Windows 8 and 8.1 Forums


I am trying to reformat my pc but I get an error saying:

  1. #1


    Posts : 2
    windows 8.1

    I am trying to reformat my pc but I get an error saying:


    "The computer started using Windows Installation media. Remove the installation media and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [DO not select !custom [advanced] to perform an upgrade. !custom advance installs a new copy of Windows and deletes your programs and settings"
    What is wrong with my pc? I have reformatted a number of times but this is the first time I have ever encountered this error?

    I have tried to repair my pc but it ends up saying "unable to reset your pc. a required drive partition is missing."

    I have no idea what of what is going on. Please help?

    Note: I am not really familiar with computers and I am a noob. Please be gentle!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    It appears you are using UPGRADE media..

    Download and create windows 8.1 setup media > Create installation media for Windows 8.1 - Windows Help

    then boot from that setup media and continue with a clean installation
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8.1


    Quote Originally Posted by KYHI View Post
    It appears you are using UPGRADE media..

    Download and create windows 8.1 setup media > Create installation media for Windows 8.1 - Windows Help

    then boot from that setup media and continue with a clean installation
    so then I will use that usb as me "Windows recovery disk"
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    yes, unless your create an OEM type recovery partition
    or use a 3rd party program that takes benefit of a windows program to create customrefresh images > RecImg Manager - Backup & Restore for Windows 8 and Mobile Devices!
      My System SpecsSystem Spec

  5. #5


    Posts : 879
    Windows 10


    You need to select the option "Custom: Install Windows only (advanced)".

    Quote Originally Posted by daniel2754 View Post
    "The computer started using Windows Installation media. Remove the installation media and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [DO not select !custom [advanced] to perform an upgrade. !custom advance installs a new copy of Windows and deletes your programs and settings"
    Click image for larger version

    Click image for larger version

    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
      My System SpecsSystem Spec

I am trying to reformat my pc but I get an error saying:
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