desperate help with program files x86 reinstall basic

help please123

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HELP DESPERATLEY NEEDED PLEASE

Hi I need expert advice please, i have a laptop acer es1-612-csyw , and i desperatleyy need to reset /refresh it as have a virus . ive seen how to do this on vids and its simple enough. the problem i hav is i have no idea how to put the programs back on, to actually initiate the reinstallation of them (im a novice but with step by step guaranteed instructions,i can do it)

the programms list i will put at bottom. so it said it will make a copy of the programs files that i will lose (for refresh ,but i did not go ahead with it) . so what do i do? save all the program files ,and put on external usb hard drive? and then refresh and plug it back in, but how to i initiate the reinstallation of all the essential programs ? they dont seem to have any kind of basic set up just click icon etc . they are essential ones such is intel , internet explorer ,microsoft office etc.

and i assume windows will stay same so not need to reinstall windows at all it says i wont am just totally lost , i dont want to refresh and then be stuck with a unusable computer .

so it created a windows Program Files (x86) and within there is ..well loads ,of the programms it will remove . so how do i activate these programs once ive refreshed ? real ultra simple instructions please i dont know how to activate/reinstall these programs and will be stuck without them.i have windows 8.1 . i have NO disk or anything for any programms,the laptop was new but didnt come with any disk and was very easy to set up

i wont bore you with it all but im very ill and need my computer as can barely talk or move its my lifeline really . the virus means the pay as you go mobile broadband dongle i use..the data is being swallowed MASSIVELY so please help,im desperate to fix asap many thanks really appreciate help but please only expert advice (but in beginners terms ha )

many thanks for your help really appreciate it
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    CPU
    acer es1-512-c5yw
Have you tried to remove the virus ?

If Windows Defender won't remove it, there are many free anti-virus programs available.

I use Avast.
The paid version.
I haven't had a virus for many years.

There is https://www.malwarebytes.org/antimalware/

Others here may offer more advice.
It may be easier to remove the virus than to refresh or reinstall.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
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