Windows 8 and 8.1 Forums


Resetting Windows 8.1 Leads To Loop Which Can't Be Fixed

  1. #1


    Posts : 9
    8.1

    Resetting Windows 8.1 Leads To Loop Which Can't Be Fixed


    So basically I would like to start off by saying I messed up bad and I don't think this is fixable. I wanted to reset my computer on windows 8.1 and it said insert a windows media key so I did and it started to reset at first fine then I decided I no longer needed the disc so I ejected the disc whilst it was resetting. After that I tried booting it back and it said, diagnosing your PC, starting repairs after this It would load a screen which says 'Automatic Repair couldn't repair your PC' 'Log filr D:\Windows\System32\Logfiles\Srt\SrtTrail.txt', from here I'm given the option to go into advanced options and reset again this time round when I insert the disc it says it is not valid. I tried booting up from the disc and its telling me to reinstall windows and type the windows 8 key but I don't have one my computer came pre set with windows 8 installed and a disc, so I cancelled out of the install and clicked 'repair your computer' again it gives me the option to reset I click reset and i'm given another error which says 'unable to reset your PC. A required drive partition is missing'.

    My friend recommended me to post my issue on here for a solution however I really hope I don't have to buy another windows 8 key because at the moment I don't have a job and need my computer working I have no clue what to do and I'm very worried if this will ever be fixed.

    Thanks in advance!
    Last edited by RashadF; 03 Aug 2015 at 05:13.

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  2. #2


    Posts : 879
    Windows 10


    Quote Originally Posted by RashadF View Post
    my computer came pre set with windows 8 installed
    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
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  3. #3


    Posts : 9
    8.1


    The computer is a custom gaming computer will that matter?
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  4. #4


    Posts : 879
    Windows 10


    How to download and clean install Windows 8.1 if you don't have an OEM computer that came with Windows 8/8.1 preinstalled. -> link

    NOTE!

    Do not delete the partitions on your hard drive, if you have important files on your hard drive and you will not be able to backup your important files.

    - Select the partition on which Windows is installed (see screenshot below).
    - Click on the "Next" button.



    - You will receive the following message (see screenshot below): If the partition you've chosen contains files from a previous Windows installation, these files and folders will be moved to a folder named Windows.old. You'll be able to access Windows.old, but you won't be able to use your previous version of Windows.

    - Click on the "OK" button.
    - The installation of Windows will begin.



    Be sure to copy any files that you may want out of the Windows.old folder before you delete it.

    Windows.old Folder - Delete in Windows 8
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  5. #5


    Posts : 9
    8.1


    I have no product key, when I bought the computer they did not send me a product key will that effect anything?
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  6. #6


    Posts : 879
    Windows 10


    The installation does not succeed, if you do not have a product key.
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  7. #7


    Posts : 9
    8.1


    How much is a product key which is legitimate?
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  8. #8
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  9. #9


    Posts : 879
    Windows 10


    Quote Originally Posted by RashadF View Post
    my computer came pre set with windows 8 installed and a disc
    Usually the product key is on the box that came with the DVD.

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    8.1


    Thank you for you help, I called up the company of which made my computer they told me where to find the licence key I followed your steps and have resolved the issue.
      My System SpecsSystem Spec

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Resetting Windows 8.1 Leads To Loop Which Can't Be Fixed
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