Windows 8 and 8.1 Forums


Help resetting Dell running Windows 8.1 English 64 bit

  1. #1


    Posts : 2
    Windows 8.1

    Help resetting Dell running Windows 8.1 English 64 bit


    The computer is packed with viruses and it's nearly unusable, and I think a factory reset is my only option. When I click Get started on the option in the Recovery tab of the Update and Recovery section in the PC Settings, It brings up a screen that says "Please wait" and in smaller text below that a spinning circle of dots and the word "preparing." After about 3-4 minutes on average, that text is replaced with "Insert media" in large text, and then in smaller text "Some files are missing. Your Windows installation or recovery media will provide these files." How do I get past this screen to initiate the factory reset? I'm not very good with computers, and I'd be very grateful if anyone could help me with this predicament I'm in.

      My System SpecsSystem Spec

  2. #2


    I found this on the Dell site. This is for Win 8 machines.
    Here is the procedure.
    Dell Backup and Recovery 1.8: Recovery | Dell US
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thank you, fireberd for the reply, but in step 5 for the steps in the site you linked, it instructs to click the "Dell backup and recovery" option in the "Troublseshoot" section. This option does not appear for me. Only the other three do.
      My System SpecsSystem Spec

  4. #4


    As yours is missing (or corrupted) you will then need a Win 8.1 install disc to reinstall.
      My System SpecsSystem Spec

  5. #5


    Posts : 135
    Windows 8 Pro


    Your computer should have come with Dell software to make a factory recovery USB flash drive. You probably need one that is 32GB in size. It is the first thing I do when I buy a new computer. After the flash drive is made, label it, put it in a safe place, and don't use it for anything else. I always buy a good quality, new, flash drive, but a used one will also work.
    If your hard drive ever goes bad, or in situations like yours, you can use the flash drive to restore the operating system.

    You will not be able to restore the operating system if the new hard drive is smaller than the original. I found that out the hard way.

    Here is a guide to make the flash drive.

    Dell Backup and Recovery 1.8: Factory Recovery Media | Dell US
      My System SpecsSystem Spec

Help resetting Dell running Windows 8.1 English 64 bit
Related Threads
I purchased an H.P. ll-in-One with Windows 8.1 installed. I specifically stated I wanted the op system to be in English. It isn't . The control of the computer is in Hebrew. Some, perhaps most of the applications are in English. I need to know if and how I might change the operating system...
Random BSOD on Dell e7440 running Win 8.1 in BSOD Crashes and Debugging
I have a machine that is receiving random BSOD's throughout the day. I have not seen it happen however the user that I am working with says it seems to occur when plugging in USB's and or placing it on a docking station. I have tried working with both drivers and updating the bios but still...
Windows 8.1 English Backup in Installation & Setup
I have had a lot of issues with windows 8.1 pro I down loaded by the way of the internet. Will the Windows 8.1 English Backup D give me a clean and complete version of 8.1 pro? Thanks for your help
Hey there, I purchased an ASUS x501U a few months ago at Target--it is a cheap computer but it got decent reviews and the specs are actually pretty good. I went to reset the factory settings, and there was an error (This also occurs with refreshing). After several tries, I have gotten my...
Microsoft has just confirmed in a short post on its community forums below that Windows 8.1 Preview is now available in the English (UK) language from the Store and ISO file download. Source: Windows 8.1 Preview available in English (United Kingdom) - Microsoft Community 24168
For all foreigners living in China who want to have Windows 8 in English I highly recommend to do as described below. It will add the cost of a Windows 8 Pro Pack license but will save you hours of wait, discussions, reinstallation and uncertainty. Windows 8 PRC which comes pre-installed on all...
hi guys, is this possible? I have 1 english download (not installed yet since i am upgrading the hardware and want to wait), and 3 licenses dutch. I changed my mind and want 2 x english installed, so is this possible: to load Windows 8 english version and activate with the dutch code?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook