Windows 8 and 8.1 Forums

desperate help with program files x86 reinstall basic

  1. #1

    Posts : 1
    windows 8.1

    desperate help with program files x86 reinstall basic


    Hi I need expert advice please, i have a laptop acer es1-612-csyw , and i desperatleyy need to reset /refresh it as have a virus . ive seen how to do this on vids and its simple enough. the problem i hav is i have no idea how to put the programs back on, to actually initiate the reinstallation of them (im a novice but with step by step guaranteed instructions,i can do it)

    the programms list i will put at bottom. so it said it will make a copy of the programs files that i will lose (for refresh ,but i did not go ahead with it) . so what do i do? save all the program files ,and put on external usb hard drive? and then refresh and plug it back in, but how to i initiate the reinstallation of all the essential programs ? they dont seem to have any kind of basic set up just click icon etc . they are essential ones such is intel , internet explorer ,microsoft office etc.

    and i assume windows will stay same so not need to reinstall windows at all it says i wont am just totally lost , i dont want to refresh and then be stuck with a unusable computer .

    so it created a windows Program Files (x86) and within there is ..well loads ,of the programms it will remove . so how do i activate these programs once ive refreshed ? real ultra simple instructions please i dont know how to activate/reinstall these programs and will be stuck without them.i have windows 8.1 . i have NO disk or anything for any programms,the laptop was new but didnt come with any disk and was very easy to set up

    i wont bore you with it all but im very ill and need my computer as can barely talk or move its my lifeline really . the virus means the pay as you go mobile broadband dongle i use..the data is being swallowed MASSIVELY so please help,im desperate to fix asap many thanks really appreciate help but please only expert advice (but in beginners terms ha )

    many thanks for your help really appreciate it

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Have you tried to remove the virus ?

    If Windows Defender won't remove it, there are many free anti-virus programs available.

    I use Avast.
    The paid version.
    I haven't had a virus for many years.

    There is

    Others here may offer more advice.
    It may be easier to remove the virus than to refresh or reinstall.
      My System SpecsSystem Spec

desperate help with program files x86 reinstall basic
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