Windows 8 and 8.1 Forums


Can't connect right now, Please check you internet signal.

  1. #1


    England
    Posts : 25
    Windows 8.1 Professional

    Can't connect right now, Please check you internet signal.


    So, I have just bought a Windows 8.1 Key and I have tried to install it via the updater not fresh install. The issue I am having is that it keeps saying...
    "We can't connect right now
    Check your internet connection and try again"
    Things attempted to solve the issue:
    1. I have restarted my router and my PC and hasn't made a difference.
    2. I have looked on the internet mainly forums and YouTube but I can't find a fix.

    P.S. I was not sent 2 keys only 1 For 8.1 so I don't know if that will make a differenceClick image for larger versionClick image for larger version.

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Try looking at this tutorial Windows 8.1 - Update to from Windows 8
      My System SpecsSystem Spec

  3. #3


    England
    Posts : 25
    Windows 8.1 Professional

    Edited


    I am running Windows 7 not Windows 8 and they only sent me 1 key for Windows 8.1 .
    I am trying to download the .iso from the Media creator but it get stuck at 76% then says that the download has failed.Click image for larger version
    (I didnt scroll down for the Windows 7 to 8.1 update that why I posted what I did sorry)
    Last edited by Alex3D; 24 May 2015 at 06:47. Reason: Missed something
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Could be an issue with there server or you connection at the time, all i can think is try again, look at other tutorials above.
    Did you try Upgrade assistant to check the system ?
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    What site are you going to, to upgrade to Windows 8? I think that was a common error on the upgrade with only a product key site if you entered an OEM key.
    Upgrade Windows with only a product key - Windows Help
      My System SpecsSystem Spec

  7. #7


    Use the Media Creation Tool as described here Windows 8 and Windows 8.1 ISO - Download or Create to get a ISO file you can then use to burn a DVD or create a flash drive (my preference) to install with.

    Never mind, I see that is what you are doing, sorry.
      My System SpecsSystem Spec

Can't connect right now, Please check you internet signal.
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