Windows 8 and 8.1 Forums


Please Help! Stuck On Windows 8 Install

  1. #1


    Posts : 9
    Vista 32 Bit

    Please Help! Stuck On Windows 8 Install


    Hi - I'll be grateful for any help you might be able to give with this, as I've managed to get myself stuck trying to install Windows 8 Release Preview. Here's what I did and what happened.

    1. Downloaded Windows 8 Release Preview 64 bit from MS.
    2. Clicked on the download which took me to Roxio software to burn a disc (ISO I think).
    3. Put the disc in my Vaio and re-started.
    4. Began the install.
    5. Filled in the first 'Windows Setup' screen.
    6. Entered the product key.
    7. Agreed license terms.
    8. Selected 'Custom Install' (at that time I was following a guide for a clean install).
    9. Chose the pre-selected drive for where to install Windows, clicked 'Next'.
    10. Now the problems start. When I got back to my desk, I have a 'System Recovery Options' dialog box.
    11. Options are 'Startup repair', 'System restore,' 'Windows complete PC restore,' Windows memory diagnostic tool,' 'Command prompt'.
    12. Selecting 'Startup repair returns a message 'cannot repair this computer automatically,' and in the Problem Details drop-down there is a bunch of stuff including 'Problem signature 6 OSVersionMismatch'.

    Note: I was running Vista 32 before but since my Vaio is 64-bit ready I choose the 64-bit W8 download.

    I have no idea how to proceed. I'm currently working from a Mac but could get access to a different PC if that's required to solve this problem.

    Thanks in advance for any help you can give.

    Dan

      My System SpecsSystem Spec

  2. #2


    Try running in the install again
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Vista 32 Bit


    Hi - I'm not even sure how to do that. When I restart with the 64-bit ISO disc in, it doesn't trigger the install, it just goes straight to the 'Systems Recovery Options' dialog box. (I think it's trying (?) to boot into Vista, maybe, as it seems that it has a Vista loading screen just before this, but I'm not really sure.)
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Vista 32 Bit


    Also, when looking at Startup Repair 'Diagnosis and repair details' it says:

    Root cause found:
    The operating system version is incompatible with Startup Repair

    Is this caused by running a 64 install over Vista 32?
      My System SpecsSystem Spec

  5. #5


    Posts : 5,707
    Windows 8.1 Pro


    Are you booting directly off the DVD drive from the BIOS screen? I'm not too sure if you are.

    If you can get into vista, try making a partition on your hard drive if you have enough space and try installing Windows 8 onto that partition.
      My System SpecsSystem Spec

  6. #6


    Don't go away when installing - it re-boots without telling you to take the disk out of the drive (same with USB dongles) - so it goes back to the start of install but finds a system there and gets confused....
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Vista 32 Bit


    Quote Originally Posted by MadHorseman View Post
    Don't go away when installing - it re-boots without telling you to take the disk out of the drive (same with USB dongles) - so it goes back to the start of install but finds a system there and gets confused....
    Okay, thanks, I suppose that helps explains what went wrong. Still, how can I start the install process over again?
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Vista 32 Bit


    Quote Originally Posted by Coke Robot View Post
    Are you booting directly off the DVD drive from the BIOS screen? I'm not too sure if you are.

    If you can get into vista, try making a partition on your hard drive if you have enough space and try installing Windows 8 onto that partition.
    I don't know how to get to the BIOS screen, when I switch on, it just goes to the System Recovery Options dialog box.

    I'd be happy just to do a fresh install, I don't really need to keep any programs/files, but I just don't know how to get out of this error loop. I don't know how to trigger the ISO install disc to start the install over.

    Thanks.
      My System SpecsSystem Spec

  9. #9


    Are you re-booting with the DVD disc still in? I seem to remember it did that with me until I rebooted with the disc out, then it carried on with the install...

    Otherwise you may have to scratch the HDD with another utility and start again. (You do have 2 computers - right?) - others have recommendations for bootable disk utilities, all the way to a live Ubuntu install!
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Vista 32 Bit


    Quote Originally Posted by MadHorseman View Post
    Are you re-booting with the DVD disc still in? I seem to remember it did that with me until I rebooted with the disc out, then it carried on with the install...

    Otherwise you may have to scratch the HDD with another utility and start again. (You do have 2 computers - right?) - others have recommendations for bootable disk utilities, all the way to a live Ubuntu install!
    Hi I've tried rebooting several times without a disc in, and also with the 64 bit disc in or the 32 bit. I just get the same 'System Recovery Options' dialog box each time. I just can't seem to trigger any other options/screen/install.

    Any ideas??
      My System SpecsSystem Spec

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