending|IndicatePrimitiveRollback), Progress = NULL, Phase = 0, Disposition = (unknown enumerant 0)[3]" | "0)[gle=0x80073713]
    2012-08-22 18:24:01, Error CBS Startup: Failed to process advanced operation queue, startupPhase: 0. [HRESULT = 0x80073713 - ERROR_ADVANCED_INSTALLER_FAILED]
    2012-08-22 18:24:01, Info CBS SQM: Failed to read RptTime time value from registry. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2012-08-22 18:24:01, Info CBS SQM: Failed to read RptCount count value from registry. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2012-08-22 18:24:01, Info CBS Clearing HangDetect value
    2012-08-22 18:24:01, Info CBS Saved last global progress. Current: 83, Limit: 83, ExecuteState: CbsExecuteStateResolvePending
    2012-08-22 18:24:01, Info CBS Setting original failure status: 0x80073713, last forward execute state: CbsExecuteStateResolvePending
    2012-08-22 18:24:01, Info CBS Startup: Processing complete. [HRESULT = 0x80073713 - ERROR_ADVANCED_INSTALLER_FAILED]
    2012-08-22 18:24:01, Info CBS Restored system sleep block state: 0x80000003
    2012-08-22 18:24:01, Info CBS Enabling LKG boot option
    2012-08-22 18:24:01, Error [0x030149] CMI Callback_CBS_Do_OnlineInstall:Calling startup processing failed 0x80073713
    2012-08-22 18:24:01, Info CMI CBS_Core_Finalize:Calling cbs core finalize
    2012-08-22 18:24:02, Info CMI CBS_Core_Finalize:Calling cbs core finalize complete
    2012-08-22 18:24:02, Error [0x030153] CMI Callback_CMI_ConfigInstall: CBS startup processing re-run failed.
    2012-08-22 18:24:02, Info [0x0640ae] IBSLIB PublishMessage: Publishing message [Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation.]
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8 Pro


    I am trying to do the same thing as you and am having a similar problem.
    After the reboot, all I get is the blue logo and the spinning circle.

    I have tried many things, without success.
    It is a GIGABYTE GA-X79-UD5 motherboard.

    I have checked the file hash of my TechNet ISOs, and have tried upgrading using a USB, mounting the ISO and using a DVD. I get the same result no matter what media I use.
    I have tried disabling the Marvell controllers on my GIGABYTE motherboards, as I read they can cause problems, but with no success. I have also tried disabling any additional hard drive so there is only a single drive (SSD) plugged in. I have also tried moving my main SSD to a different controller. I have also upgraded the BIOS on my motherboards and have also upgraded the firmware on my SSDs.

    Here is a picture of the screen where my installation is stuck. The circle keeps spinning, but the installation does not progress past that.
    Last edited by Stigg; 25 Aug 2012 at 01:35.
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by Stigg View Post
    I am trying to do the same thing as you and am having a similar problem.
    After the reboot, all I get is the blue logo and the spinning circle.

    I have tried many things, without success.
    It is a GIGABYTE GA-X79-UD5 motherboard.

    I have checked the file hash of my TechNet ISOs, and have tried upgrading using a USB, mounting the ISO and using a DVD. I get the same result no matter what media I use.
    I have tried disabling the Marvell controllers on my GIGABYTE motherboards, as I read they can cause problems, but with no success. I have also tried disabling any additional hard drive so there is only a single drive (SSD) plugged in. I have also tried moving my main SSD to a different controller. I have also upgraded the BIOS on my motherboards and have also upgraded the firmware on my SSDs.

    Here is a picture of the screen where my installation is stuck. The circle keeps spinning, but the installation does not progress past that.
    hi stigg
    my experiences of upgrading have all gone well. The screenshot that you have posted is normal however and although it may appear to have stalled it has not and can take up to 30 minutes to continue in complete silence from the hard drive
    Microsoft should code a message i feel to say all is well or speed up the final transition
    i would try again and good luck
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    Windows 8 Pro


    Thanks Nick. But I have left it for over an hour.
    Is that normal?
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by Stigg View Post
    Thanks Nick. But I have left it for over an hour.
    Is that normal?
    no that is way to long i would try again downloading the 64bit/32bit as applicable pro 8 using the Microsoft down loader that is signed and then burn the ISO with imgburn to a new DVD
    as i said above the process is slow i felt it was slow anyhow and think there is room for improvement come the public release
    as you are upgrading from within windows do make sure that that no program's are running if your going for a full clean install then the best way is to just boot from the dvd and install that way
    lets us know how it goes
      My System SpecsSystem Spec

  7. #7


    Posts : 17
    Windows 8 Pro


    Nick. I have checked the file hash with what is posted on Microsoft's site, and mine is the same.
    I have also successfully installed using the same ISO on another computer.

    I have tried using a DVD, using a memory stick and mounting the ISO, but it always stops as posted previously.
      My System SpecsSystem Spec

  8. #8


    Hi stigg
    As long as you have done as my suggestions then i cant add anything further

    you may have to do a full format and install from boot which will obversely work and forget about upgrading not ideal but at least you move forward

    There are many types of reasons on why a upgrade may fail my sons for example got to the last five minutes of install on his laptop and then all hell broke out it sounded as if the fire alarm had gone off same type of sound I've never heard anything like it in my life and hope i never have to again so he had to end up doing a full format and reinstall and all went well
      My System SpecsSystem Spec

  9. #9


    I've documented the solution to my particular failure to upgrade in a blog post:

    Windows 8 upgrade problems? Join the club | .Netitude | .Net development with an edge

    Hope this helps others!
    B
      My System SpecsSystem Spec

  10. #10


    Posts : 17
    Windows 8 Pro


    OK. I have solved my problem.

    I started the installer upgrade in Windows, then after the second reboot before it starts the installation outside of Windows, I went into the BIOS and changed my Intel SATA controller from AHCI to IDE.

    I saved the BIOS settings, then it rebooted and began to install fine. No more logo and spinning circle problem.

    After getting back into Windows 8, I wanted to enable AHCI, so I used the procedure for changing it from this site here.


    Thanks for everyone's suggestions, but sometimes you just have to be persistent and find a solution yourself.
    Last edited by Stigg; 28 Aug 2012 at 21:43.
      My System SpecsSystem Spec

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