Windows 8 and 8.1 Forums

Need Help!!!

  1. #1

    Posts : 1
    windows 8.1 pro

    Need Help!!!

    I recently bought a laptop from a friend of a has windows 8,1 pro on it.. but when i got it home and turned it on it says that windows is not ask for a key ..well nnedless to say the friend of the friend i bought it from don't know nothing .i was told to download the new windows 10 and that would fix the problem but it ask for a key as i dont know what to do..

    Some one please help me
    email me or post here

      My System SpecsSystem Spec

  2. #2

    Sounds like the computer came with Home or Core and the friend of a friend updated it to Pro but does not have a valid key for it. You can't upgrade to Windows 10 until the current installation is activated, which you can't do because you don't have a valid key.

    The following will show us what the laptop came with.

    Download and run ShowkeyPlus

    Capture image and post here. Should look something like this.

    Click image for larger version

    Make sure to hide the installation keys before posting the image here.

    You should be able to download the correct Windows 8 or 8.1 ISO and clean install it
    Windows 8 and Windows 8.1 ISO - Download or Create

    or use the built in recovery partition to restore the computer to it's factory new state. Please fill out your System Specs so we know what hardware you have.

    See here: How to See Your System Specs with "System Info"

    Edit: Just found out if you click on the keys in the ShowkeyPlus window, they are hidden by asterisks (*****) except for the last set.
      My System SpecsSystem Spec

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