Solved Dell 660s can't see optical drive after HD replaced

dmtnap

New Member
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6
My hard drive crashed and I am attempting to replace it with an identical drive. I put the recovery cd's in the optical drive and I get 'no boot device available' I attached another dvd with a usb cable and it still can't find it. If I take the disk and the drive and attach it to my laptop it boots (so drive and disk is good.) I suspect something in memory? If I let it attempt to boot a few times it eventually takes me to the 'your PC needs to be repaired' The Boot Configuration Data is missing file \EFI\Microsoft\Boot|BCD Error Code 0xc0000185. Any assistance would be greatly appreciated!!
 

My Computer

System One

  • OS
    windows8
When you try to boot the optical drive, are you pressing F12 at power on which gives you the boot menu, so you can select the CD/DVD drive?

If its not detected with F12, double check the cabling for the optical drive. A connector may have been inadvertently disconnected while replacing the hard drive.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
When you try to boot the optical drive, are you pressing F12 at power on which gives you the boot menu, so you can select the CD/DVD drive?

If its not detected with F12, double check the cabling for the optical drive. A connector may have been inadvertently disconnected while replacing the hard drive.

Yes, I have played with the boot order F12. I also double checked for loose cable connections.
 

My Computer

System One

  • OS
    windows8
Try resetting the BIOS. With the PC powered off, open the case and remove the CR2032 CMOS backup battery for at least 10 minutes.
Reinstall the battery, observing polarity. Power on the PC and see if this helps.

If not, suggest you post on the Dell Community support forums.
Desktop - Dell Community
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Is it a SATA or a PATA (IDE) drive?
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Ok, thanks. Try fireberd's suggestion to power reset the BIOS.
WHen you power up aft6er putting the battery back in, go into BIOS Setup and load defaults and set the date and time.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
I reset the CMOS (removed battery), reset date/time and got the same results. Odd, If I use the internal OD (Sata2), set to boot of OD, lights come on and it spins but reports 'no boot drive.' If I use the USB with a 2nd dvd drive, set boot order to USB, dvd spins but reports no boot drive. I'm stumped. Thank you both for your input.
 

My Computer

System One

  • OS
    windows8
Is it set for UEFI mode? Did you turn Secure Boot off? I think you have to if you want to boot a CD/DVD.

You could try downloading the latest Windows 8.1 ISO that matches what you had then create a flash drive to install from, see if that work.

Windows 8 and Windows 8.1 ISO - Download or Create

Create the ISO then use Rufus to create the flash drive from the ISO. Create a UEFI/GPT style flash drive.
Boot it and see if you can install.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Is it set for UEFI mode? Did you turn Secure Boot off? I think you have to if you want to boot a CD/DVD.

You could try downloading the latest Windows 8.1 ISO that matches what you had then create a flash drive to install from, see if that work.

Windows 8 and Windows 8.1 ISO - Download or Create

Create the ISO then use Rufus to create the flash drive from the ISO. Create a UEFI/GPT style flash drive.
Boot it and see if you can install.

Dell embeds the product key on the mother board so I don't have it. I think I'm stuck using their recovery CD or buying the OS again.
 

My Computer

System One

  • OS
    windows8
Not true. The Windows 8.1 installer will read the key from BIOS and it will activate.
This is true only if you download the right version of Windows 8.1 of coourse.

8.1MCT.jpg

If you get the right one, you will not be asked for a key during install. It will use the one in BIOS.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Is it set for UEFI mode? Did you turn Secure Boot off? I think you have to if you want to boot a CD/DVD.

You could try downloading the latest Windows 8.1 ISO that matches what you had then create a flash drive to install from, see if that work.

Windows 8 and Windows 8.1 ISO - Download or Create

Create the ISO then use Rufus to create the flash drive from the ISO. Create a UEFI/GPT style flash drive.
Boot it and see if you can install.

Thanks! ISO and Rufus solved it Kudos!
 

My Computer

System One

  • OS
    windows8
Glad to hear it. Hope you like Win 10, I know I do.
 
Last edited:

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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